Want a new device?

replace your old device with new one

Program Details


Program Overview:

Trade-in Program allow stc and non-stc customers to evaluate and trade in their old smart devices for cash value in their stc e-wallet to use it in purchasing new smartphone device via stc stores, or Mystore website or app.


Program features for customer:

  • Trade-in old device with new one.
  • Ability to use old device value to purchase accessories (headphones, chargers, ... etc.)
  • Ability to use the amount in the customer's e-wallet in stc stores or in Mystore website or app.

How to benefit from the program:

The customer need to visit one of the collection points in stc stores here or one of stc devices maintenance centers to evaluate and receive the old device “if the trade in offer is accepted by the customer”. And then, stc agent will deposit the old device value in the customer e-wallet (device will be evaluated based on its current condition with Grade A or Grade B according to following tables.



iPhone

Devices covered by Trade-in Program
Description Grade A Grade B
iPhone 12 Pro Max 512GB 3232 2747
iPhone 12 Pro Max 256GB 2889 2455
iPhone 12 Pro Max 128GB 2727 2318
iPhone 12 Pro 256GB 2626 2232
iPhone 12 Pro 128GB 2454 2086
iPhone 12 mini 128GB 1485 1262
iPhone 12 mini 64GB 1414 1202
iPhone 12 256GB 2363 2009
iPhone 12 128GB 1838 1562
iPhone 12 64GB 1485 1251
iPhone 11 64GB 1212 1030
iPhone 11 128GB 1404 1193
iPhone 11 256GB 1576 1339
iPhone 11 Pro 64GB 1576 1339
iPhone 11 Pro 256GB 1919 1631
iPhone 11 Pro Max 64GB 1838 1562
iPhone 11 Pro Max 256GB 2283 1940
iPhone 11 Pro Max 512GB 2283 1940
iPhone XR 64GB 960 816
iPhone XR 128GB 1141 970
iPhone XR 256GB 1212 1030
iPhone XS 64GB 788 670
iPhone XS 256GB 960 816
iPhone XS 512GB 960 816
iPhone XS Max 64GB 1050 893
iPhone XS Max 256GB 1313 1116
iPhone XS Max 512GB 1313 1116


Samsung

Devices covered by Trade-in Program
Description Grade A Grade B
Samsung Galaxy Note10+ 256GB 1212 1030
Samsung Galaxy Note10 256GB 869 738
Samsung S20 Ultra 5G 128GB 1313 1116
Samsung S20 Ultra 5G 512GB 1313 1116
Samsung Galaxy S20+ 4G 128GB Black 1050 893
Samsung Galaxy S20+ 5G 512GB Light Blue 1050 893
Samsung Galaxy S20 128GB Light Blue 869 738
Samsung Galaxy S20 FE 5G Cloud Navy 869 738
SAMSUNG Galaxy Note9 DS 4G 128GB Blue 606 515
SAMSUNG Galaxy Note9 DS 4G 512GB 606 515
Samsung Galaxy A71 128GB 525 446
Samsung Galaxy A70 128GB 343 292
Samsung Galaxy A51 128GB 343 292
SAMSUNG Galaxy S9+ DS 4G 64GB 434 369
SAMSUNG Galaxy S9+ DS 4G 128GB 434 369
SAMSUNG Galaxy S9+ DS 4G 256GB 434 369
SAMSUNG Galaxy S9 DS 4G 64GB 303 267
SAMSUNG Galaxy S9 DS 4G 128GB 353 321
SAMSUNG Galaxy S9 DS 4G 256GB 367 336
Samsung Galaxy A10 32GB 116 106
Samsung Galaxy A20 32GB 138 126
Samsung Galaxy-A30 64GB 168 153
Samsung Galaxy A50 128GB 242 220
Samsung Galaxy A80 128GB 412 376
Samsung Galaxy Fold 512GB 1361 1238
SAMSUNG Galaxy S10 DS 4G 128GB 508 459
SAMSUNG Galaxy S10+ DS 4G 512GB 631 549
SAMSUNG Galaxy S10+ DS 4G 1TB 672 615
Samsung Galaxy S10+ 128GB 572 514
SAMSUNG Galaxy S10+ DS 4G 128GB 572 514
Samsung Galaxy M10 16GB 124 111
Samsung Galaxy Note10+ 512GB 697 623
Samsung Galaxy A01 16GB 74 66
Samsung Note 20 4G 256GB 1160 1057
Samsung Note 20 5G 256GB 1251 1138
Samsung Note 20Ultra 5G 256GB 1255 1138
Samsung Z Flip 256GB 1343 1222


Huawei


Devices covered by Trade-in Program
Description Grade A Grade B
Huawei P30 Pro 4G 128GB 834 750
Huawei P30 Pro 4G 256GB 864 778
Huawei P30 128GB 695 626
Huawei Nova 5T 128GB 235 212
Huawei Mate 20X 256GB 5G- Emerald Green 432 390
Huawei P30 lite 128GB 222 131
Huawei Mate30 Pro 256GB 856 779

Then the customer can use the amount deposited in e-wallet to purchase new device, accessories via any stc outlet, or Mystore website or app.

*Note: before handing over the old device, the customer must provide his identical mobile number to the “Trade-in Program agent” this mobile number should be the one used in creating Mystore website and app account in order to be able to use the e-wallet amount via Mystore “App or Website”.



Terms and Conditions


1- The Trade in program is applicable to specific devices (Please check the devices tables).

2- This program is available in those exhibitions.

3- Any mobile to be replaced shall be examined and evaluated before being accepted in the program.

4- Customer is not entitled to return his/her mobile phone after replacing it, or get its value in cash (the device value shall be deposited, after customer approval, in his/her electronic wallet).The customer is not entitled to retrieve the mobile phone after replacing it, nor can be obtain its value in cash (the value of the device is deposited after customer’s approval for this in the customer’s electronic wallet)

5- stc has the right to reject any device that does not meet the conditions, and also has the right to suspend or amend the program at any time.

6- The customer may use the amount in the electronic wallet to buy a smart device or a new accessory from stc.



FAQ


Q: Who is eligible to Trade-in Program?
A: All existing and new customers as well as other operators beneficiaries.

Q: Does Trade-in Program cover all smart devices?
A: Trade-in Program covers devices provided and mentioned in the tables. In addition, smart device must comply with conditions and standards.

Q: Are service rates fixed for customer?
A: The prices provided by service representative are fixed and non-negotiable.

Q: How do I create an e-wallet?
A: Service provider will create an account for you after providing him/her with required data.

Q: Am I entitled to trade-in more than one device?
A: Yes, you are. Trade-in process amount will be deposited in e-wallet.