Complaint processing procedures

Complaint Processing Procedures

  • Users are entitled to present their complaints to their service provider, provided that the complaint is submitted within 60 days of the incident, or the disputed bill, unless it was proved that the user was not aware of the bill or the incident at the time of its occurrence.
  • Complaints will be processed within five days.
  • Clients will be given a reference number for their complaint, and the expected duration of time for procession for their complaint, via a text, electronic, or written message, Client can raise their complaint to concerned authorities.
  • Clients will receive a written response to their complaint via a text, electronic, or written message.
  • You may present and follow up your objections via all open stc communication channels: