Shabik

Be in control of a communication environment that fits..your business

shabik

information and service requests

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Visit any of our

Business outlet across the Kingdom

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Call your

account manager & schedule an appointment

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Call us on

909 (24/7 toll-free)

FAQs

1.

How long does it take for my service to be installed?

Once the contract is signed, we are committed to our customer and to supplying and installing the APs and guaranteeing that the service is operating within 7 working days

2.

How is my service billed?

As a monthly invoice

3.

Can I stop my service?

The service contract options are for 1 – 3 or 5 years

4.

What speed can I expect to get?

This will depend on the customer’s connectivity speed

5.

What kind of warranty covers my Service?

stc will guarantee the service is working 24/7 with an SLA signed within the contract.

6.

How do I check coverage in my area?

We do our best to ensure coverage is available in all areas where the customer needs Wi-Fi

7.

How do I upgrade or downgrade?

Call 909

8.

What are your help desk hours?

24/7, 365 days a year

9.

What is your response time?

As per the SLA in the contract.