Program Details
Program Overview:
Trade-in Program allow stc and non-stc customers to evaluate and trade in their old smart devices for cash value in their stc e-wallet to use it in purchasing new smartphone device via stc stores, or Mystore website or app.
Program features for customer:
- Trade-in old device with new one.
- Ability to use old device value to purchase accessories (headphones, chargers, ... etc.)
- Ability to use the amount in the customer's e-wallet in stc stores or in Mystore website or app.
How to benefit from the program:
The customer need to visit one of the collection points in stc stores here or one of stc devices maintenance centers to evaluate and receive the old device “if the trade in offer is accepted by the customer”. And then, stc agent will deposit the old device value in the customer e-wallet (device will be evaluated based on its current condition with Grade A or Grade B according to following tables.
iPhone
| |
||
|---|---|---|
| Description | Grade A | Grade B |
| iPhone XR 64GB | 593.68 | 539.56 |
| iPhone XR 128GB | 647.8 | 590.4 |
| iPhone XR 256GB | 707.66 | 643.7 |
| iPhone XS 64GB | 631.4 | 574 |
| iPhone XS 256GB | 738 | 672.4 |
| iPhone XS 512GB | 799.5 | 725.7 |
| iPhone XS Max 64GB | 815.9 | 742.1 |
| iPhone XS Max 256GB | 922.5 | 840.5 |
| iPhone XS Max 512GB | 922.5 | 840.5 |
| iPhone 11 64GB | 1045.5 | 951.2 |
| iPhone 11 128GB | 1138.16 | 1033.2 |
| iPhone 11 256GB | 1245.58 | 1132.42 |
| iPhone 11 Pro 64GB | 1199.66 | 1090.6 |
| iPhone 11 Pro 256GB | 1291.5 | 1174.24 |
| iPhone 11 Pro 512GB | 1353 | 1230 |
| iPhone 11 Pro Max 64GB | 1293.14 | 1174.24 |
| iPhone 11 Pro Max 256GB | 1353.82 | 1230 |
| iPhone 11 Pro Max 512GB | 1461.24 | 1328.4 |
Huawei
| |
||
|---|---|---|
| Description | Grade A | Grade B |
| Huawei P30 Pro 4G 128BG | 990 | 743 |
| Huawei P30 Pro 4G 256GB | 1066 | 800 |
| Huawei P30 128GB | 762 | 572 |
| Huawei Nova 5T 128GB | 570 | 428 |
| Huawei Mate 20X 256GB 5G | 1409 | 1057 |
| Huawei Nova 5T 128GB | 570 | 428 |
| Huawei P30 lite 128GB | 420 | 315 |
| Huawei Mate30 Pro 256GB | 1370 | 1028 |
Samsung
| |
||
|---|---|---|
| Description | Grade A | Grade B |
| Galaxy Watch Active | 254 | 169 |
| Samsung Galaxy Note10+ 256GB 5G | 1199 | 799 |
| Samsung Galaxy Note10+ 256GB | 1080 | 720 |
| Samsung Galaxy Note10+ 512GB | 1199 | 799 |
| Samsung Galaxy Note10 256GB | 886 | 590 |
| Samsung Galaxy A20 32GB | 179 | 119 |
| Samsung Galaxy A30 64GB | 213 | 142 |
| Samsung Galaxy A50 128GB | 255 | 170 |
| Samsung Galaxy A70 128GB | 343 | 228 |
| Samsung Galaxy A80 128GB | 512 | 341 |
| Samsung Galaxy Fold 512GB | 2100 | 1400 |
| Samsung Galaxy S10+ 128GB | 771 | 514 |
| Samsung Galaxy S10+ DS 4G 512GB | 886 | 590 |
| Samsung Galaxy S10+ DS 4G 1TB | 1143 | 762 |
| Samsung Galaxy S10 DS 4G 128GB | 657 | 438 |
| Samsung Galaxy Note9 DS 4G 128GB | 685 | 457 |
| Samsung Galaxy Note9 DS 4G 512GB | 856 | 571 |
| Samsung Galaxy S9+ DS 4G 128GB | 675 | 450 |
| Samsung Galaxy S9 DS 4G 64GB | 570 | 380 |
| Samsung Galaxy S9 DS 4G 128GB | 750 | 500 |
| Samsung Galaxy S9 DS 4G 256GB | 810 | 540 |
| Samsung Galaxy S9+ DS 4G 64GB | 738 | 492 |
| Samsung Galaxy S9+ DS 4G 256GB | 855 | 570 |
Then the customer can use the amount deposited in e-wallet to purchase new device, accessories via any stc outlet, or Mystore website or app.
*Note: before handing over the old device, the customer must provide his identical mobile number to the “Trade-in Program agent” this mobile number should be the one used in creating Mystore website and app account in order to be able to use the e-wallet amount via Mystore “App or Website”.
Terms and Conditions
1- The Trade in program is applicable to specific devices (Please check the devices tables).
2- This program is available in those
exhibitions.
3- Any mobile to be replaced shall be examined and evaluated before being accepted in the program.
4- Customer is not entitled to return his/her mobile phone after replacing it, or get its value in cash (the device value shall be deposited, after customer approval, in his/her electronic wallet).The customer is not entitled to retrieve the mobile phone after replacing it, nor can be obtain its value in cash (the value of the device is deposited after customer’s approval for this in the customer’s electronic wallet)
5- stc has the right to reject any device that does not meet the conditions, and also has the right to suspend or amend the program at any time.
6- The customer may use the amount in the electronic wallet to buy a smart device or a new accessory from stc.
FAQ
Q: Who is eligible to Trade-in Program?
A: All existing and new customers as well as other operators beneficiaries.
Q: Does Trade-in Program cover all smart devices?
A: Trade-in Program covers devices provided and mentioned in the tables. In addition, smart device must comply with conditions and standards.
Q: Are service rates fixed for customer?
A: The prices provided by service representative are fixed and non-negotiable.
Q: How do I create an e-wallet?
A: Service provider will create an account for you after providing him/her with required data.
Q: Am I entitled to trade-in more than one device?
A: Yes, you are. Trade-in process amount will be deposited in e-wallet.