qitaf classic

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FAQ

1.

What is qitaf?

qitaf is the loyalty program offered by stc. We offer exclusive offers and discounts to all customers inside and outside the network.

2.

How can I earn qitaf points?

You can enroll to the qitaf program and start earning points when paying bills or when charging the balance of a Sawa number, and exchange them for a set of rewards, whether internal rewards such as minutes, messages, or local data and international roaming, in addition to external rewards through qitaf partners.

3.

When will I receive my earned points?

The customer will receive an sms notification immediately after earning the points, whether when paying the bill with stc or at the earning partners with qitaf. To know more about earn partners, click here

4.

How many points will I earn for the bills I have paid?

For every 10 SR paid the customer will earn:

Classic and Tamayouz Gold customer: 1 qitaf point

Tamayouz Platinum customer: 1.5 qitaf points

Tamayouz Diamond customer: 2 qitaf points

5.

What are the excluded costs and packages from earning qitaf points?

the following amounts: (Value added tax - Device installment - Direct Billing services - Roaming packages - Some add-on services - Some legacy postpaid packages)

Roaming packages

Direct Billing services

Some add-on services

postpaid

 Packages

Receiving calls packages for scholarship

Apple App Store

Mawjood Extra

Jawwal 45

Call Receiving Roaming while Vacations

Google Play Store

Aljawal Control

Jawwal 25

Global basic roaming for calls (3 Days)

Spotify

Call Barring

Zero Package

Global basic roaming for calls (1 Week)

Microsoft & Xbox 

SADA Tone Purchase

Zero Package Plus

Global basic roaming for calls (1 Month)

Huawei

SADA

 

GCC roaming (14 Days)

NETFLIX

VIP Service 

 

GCC roaming (1 Week)

OSN

Salaty

 

GCC roaming (3 Days)

Shahid VIP

 

 

GCC roaming (12 Hours)

Deezer

 

 

GCC roaming (1 Day)

Spacetoon go

 

 

Global premium roaming for internet & calls (1 Week)

Makooky app

 

 

Global premium roaming for internet & calls (2 Weeks)

Lamsa app

 

 

Global premium roaming for internet & calls (1 Month)

Harvard Business Review 

 

 

Global basic roaming for internet (1 Day)

Anghami

 

 

Global basic roaming for internet (1 Week)

stc TV

 

 

Global basic roaming for internet (2 Weeks)

 

 

 

Global basic roaming for internet (1 Month)

     

6.

Are prepaid customers eligible to earn qitaf points?

Yes, they can earn qitaf points by recharging sawa balance.

7.

Will I earn qitaf points on these postpaid packages (Jawwal 45, Jawwal 25, Zero Package, Zero Package Plus) ?

No, you will not earn qitaf points on the payment on the main subscription of these packages, but you will earn points on the additional payment made which is subject to qitaf accrual rules.