This Preamble and its subsequent clauses shall constitute an integral part of the contract’s clauses and complementary thereto. In this contract, the term “Company” or “Service Provider” refers to the stc (First Party) in this contract; while the term “Client(s)” refers to the service requestor (Second Party). The Company “stc” (First Party) is specialized in providing telecom, internet, and content services. Whereas the Client (Second Party) desires to obtain services provided by the (First Party), according to what is agreed upon in this contract, information authentication has been agreed and signed, while granting full approval to all that has been stated in this contract, and that is after having the Client review the details of the service he wishes to subscribe to via the Company’s official channels (Official Website stc.com.sa or mystc app). Furthermore, the components, terms and conditions of each package / service provided by the Company - whether in exchange for a fee or free of charge - and its installation method have been explained to the Client; thereby eliminating any uncertainty or deception on the part of the Client, who became fully liable for all financial or legal obligations resulted from the service towards the Company or any other entity.  In addition, the Client shall be held liable for the authentication of data and information listed in the service application form, and is committed to notify the Company of any changes thereto. Furthermore, stc fully respects the privacy of its clients, while being keen on providing distinguished services to all clients. To learn more about the nature of the data we retain and how we use it, you may send the word “Privacy Policy” or “4400” to the service number (900), or review it through the Company’s official website: stc.com.sa.

1.The Company shall provide the Client with the required services upon fulfilling all the service's conditions and requirements; in accordance with the technical capacities available at the Client’s location and network resources.

2.The Client shall benefit from the services provided by the Company in exchange for the fees specified in the Company’s services quotation. The Company may decrease or increase such fees after at least one year has lapsed from the service installation/activation date for the Client, or the expiry of the contract’s minimum term (whichever is higher), unless the Communications, Space and Technology Commission “CST” decides on another term. In addition, the Client’s consent must be obtained regarding the continuation of the service contract under the new amendments before they come into effect.

3.The service contract shall become effective as of the date of the service’s activation for the Client.

4.The Client shall comply with all the systems and regulations and the Company’s Terms Document.

5.The Client shall be exempt from incurring any costs if the Company fails to deliver and activate the service on time. The Company shall be entitled to recover the devices provided to the Client prior to service activation; on condition that they have not been used. Otherwise, the Client shall bear the costs of their value.

6.If the minimum download speed has not been provided, the Service Provider shall address this matter; while fulfilling the obligations contained in the CST’s systems including but not limited to the “Regulations for the Protection of the Rights of ICT Services’ Users” Document. If it is proven that the reason for not providing the minimum download speed lies within the internal connectors or equipment at the Client’s location, suitable solutions will be proposed to him.

7.The Client shall acknowledge his consent to the Company’s collection and use of information for the purpose of providing and improving its services; provided that the Company shall take all the necessary measures to protect such information and maintain its confidentiality, and shall not disclose it to any third party under any circumstances, except at the request of the CST or any other competent authority, to ensure compliance with the relevant systems.

8.In case of failing to fulfill the service quality standards due to the Service Provider; settlement shall be reached with the Client in accordance with settlement mechanism applied within the Company and the CST’s systems.

9.The Client shall be entitled to file a complaint to the Service Provider via the channels designated for this purpose (service number “900”, mystc app, points of sale “POS”, or the Company’s official website); provided that the complaint shall be filed within a period not exceeding 60 days as of the date of incident or the issuance of the objected invoice, unless it was proven that the Client was unaware of the invoice or the date of the incident at the time. The complaints shall be addressed within five days from their opening date.

10.The Client is entitled to escalate the complaint to the CST in the event of delay in resolving such complaint or dissatisfaction with the resolution.

11.Home services shall be designed for normal household use only, and commercial and legal entities shall not be permitted to use them. In the event of any defect or misuse of services in a manner that harms the Company or any of its Clients, violates public decency, or leads to the services’ misuse in any form, the Company shall be entitled to take appropriate measures to safeguard its rights, including full or partial suspension of service; while charging the Client with the amounts resulting from such misuse.

12.The Client shall be entitled to request suspending the post-paid service for a period not exceeding (12) twelve months. During the suspension period, no financial fees shall be charged, excluding the CST-approved suspension fees. If a minimum service contract term applies, the Service Provider shall be entitled to extend the Client’s commitment period for a duration equal to the suspension period; provided that the Client shall be notified thereof. This shall not apply to clients bound by valid device contracts; as they may not suspend the service until the contract expires and all financial obligations are settled.

1. The services provided in this contract shall be subject to the approved credit policy, which states: “Credit limit reduction requests are free of charge; provided that the credit limit following the reduction does not fall below the minimum package value and shall not be increased except at the Client’s request”. If the Client requests modifying the package to one with a balance higher than the credit limit, such request shall be regarded as an implicit consent to automatically raise the credit limit to the new package’s value as a minimum.

2. Upon exceeding the total invoice amount for the credit limit, the Company shall exclude the last call made prior to reaching the credit limit; while allowing an increase of no more than 10% of the credit limit, if the Client requests the restoration of the service.

3. The objection period regarding the invoice’s validity shall expire after (60) days have lapsed from its issuance date, unless it is proven that the Client was unaware of such invoice. The invoices’ details shall not be provided after 12 months from its issuance date unless they are being disputed. Furthermore, the Service Provider must retain the invoices - whether wholly or partially unpaid - for 12 months until they are settled.

4.The Client shall be committed to promptly settle the accumulated fees due for the services provided to him in accordance with the deadlines specified in the invoice; and the Client shall be held fully liable for all the obligations arising from the use of such service. In the event of non-payment or service cancellation, the Company shall retain the right to add the overdue amounts to the invoice of any other service on the Client’s account. If payment is not made within 60 days from the invoice’s date, the Company shall be entitled to cancel the service (unless such amounts are being disputed), and also take appropriate actions by resorting to the competent authorities to maintain its rights, including adding the Client’s name to the list of individuals prohibited from being dealt with. In the event of litigation, the Riyadh Court, the Jeddah Court, or the Eastern Province Court shall be competent to consider the dispute between the two parties (the place of litigation shall be the Company’s Head Office).

5.The Company shall be entitled to exchange the Client’s credit information with other credit bureaus, such as (SIMAH).

6. All internal and local calls to landlines within the stc network shall be free and included in all packages, except for the following services: service number (700), Business Directory Enquiry (905) and “My Prayer Time” service (1222), which are independent services. The call’s value shall be charged to the Clients upon calling such services.

7. In some cases, it may be necessary to pay a financial insurance amount to obtain the service; the amount of which may be determined by the Service Provider; as it will not exceed the credit limit for the requested service. Furthermore, the Service Provider shall refund the insurance amount, or its remaining balance to the Client, and that is following the deduction of any amounts payable to the Service Provider for the reason for which the insurance amount was requested, via any means selected by the Client, including the deposit of the insurance amount or its remaining balance in the Client’s bank account or the Client’s account with the Service Provider at the earliest possible opportunity from expiry date of the reason for the financial insurance request or the service cancellation, or the lapse of one year from the financial insurance payment date.

7.1. The Client shall be entitled to a full refund of the insurance amount within 10 days via bank transfer, or within 5 days if it was requested to add the amount to any account he holds with the Service Provider, in the event that the required service was not installed due to technical reasons.

7.2. The Client shall pay the insurance amount via the “SADAD” channels within 5 days from receiving a text message requesting the service; so that the request shall not be canceled.

7.3. Taking into account all that was stipulated in the Regulations on the Protection of Rights of ICT Services’ Users and on the Terms of ICT Service Provision Document, the Client shall be entitled to refund the insurance amount following the deduction of any outstanding dues payable to the Company.

1. The Company offers internet packages: Baity Fiber Max, Baity Fiber Max 2.5, Baity Fiber Entertainment, Baity Fiber Stream, Baity Fiber Stream Lite, Baity Fiber Entertainment pro, Baity Fiber Stream pro, Baity Fiber Basic pro, Baity Fiber Basic, Baity Fiber Basic Lite, Baity Data Lite, under a 12-month subscription contract. Such period shall be calculated from the date of service activation within the Company’s systems.

2. The Company offers Home Phone Plus Package, a voice-only service.

3. The Company offers Baity Data lite Package, an internet package provided over the copper network with a 12-month subscription contract. The contract term is calculated from the date of service activation in the Company's systems.

4.The Company shall provide all the packages at the Client’s location, while offering internet speeds within the speed limits approved for each package based on its features, the available technical and technological capabilities and all that has been established by the approved systems. Furthermore, the Company shall guarantee the minimum internet speeds (download speed) provided to Clients as follows:

  4.1. The Fiber network shall not be less than 70% of the Client’s subscribed speed.

5. The Company offers prepaid internet services: Baity Fiber 300Mbps for 6 months + 1 month free, Baity Fiber 300Mbps for 12 months + 2 months free, Baity Fiber 500Mbps for 6 months + 1 month free, Baity Fiber 500Mbps for 12 months + 2 months free. Once these services are installed, they cannot be transferred from one location to another.

6. The Company shall offer an additional service as a coverage solution, i.e. the Fiber to Every Room service. The Client shall receive the main modem plus an extension to a single room. The fees may be paid either as a lump sum or in installments over 12 or 24 months. In case of cancellation during the installment period, a penalty clause shall be applied, i.e. a fine for each remaining month of the contract. The Client can increase the number o f covered rooms to Up to a maximum of 16, with additional fees applied for each extra room.

1. The Company offers internet packages: Baity 5G Unlimited, Home 5G Entertainment, Baity 5G Basic, Baity 5G Max, Baity 5G Unlimited pro, Home Voice & Data, under an 18-month subscription contract. Such period shall be calculated from the date of service activation within the Company’s systems.

2. The Company offers prepaid internet services: Baity 5G 300Mbps Prepaid for 3 months, 6 months or 12 months.

3. The Company offers the Baity 5G package within the approved internet speed limits for each package based on its features. Such packages shall be provided with a SIM locking feature on the router; which will be provided to the Client with the service upon new installation; thereby ensuring that this SIM shall not be activated on another device; with limited coverage within the home area, and the possibility to temporarily remove the location lock once per month, if the Client requests to move the service location to a new one. The Client may test the service for free and return the device within 3 business days from the service activation time in the systems, by visiting the branch offices to hand over the device, while ensuring the device is returned in its original condition to complete the service cancellation process during the trial period. If advance payments were made, the due amount shall be refunded to the User’s bank account within 10 days at most from the request submission date. Furthermore, the Company shall provide all the packages at the Client’s location within the speed limits approved for each package based on its features, the available technical and technological capabilities and all that has been established by the approved systems. The Company shall also guarantee the minimum internet speed (download speed) provided to the Clients as follows: 

  3.1. Fixed Wireless Access (FWA) Network: It shall not be less than 70% of the Client’s subscribed speed. The Company shall be committed to provide the specified speed at the coordinates previously determined by the Client in the service contract.

4. In case of losing the SIM card, the Client must immediately notify the stc; so that Client can disclaim his responsibility for any future consequences that may arise from the number registered in his name.

5. The service operates on the 5G network, and if it is not available, it will operate on the 4G networks.

1. The Company offers internet packages via the microwave technology: Baity Direct 100Mbps, and Baity Direct 200Mbps, after a 24-month subscription period.  Such period shall be calculated from the date of service activation within the Company’s systems.

2. The Client may request to transfer the service to a new location, while charging a transfer fee of (SAR 5,000).

3. The Client shall be committed to switch to the Fiber technology if he relocates and the fiber coverage is available at the new location, while bearing the remaining installation costs of the current location contract, in addition to the microwave service dismantling fees (SAR 2,500); however, the Client shall not bear a cancellation fine for the package.

1.   The Company may offer the Clients the option to subscribe to the subsidy Program under the following conditions:

1.1. In case of subscribing to one of the Baity pro packages (Baity Fiber Max, Baity Fiber Max 2.5 , Baity Fiber Entertainment pro, Baity Fiber Stream pro, Baity Fiber Basic pro Baity 5G Max, or Baity 5G Unlimited pro).

1.2. (6) six months must have lapsed since the establishment of the number.

1.3. The total value of the paid invoices for the services under the Client’s ID during the past (6) six months must exceed SAR 7,800.

1.4. The Client’s record with the Company must be free of any financial defaults or delays in paying the invoices on any number registered under his ID.

1.5. The Client’s credit record with the competent authority in the Kingdom must be free of any financial defaults.

1.6. The number of devices obtained by the Client under his ID must not exceed the maximum number and value of the devices allowed under the Company’s policy.

1.7. The provision of devices to eligible customers is subject to device availability. Devices are provided by Saudi Telecom Channels Company, a subsidiary of Saudi Telecom Company Group.

1.8. The Company shall be entitled – at its discretion - to make the devices available to the Clients, who do not meet the above conditions, in accordance with its policies and procedures.

1.9. The Client may not combine the Support Program with the Cash Back Program for the Jawal packages.

1.10 The Client shall be committed to pay the remaining amount of the device’s value – inclusive of the VAT – and that is in cases where the service contract is terminated before its expiry date, including for example: transferring the service to another operator, permanently canceling the service for any reason, requesting an address change, or temporary suspension.

1.11 If the Client fails to settle the financial dues owed after the end of the service contract, the matter shall be resolved amicably between the parties. If this is not possible, the competent courts in Riyadh, Jeddah, or the Eastern Province shall have judicial jurisdiction. 

1.The Client acknowledges his approval of the devices/technical solutions provided by the Company for service operation at the Client's location, as specified in the Devices and Technologies Form.

2.The Company shall guarantee the performance of devices provided to the Client for a period of two years as from the Client’s receipt of the device. In the event of the device’s malfunction or inefficiency, including damage resulting from the natural obsolescence of the networks or devices, or the presence of a manufacturing defect during the guarantee period, the Company shall repair the device or replace it with the same type or a similar one free of charge. The Company shall also be entitled to refer the Client directly to the device’s authorized agent; in order to perform the required maintenance during this period.

3.The Client shall be responsible for protecting the Company’s devices from viruses, spyware or malware that may affect his devices.

4.The Company shall only provide all the devices required for operating the packages and services at the Client’s house once, and that is if the service is newly-installed (excluding stc tv service). The Client shall be committed to pay the value of the Company’s devices, which will be added to the invoice, whether in monthly installments or in full depending as per the service type at the Client’s request, unless the service package includes additional fees/costs for installation/setup purposes as well as the devices’ value. If the Client cancels the service, re-installs it or switches between packages, the devices will not be provided to him again. If the Client wishes to re-obtain any of the service devices once more, he will be required to pay for them via an invoice, either as monthly installments or in full, as per the service type at his request.

5.The Client is obligated to pay the remaining amount of the device’s value – inclusive of VAT – in case he terminates the contract before its expiry date. This includes, for example but is not limited to, transferring the service to another operator, permanently canceling the service for any reason, or downgrading the package to a lower one.

6.During the contract term, the Client shall be entitled to upgrade his home internet package to a higher one, and he may also return to the same basic package from which he upgraded. However, he cannot downgrade a package lower than the one linked to his original contract when purchasing the device, except upon the expiry of the current contract or the settlement of the device’s value.

7.The Client shall pay the remaining amount of the device’s value – inclusive of the VAT – and that is in cases where the service contract is terminated before its expiry date, including for example: transferring the service to another operator, permanently canceling the service, switching to another package, requesting an address change, or temporary suspension.

8.In case of ownership transfer, the device contract must be canceled first, and the Client shall be responsible for settling any financial dues arising therefrom, if any.

9.Under the Device Installment Program, devices shall be provided to the Clients based on their availability and the absence of financial defaults on the Client’s part. If these conditions apply, the Client will be entitled to a maximum of three devices, and a fourth one may be allowed under a different number if permitted by the credit limit.

10.The Company shall be entitled to recover all the service devices provided under this contract upon expiry of its term, and if the Client desires to discontinue the service and cancel it. The Client will be committed to pay an amount of (SAR 2,500) as a fee for dismantling the microwave service.

1.The Client may subscribe to the stc’s Premium Protection Program in accordance with the conditions stated on the website: stc.com.sa/protection

2.If the Client wishes to terminate his subscription to the Protection Program, he must pay the remaining balance of the contract term.

3.A Client subscribed to the Premium Protection Program can repair or replace their malfunctioning device during the service contract term, and the stc shall be entitled to decide on the replacement or repair at its sole discretion. The Client shall bear fixed fees; noting that the number of times allowed for repair or replacement is limited depending on the type of the subscribed package.

1.The Packages and Services Amendment and Cancellation Policies state the following:

1.1. The Client may request the amendment of any home internet services; along with cancelling keys via any of the following channels: contacting the Customer Service Center’s number “900”, using the mystc app or visiting any of the stc offices.

1.2. The Jawal Key Cancellation Policies state the following:

1.2.1.1. Jawal Key Without Contract at a price of (172.5 SAR/Month) for (70 minutes/month for any mobile phone): The Client may cancel such service without any condition.

1.2.1.2. Jawal Key “Under a 12-Month Contract” at a price of (136.85 SAR/Month) for (700 minutes/month for any mobile phone): If the Client requests cancelling such key prior to completion of contract term, a one-time fine shall be charged amounting to SAR 136.85.

1.2.1.3. Service suspension can be done by halting the outgoing services only for a period of no less than (15) days prior to the cancellation process; ensuring that the Client can receive incoming calls and contact emergency services and the Service Provider’s contact numbers.

2. The Client shall be entitled to cancel the prepaid services as follows:

2.1. Prepaid Fiber: The Client may refund all paid amounts if the service installation process was unsuccessful.

3. The Company shall be entitled suspend or cancel the Client’s service for any of the following reasons:

3.1. Failure to provide the security insurance requested by the Company in the cases where such insurance is requested according to what has been stated in the “Regulations on the Protection of Rights of ICT Services’ Users and on the Terms of ICT Service Provision” Document, in accordance with the approved procedures.

3.2. The Client’s failure to comply with the provisions of the Deferred Payment Agreement (in installments), according to the Company’s deferred payment plan in this regard.

3.3. The Client’s obstruction of the Company's technicians when requiring access to the service location containing the terminal devices at least three times a year.

3.4. The Client’s violation of any terms or conditions included in the Regulations on the Protection of Rights of ICT Services’ Users and on the Terms of ICT Service Provision Document or in this contract.

3.5. The Client’s failure to settle the Company’s dues (unless such dues are being disputed).

3.6. The Client’s lack of response to update his data when required, or if it was proven that he had submitted false or forged data or information.

3.7. In the event of the Client’s death, the Company shall suspend the service starting from the date of notification or knowledge of death. Within 30 days, the heirs may choose to continue the service and transfer it to one of their names, where such heir will incur all the services’ obligations or cancel it.

3.8. If the established service location must be vacated due to its demolition or unsuitability for use for any reason beyond the Client’s control, the Service Provider shall cancel the service starting from date of notification thereof, without having the Client incur any additional amounts; provided that he will be committed to settle his existing dues.

3.9.  In case of receiving a request to suspend or cancel the service from the CST.

3.10.The expiration of the national ID or the permanent departure from the Kingdom (for non-citizens), within (3) three days from the date the Service Provider’s knowledge of the change in the legal status.

4. The Client may assign the service to another Client; provided that there are no outstanding (and undisputed) dues entitled to the Company for the assigned service, or to the Assignee, in accordance to the procedures approved based on each package or service policy.

5.  If the service contract is terminated for any reason prior to its expiry, the Client shall be committed to pay a contract termination fine as follows:

5.1. (SAR 57.50) for each month remaining in the contract for the fixed packages.

5.2. (SAR 76.66) for each month remaining in the contract for the 5G services.

5.3. (SAR 239.58) for each month remaining in the contract for the microwave services.

5.4. Liquidated Damages for Early Termination of Equipment Contracts, where applicable. 

6. The Client may lower his fixed package within the same technology, while committing to pay the devices’ fines.

7.  Changing the technology Within fixed services, from Fiber to 5G or vice versa does not incur a fine for breaching the previous package contract; provided that the Client adheres to the contract of the package that he switched to.

8. Customer cannot combine two or more offers simultaneously. In the event that multiple offers apply to the same order, only the offer with the highest value will be applied. The customer shall not be entitled to claim the application of any other offer or compensation in lieu thereof. 

1. The Company undertakes to provide the stc tv service to the customer through its dedicated applications.

2. The Company may rely on networks or applications of a third-party service provider to deliver live streaming services to the customer. The third-party live streaming service providers bear primary responsibility for the services provided to the customer. Therefore, in the event of any service interruption affecting the end-user, the Company will arrange necessary support, which may include liaising with partners and third-party live streaming service providers. The Company reserves the right, without prior notice to the customer, to make changes to additional TV packages or channel content as per the source of these channels.

3. The contractual relationship for live streaming application services is established directly between the customer and the partners/third-party service providers, and is governed exclusively by the terms, privacy policies, and conditions of the third-party service providers. The customer's subscription or use constitutes final acceptance thereof. The Company's role is limited to enabling customer access to third-party streaming applications and collecting payments on behalf of the service provider (billing), without any liability for the nature, quality, or availability of the content. Access to third-party application content is at the customer's own risk. The customer's use of services provided through third-party applications constitutes unconditional acknowledgment of the Company's exemption from liability for any part of these services upon transitioning to third-party application services.

4. The Company assumes no obligation, liability (legal, financial, or compensatory), or responsibility towards the customer for any direct, indirect, or consequential damages or losses arising from the use of services provided by third parties, including interruptions, malfunctions, or other defects in the networks or applications of another service provider (third party).

5. The Company does not monitor, guarantee, or assume any obligation regarding the operation, maintenance, or content of services provided by third parties. The customer acknowledges that any claims or disputes in this regard must be directed solely to the partners and service providers (third parties).

6. The Company reserves the right, without prior notice to the customer, to make any technical, administrative, or commercial changes related to the method of accessing these services or collecting payments, as deemed appropriate or in accordance with the decisions or policies of service providers.

7. The Company may share relevant personal data (including, but not limited to, name, ID number, contact details, billing data, and any other necessary data) with partners and service providers (third parties) to the extent necessary to enable the activation, operation, or provision of the services or applications.

8. Any subsequent processing of such data by partners and service providers (third parties) is governed exclusively by their privacy policies and procedures, and is under their direct responsibility. The Company bears no obligation or liability for any use of data beyond what is required for activation, billing, or service provision.

9. The Company clarifies that the aforementioned partners and service providers (third parties) bear sole and full responsibility for compliance with all applicable data protection regulations, including the Personal Data Protection Law and its Executive Regulations in the Kingdom of Saudi Arabia. Each third party remains solely liable for any breach, misuse, or unlawful processing of personal data within its scope, without any obligation or liability on the Company in this regard.

10. To learn about the personal data collected by us, the purpose of its processing, its legal basis, and the list of parties with whom data may be shared, please read the stc tv Privacy Policy via the app or official website.

11. To learn about the personal data collected by service providers, the purpose of its processing, and its legal basis, please refer to their privacy policies through the subscription page.

12. If the customer wishes to exercise any of their legal rights regarding their personal data processed by partners and service providers (third parties), they must contact these entities directly as the data controllers responsible for processing such data and responding to related requests.

13. For optimal stc tv service quality, internet speed should not be less than 6 Mbps. Simultaneous use of the internet and stc tv may affect each other's performance. Additionally, an increase in the number of internet users at home may impact stc tv service quality.

14. The stc tv service operates only on the internet line subscribed to by the customer.

1. Customer may utilize the Open access network as follows:

1.1. Request for installation of stc’s services on another operator's network by submission of request from any stc's outlets.

1.2. Request for installation of stc’s services on another operator's network by submission of request from any stc's outlets.

1.3. Change of technology to service existing on another operator's network by submission of request from any stc's outlets.

1.4. Transfer of service from stc to another operator by submission of request from operator to whom service shall be transferred. Further, final invoice including all amounts due to company by customer shall be issued to customer.