Fiber Installation Request
The Optical Fiber Delivery Request Service allows you to submit a request to install a metal panel and deliver fiber optic service to your location if it is not currently available, based on your site classification.
1- The four site classifications and the differences between them:
Covered Site |
Fiber service is available at the specified location, and you can be served if a metal panel designated for the site is available. |
Covered Site Assigned to Another Provider |
The specified location is assigned to another operator. If a metal panel is available at the location, you can request the service directly through STC channels. If no metal panel is available, you must request its installation directly from the other operator. |
Uncovered Site Assigned to Another Provider |
The service location is assigned to another operator, and you must apply through that operator to request service availability. |
Uncovered Site Assigned to Another Provider |
The service location is assigned to another operator, and you must apply through that operator to request service availability. |
2- Details of the delivery service and the differences between zones A, B, and C, including service delivery time:
Category a |
The site is covered, and fiber service will be installed and delivered within 90 days. |
Category b |
The site is not covered, and service will be installed and delivered within 180 days, provided the number of installation requests exceeds 50. |
Category c |
The site is not covered (no network available), and service will be delivered within 360 days, provided the number of installation requests exceeds 50. |
1.
Can I submit a request even if I don’t know my site classification (A, B, or C)?
Yes. You can submit the request directly, and the system will automatically determine your site classification based on the available coverage in your area and inform you of the expected completion time.
2.
What happens if I submit a request in a B or C zone and the number of requests does not reach 50?
Your request will remain registered.
Implementation will not begin until the required number is reached.
You will be notified of any updates regarding the status of your area.
3.
What channels are available for submitting the delivery request?
Through the mystc app by accessing the map and selecting your location or by calling customer service at 900.
4.
If my site is assigned to another operator, do I need to contact them myself?
In some cases, yes—especially if there is no metal panel at the site, as this requires submitting a request directly through the other operator to install it.
