Viewing the List of Accounts:

You can view all accounts under your organization, including key account information and outstanding balances.

To view the list of accounts:

• Click the Accounts icon from the main menu.
• Browse the complete list of accounts.
• Filter the accounts by selecting the account type (Mobile Accounts, Fixed Line Accounts, or Data Accounts).
• You can also search for a specific account by entering the account number or part of it in the Search field.

Viewing Account Details:

You can view detailed account information by clicking the Accounts tab from the main menu, then selecting the account whose details you want to view.

Viewing All Services Under an Account:

You can view all services associated with any account.

To view the services under an account:

• Click the Accounts icon from the main menu.
• Select the account whose services you want to view.
• Click Services List at the top of the page.

Downloading Bills:

You can download the bills for any selected account in PDF format, either as a Bill Summary or a Detailed Bill.

To download a bill:

• Click Accounts from the main menu.
• Select the account number whose bill you want to download.
• Click the Download PDF icon and choose the bill type (Summary or Detailed).

Viewing Previous Bills:

You can view bills for the past 24 months.

To view previous bills:

• Click Accounts from the main menu.
• Select the account number from the accounts list.
• Choose the desired billing period by selecting the bill date at the top of the page.

Requesting Billing Information in Excel Format:

You can request an Excel file containing a list of all bills and the outstanding balances for all accounts.

To request the file:

• Click Accounts from the main menu.
• Click Request Billing Information at the top-left of the page.
• Select the account type (Active Accounts or Delinquent Accounts).
• Choose how you would like to be notified (Email or SMS) and click Next.
• Click Confirm Request.
• A confirmation message will appear stating: "Your request is being processed. You will be notified once the file is ready for download."
• You can track the request status on the same page and download the file once it becomes available.

Paying Bills:

This service allows you to pay your bills online using a variety of credit cards or a mada card.

To pay one or more bills:

• Click Accounts from the main menu.
• Select one or more accounts whose bills you want to pay.
• Click the Pay Bills icon at the top of the page.
• Click Next to continue with the payment process. (The payment amount can be modified if needed.)
• Select your preferred payment method.
• Enter your card details and click Next to complete the payment.

Partial Bill:

This service allows you to generate and print a partial bill for a custom amount.

To generate a partial bill:

• Click Accounts from the main menu.
• Select the account number.
• Go to the Partial Bill section, enter the desired amount, and select the bill language.
• Click Download to generate and print the bill.

Viewing Payment History:

You can view the payment history for your account.

To view previous payments:

• Click Accounts from the main menu.
• Click the Payment History icon at the top-left of the page.

Browse Business Store:

Through the Business Store, you can explore a variety of services and devices and create new requests.

Request Business Services:

To request business services:

• From the main menu, click the Business Store icon.
• Select the required service from the services list.
• Choose the required add-on services.
• Select the packages to be added to the product, then click Next.
• Accept the terms and conditions.
• The request will be submitted successfully, and the assigned representative will contact you to complete the request.

Browse Business Store (Smart Devices):

Through the Business Store, you can explore a variety of services and devices and create new requests.

Request Smart Devices:

To request smart devices:

• From the main menu, click the Business Store icon.
• Select the required device from the devices list.
• Choose the required add-on services.
• Select the packages to be added to the product, then click Next.
• Accept the terms and conditions.
• The request will be submitted successfully, and the assigned representative will contact you to complete the request.

Number Portability Requests:

Through the Business Store, you can transfer a number from another service provider.

To port a number:

• From the main menu, click the Business Store icon.
• Select Port Request from Another Service Provider.
• Choose the required package.
• Select the required add-on services, then click Next.
• Fill in the required information.
• Click Submit to complete the request.

Device Availability Check:

From the Business Store, you can check device availability in your city.

• From the main menu, click the Business Store icon.
• Select Check Availability in Your City.
• Choose the desired device.
• Select the city.
• Click Check Availability.

View Previous Orders:

This page allows you to view all requests submitted through the Business Store.

To view previous orders:

• From the main menu, click the Business Store icon.
• Click the Order History icon at the top-left of the page.
• All previous Business Store orders will be displayed.

Sub-Administrator Management:

The main user can manage sub-administrators through creation, modification, and deletion.

What is a Sub-Administrator?

A sub-administrator is a user assigned one or more accounts with either full access or billing-only access, provided that an account cannot be assigned to more than one sub-administrator.

Creating a Sub-Administrator:

• From the main menu, go to Administration.

• From the side menu, select Sub-Administrators.

• Click the (+) icon at the top-left of the page.

• Fill in the administrator details, including mobile number and email to receive login credentials, then choose a username and password and click Create.

• Login credentials will be automatically sent to the user via the provided mobile number and email.

• The main user must then assign at least one account for the sub-administrator to become active.

• The main user can later modify or delete sub-administrators from the Administration page under Sub-Administrators.

Billing Administrators:

The main user can manage billing administrators through creation, modification, and deletion.

What is a Billing Administrator?

A billing administrator is automatically granted access to view all company bills without needing account assignment. There is no limit to the number of billing administrators per organization.

Creating a Billing Administrator:

• From the main menu, go to Administration.

• From the side menu, select Billing Administrators.

• Click the (+) icon at the top-left of the page.

• Fill in the administrator details, including mobile number and email to receive login credentials, then choose a username and password and click Create.

• Login credentials will be automatically sent via SMS and email.

• All accounts are automatically assigned to billing administrators.

• The main user can later modify or delete billing administrators from the Administration page under Billing Administrators.

User Permissions:

The main user can manage end-user permissions to modify packages and add-on services directly without needing approval from the main user.

Managing End-User Permissions:

• From the main menu, go to Administration.

• From the side menu, select Users.

• Select the end-user mobile number from the available list.

• Click the (+) icon to view services that can be assigned.

• Click the (-) icon to remove services from the end-user.

End-users can access their service account using a one-time password via the main login page.

Fingerprint Status Management:

This service allows managing and verifying fingerprint authentication for actual users and authorized persons assigned to service numbers.

To verify fingerprint:

• From the main menu, go to Administration.

• From the side menu, select Fingerprint Status.

• Select the number to be verified from the list or search by service number or SIM number.

• Click Verify for either the authorized person or end-user.

• Enter nationality and mobile number, then click Continue.

• You will be redirected to the National Unified Access Platform (Nafath) for verification and fingerprint authentication.

• For the actual user, a dedicated link will be sent to complete the verification via the Nafath platform.

Technical Users:

The main user can add a technical user responsible for supporting and handling raised tickets.

Creating a Technical User:

• From the main menu, go to Administration.

• From the side menu, select Technical Users.

• Click the (+) icon at the top-left of the page.

• Fill in user details, including mobile number and email to receive login credentials, then choose a username and password and click Create.

• Login credentials will be automatically sent via SMS and email.

• The main user can later modify or delete technical users from the Administration page under the relevant user management section.

View Services List:

You can view all service numbers under your organization, along with their key information.

To view the services list:

• From the main menu, click the More icon.

• Click Services from the right-side menu.

• You can also search for a service by entering the service number or part of it in the Search field.

Manage Service Labeling (Classification):

You can label and reclassify services.

To classify or label services:

• From the main menu, click the More icon.

• Click Services from the right-side menu.

• Select the service number to be classified.

• Click the Classification Management icon at the top-left of the page.

• Enter the desired classification name and click Save.

• You can also delete a single classification or all classifications from the same window.

View and Manage Service Details:

You can view all service details with the ability to add and modify information.

To manage service details:

• From the main menu, click the More icon.

• Click Services from the right-side menu, then select the service number.

• From this page, you can view and manage service-related information, including:

  • Add or remove add-on services.

  • Modify the main package.

  • Modify and add internet packages.

  • Modify and add roaming packages.

  • View unbilled amounts.

  • View service order history.

  • View SIM details (mobile and data SIMs).

  • View circuit details (for fixed lines).

  • Temporarily suspend or permanently cancel the service.

Track Orders:

You can track service and provisioning orders under your organization.

To access this page:

• From the main menu, click the More icon.

• Select Track Orders from the right-side menu.

• A list of orders and their statuses will be displayed.

Fingerprint Status Management:

This service allows managing and verifying fingerprint authentication for actual users and authorized persons assigned to service numbers.

To verify fingerprint:

• From the main menu, click the More icon.

• Select Fingerprint Status from the right-side menu.

• Select the number to be verified or search by service number or SIM number.

Send SMS Messages:

This service allows you to send text messages from any service number under your organization, with 40 free SMS messages per week.

To access this page:

• From the main menu, click the More icon.

• Select Free Messages from the right-side menu.

E-Telegram Service:

You can send electronic telegrams online and view previously sent telegrams.

To access this page:

• From the main menu, click the More icon.

• Select E-Telegram from the right-side menu.

Credit Cards:

This service allows you to view saved credit cards used for bill payments.

To view credit card information:

• From the main menu, click the More icon.

• Select Credit Cards from the right-side menu.

Locations:

This service allows you to view STC branch locations as well as network coverage across regions.

To access this page:

• From the main menu, click the More icon.

• Select Locations from the right-side menu.

VAT Certificate:

This service allows you to view and download the organization’s VAT certificate.

To access the certificate:

• From the main menu, click the More icon.

• Select VAT Certificate from the right-side menu.

• Click the download icon at the top-left of the page to download the certificate.

Social Media:

This service allows you to view STC Business social media channels.

To access social media:

• From the main menu, click the More icon.

• Select Social Media from the right-side menu.

Live Chat:

This service allows you to contact customer support through live chat via the application.

To access this service:

• From the main menu, click the More icon.

• Select Support & Help from the right-side menu.

• Choose Live Chat.

Complaints:

This service allows you to submit a complaint or track the status of a previously submitted complaint.

To access this service:

• From the main menu, click the More icon.

• Select Support & Help from the right-side menu.

• Choose Complaints.

• Click Submit Complaint at the bottom of the page.

• Fill in the required information, then click Continue.

Contact Us:

This service allows you to contact customer support by calling 909.

To access this service:

• From the main menu, click the More icon.

• Select Support & Help from the right-side menu.

• Choose Contact Us.

FAQ (Frequently Asked Questions):

This section provides the most frequently asked questions along with their answers.

To access this service:

• From the main menu, click the More icon.

• Select Support & Help from the right-side menu.

• Choose FAQ from the right-side menu.

To recover your login credentials, go to the stc Business login page using the provided link, then:

• Click "Can't access your account?"
• Enter your Business ID.
• Choose how you would like to receive your new password (Mobile Number or Email).
• Click "Send".

If a request has been submitted to activate one of the services available on stc Business and it has not been activated, please go to the Support & Help page and contact support through the available channels or via live chat.

When creating a sub-administrator, a billing account must be assigned to the sub-administrator so that they can view it.

Sub-Administrator:

A sub-administrator is a user assigned one or more accounts with either full access or billing-only permissions, provided that the same account cannot be assigned to more than one sub-administrator.

Billing Administrator:

A billing administrator is automatically granted access to view all organization invoices without the need for account assignment. An unlimited number of billing administrators can be created for each organization.

You can export an Excel file containing all accounts under your organization from the Accounts page, as well as a file containing all services under your organization from the Services page.

stc Business provides various payment channels, including:

• Mastercard.
• Visa.
• American Express.
• mada.
• Apple Pay (via the mobile application).

New devices and services can be requested through the Business Store available within stc Business.

You can register for qitaf via the stc Business homepage by accessing the service to view, redeem, and benefit from your accumulated points.