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In order to guarantee quality processing of your request and suggestions, we will:

  • Issue a reference number for your request and send you a text message or email with the details

  • Your request will be processed, you will receive a reply within a maximum of 10 days and we’ll escalate it to the next administrative level if the deadline is exceeded

  • When your request is closed and processed, you will be informed by email or text message

  • If you are not satisfied with the solution you can open the request with the same reference number and we will prioritize it.

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