FINGERPRINT
Introduction:
Referring to MOI & CITC directions, STC Business is pleased to launch the service of SIMs fingerprint verification. This services complies the MOI & CITC directions, helps STC Business & Customer to have more clear vision about the offered services and how to improve customers service.
Useful Definitions:
Authorized Person
He is a person authorized by the customer (by official certified letter) representing the customer in front of STC. There are multiple authorities which customer can authenticate the authorized person with:
-
Approved Signature
-
MyBusiness Portal Admin. Who has the authority of reeving invoices, services, services upgrades, ordering and limits management
-
SIMs Receiver & Fingerprint Authorized person
SIM User:
The real user of the SIM and who’s ID will be assigned to the mobile, or SIM, number he is using.
Customer ID:
It is the customer number in STC system which is the 700 number for non-commercial customer or the commercial registration for the companies and establishment. This number is mandatory for the FP verification and customer who don’t have it has to get it before doing the FP verification. This number can be taken from the ministry of commerce and investment, labor office or MOI
Fingerprint Verification Steps & Channels:
FP Targeted SIMs:
Pre, Postpaid & data SIM.
Required from Customer:
-
Commercial Registration # for Companies/Establishments or 700 number for non-commercial Customer.
-
Authorized Person with Authorization Letter, ID copy & MyBusiness Portal Access and you can use the same Authorization Letter for (delegated authorized Signature - delegated authorized fingerprint and MyBusiness Portal If you do not exist).
FP Verification Steps:
-
Make sure that customer is the authorized person in STC Systems.
-
Authorized person Fingerprint Collection & Verification for the billing accounts of the customer (Channels: STC Sales Offices, Account Manager, STC Representative visiting Customer).
-
End users FP Collection & Verification via these channels:
-
STC Retails/Offices.
-
Customers Premises Visits (Coordination with Account Manager).
Useful Information:
Customers Visits list prioritization is based on Customer Segment & how fast customer provide the requirement.
SIM responsibility moves from authorized person to the user when the user does the FP verification (or deadline exceeded and SIM suspended).
Frequently Asked Questions:
What are the documents required to complete fingerprint verification?
For AP: Copy of the Commercial Registration (at least the CR or the 700 number), copy of the Authorization Letter(if he is not registered in STC systems) & ID. For the End Users: Personal ID.
Can a customer have more than one Authorized person?
Yes, as explained earlier, there are multiple authorization types.
What should customers do if they find unidentified SIM numbers under their accounts?
Contact the account manager, call 909 or just wait for SIMs to be de-activated automatically by STC.
What should customers do if some of their SIM numbers do not appear under their accounts?
Contact the account manager or call 909.
What should an Authorized Person do after SIMs to end-users?
He should notify end users they need to conduct Fingerprint Verification or contact an STC account manager for managed accounts.
If my company is not registered on the MyBusiness Portal, what are the documents required for registration?
Please check the user guide for MyBusiness Portal for requirements.
We are pleased to serve you in the flowing offices to register your fingerprint:
| City | Name |
|---|---|
| Riyadh | Takhassusi |
| Riyadh | North |
| Riyadh | Smart tower |
| Riyadh | Khurais |
| Riyadh | Jazeerah |
| Riyadh | East |
| Riyadh | Almurabaa |
| Riyadh | AlQasr |
| Riyadh | Alsafarat |
| Jeddah | Rowis |
| Jeddah | Crystal |
| Jeddah | Al Aziziah |
| Jeddah | AL Tahlia Office |
| Jeddah | Flesteen |
| Jeddah | Mishrifah |
| Jeddah | Al jamjom |
| Jeddah | Al Rawdah |
| Jeddah | Alsalamah |
| Jeddah | Alsalamah |
| Jeddah | Alsafa |
| Jeddah | Albaghdadyah |
| Jeddah | Altahlyah |
| Jeddah | Albaghdadyah |
| Dammam | Jarir |
| Dammam | Al Jlwiah |
| Dammam | Al Jlwiah |
| Dammam | Ash Shati |
| Dammam | Modon 2 |
| Dammam | Almajdouei |
| Dammam | STC Complex |
| Makkah | Umrah |
| Makkah | Al Aziziah Office |
| Makkah | Al Adl Office |
| Makkah | Alsteen |
| Makkah | Al umrahMain Office |
| Madinah | Sultana |
| Madinah | Al Awali Office |
| Madinah | Alharrah alsharqiyah |
| Madinah | Alhejrah |
| Taif | Alhada |
| Taif | Central |
| Taif | Shehar |
| Tabuk | Almosa |
| Tabuk | AlSalhya |
| Najran | Alfaisaliyah |
| Najran | Al Fahad Office |
| Najran | ALAREESAH |
| Baha | Alhawyah |
| Baha | Albaha |
| Baha | Baljurashi |
| Jazan | Jazan |
| Jazan | Corniche |
| Yanbu | Yanbu Albahr |
| Yanbu | Yanbu Industrial |
| Khamis Mushait | bin Jalalah |
| Khamis Mushait | Alsharafyah |
| Abha | Abha Office |
| Abha | west of Abha |
| Bishah | Bishah Office |
| Ahad Rafidah | Ahad Rofidah Office |
| Jubail | Jubail |
| Jubail | Al Fanateer |
| Jubail | Khafji |
| Jubail | Hafar Al Batin |
| Jubail | Admin Building |
| Kharj | kharj |
| Kharj | Alkharj |
| Wadi Aldwaser | Wadi Aldwaser |
| Jubail | Al Fanateer Office |
| Al Ahsa | Admin Office |
| Al Ahsa | Bandah office |
| Al Ahsa | Andalus |
| Al Khobar | Main Office |
| Al Qatif | Al Qatif Office |
| Hail | admin building |
| Hail | Aja |
| Hail | Downtown Office |
| Hail | Chamber of commerce kiosk |
| Hail | Aljamaeen |
| Buraidah | Main Office |
| Buraidah | Al Jardah Office |
| Buraidah | Buraidah North |
| Onyzah | Alashrafiah |
| Ar Rass | Ar Rass Office |
| Arar | Arar Outlet |
| Almuzahmiyah | Al Muzahimiyah Office |
| Almajmaa | Al Majmaah Office |
| Al Khobar | Al Aqrabiyah Office |
| Al Khobar | Almonazah |
| Al Ahsa | Admin Office |
| Al Ahsa | Bandah office |
| Dhahran | Doha |
| Jubail | Admin Building |
| Onyzah | Chamber of commerce office |
| Aldwadmi | Dawadmi |
| Skaka | Sakaka Main Building |
| Skaka | Souq ALMadinah |
| Alqurayat | Airport district |
| Sajer | Sajer |
| Alaflaj | Alaflaj |
| Rafha | Rafha Outlet |
| Domat Aljandal | Domat Al Jandal Office |
For more information:
-
Call your account manager.
-
Call us on 909.
-
Visit any of our Business Sales Outlets.