Shabik

No matter when No matter where Be connected everywhere 

shabik

FAQ:

1.

How long does it take for my service to be installed?

Once the contract is signed, we are committed to our customer to supply and install the Aps. guaranteeing that the service is operating within 7 working days.

2.

How do you charge me?

monthly invoice

3.

Can I stop my service?

Can I stop my service?

4.

What kind of speed should I expect?

It will depend on your connectivity speed

5.

What kind of warranty covers my service?

We guarantee the service will work around the clock according to the service level agreement (SLA) attached to the contract.

6.

How can I check the level of coverage in my area??

We do our best to ensure coverage is available in all areas where the customer needs Wi-Fi.

7.

How do I upgrade or downgrade my service?

 call 909

8.

What are the working hours of your help desk?

24\7 around the year

9.

How long is your response?

As per to the Service Level Agreement (SLA) attached to the contract

information and service requests

alt

Visit any of our

Business outlet across the Kingdom

alt

Call your

account manager & schedule an appointment

alt

Call us on

909 (24/7 toll-free)