Complaints Handling Procedures
- The complaint shall be filed within 60 days from the date of issue of the invoice unless it becomes apparent that the user is unaware of the disputed invoice.
- You will receive a reference number for your complain via SMS or E-mail with details.
- Complain processing duration will be sent via SMS or e-mail.
- When your complain is solved, notification will be sent via SMS or E-mail.