Shop your devices and accessories from us, and split your payments with Tamara, hassle-free!.

Frequently asked questions


What is required for me to pay with Tamara?

It’s simple! You’ll need to be over 18 years old with a verifiable mobile number, a valid ID, and a valid bank card in Saudi Arabia.


When will I receive my order if I pay with Tamara?

When paying with Tamara, your first payment is due upon making the order.

Once your first payment is made, your order is confirmed and will be shipped to you as per of stc policies.

If you have any questions or concerns regarding payments, please reach out to the Tamara Customer Care team for support.


What happens if I want to make a return/cancellation?

With Tamara, it’s hassle-free! Based on the stc policies, request the return or cancellation from stc. Once stc informs us of your return or cancellation, your payment plan will be updated and the relevant amount will be refunded to your account. For more details, please visit the Tamara help center.



What happens if I miss a payment?

Repeated delays may result in the suspension of your Tamara account until all pending overdue payments are completed in full. In addition, further delays in payment may be reported to the credit bureau in your relevant country, impacting your credit score. For Saudi Arabia, this would be the Saudi Credit Bureau (SIMAH).


Why was my order declined?

There are several potential reasons for rejection, including but not limited to the following:

  1. Your card isn't activated or fit for e-commerce  purchasing.
  2. You have prior commitments to your bank/telecommunications company and/or are flagged by be the Saudi Credit Bureau (SIMAH).
  3. You have overdue payments with Tamara.
  4. Tamara's intricate risk system considers the value of your purchase too high.
  5. The value of the items you're trying to buy exceeds the allowed purchase limit.

If none of the above reasons apply to you, please try again with a different bank card.