Customer First
We serve our customers passionately – external and internal
- Listens to customers, seeks data to understand and serve their needs.
- Always links daily work priorities and decisions to how they will impact the customer most.
- Gets it right first time, on time, exceeding customer expectations.
Innovation
I capture the new and deliver it to our markets
- Has a can do attitude, values speed of action, never stops learning
- Makes clear decisions and takes ownership for results without blame
- Delegates to and empowers others
Lead with agility
I am an agile leader who performs in a changing world
- Has a can do attitude, values speed of action, never stops learning
- Makes clear decisions and takes ownership for results without blame
- Delegates to and empowers others
Build Trust
I say what I think, do what I say and do it well
- Delivers on promises and follows up
- Encourages two way communication and speaks own mind
- Evaluates, promotes and compensates transparently and merit based only
- Acts with integrity- never uses one’s job for unjustified gain for self, family or friends
One STC
We collaborate to deliver STC’s vision
- Responsive to STC’s priorities
- Not siloed– works with others up/down and across STC to deliver
- Cares for, grows and gives structured feedback to others