In case of a device defect or lack of an authorized maintenance center close to your location, please go to your nearest STC sales outlet to hand over the defective device and the branch will send it to an approved maintenance center.
Customers eligible for a smartphone with the bundles:
The customer can receive the device with the new postpaid bundles and a cash discount as follows:
Customers rated one star or more can receive the smartphone with a cash discount for postpaid 100 and postpaid 200 packages.
Customers rated three stars or more and Tamayouz customer can receive the smartphone with a cash discount for postpaid 400 and postpaid 1000 packages.
In case the customer is ineligible for a direct discount, the price of the smartphone can be paid in cash when signing the contract. The price of the smartphone will be deducted from the monthly bill according to the contractual period and discount value:
Discounts on smartphones as per the package and the contractual period:
Highest limit of deduction (The amount of cash retrieval) for 12 month subscription contract
Highest limit of deduction (The amount of cash retrieval) for 18 month subscription contract
Note: all the above-mentioned is subject to STC customer segmentation and the availability of devices
In case the customer wants to end the contract after changing to a new package, a cancelation fee will be charged according to the original package to which the customer is already subscribed.
Changing your Device:
In case the customer is subscribed to one of the new postpaid packages (postpaid100 – postpaid 200 – postpaid 400), then he can change his device by terminating the current contract. The customer must pay the discount amount remaining of the contract duration for the remaining months, and then choose a new device.
If the customer desires to cancel the contract, he must pay the remaining amount of the device price according to the device package in the following manner:
For the Postpaid smart devices packages: the value of the discount given to the customer would be divided by the number of months of the original contract term. The result will be multiplied by the number of remaining months.