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A website says there is a spyware on the computer, is it true?

Please don't believe everything that pops up in your web browser. Those "spyware detected" and similar messages that appear on specific web pages on top of the actual content are ads. Even worse, some of those ads actually install spyware when you click on them, if you have not taken appropriate steps to protect your computer. Unfortunately many websites pay the bills by accepting this sort of completely unethical advertising.

CPE DSL (Second Light) status will be Green and Internet status (Third Light) will be red

Billing Issue / Port Deactivated
  • 1. You should Verify your billing status weather bill is paid or not.
  • 2. If paid then restart the modem and check the line status

After ensuring all these steps, please call 900 for further support

CPE DSL (Second Light) status will be Red

Modem Issue:
  • 1. Your modem should be switched on.
  • 2. Change the line card connectivity from port 1 to port 2 or vise versa
After ensuring all these steps, please call 900 for further support

You have entered the phone in Wrong modem Port / Wall socket - You should use the Correct Ports / Line Card ( Tel1 / Tel 2 )
After ensuring all these steps, please call 900 for further support

FTTH Customers facing No Dial Issues due to wrong modem selection

You are using an FTTH modem as ADSL modem, i.e once you remove the power you can still receive the dial tone - Check correct Modem type and verify connections

After ensuring all these steps, please call 900 for further support

If you are experiencing slow, intermitted or no internet connection you can do the following steps to possibly restore your service

  • 1 - Ensure the modem is powered on and dial-tone available on the phone .
  • 2 - Verify the connection between the computer and the modem. At least one of the green LED, should be burning.
  • 3 - Verify if the ADSL or DSL LNK LED is burning.
  • 4 - Verify if the PPP LED is burning.
  • 5 - Resynchronize the connection by turning the modem power off for at least 30 seconds, before turning the modem on.
  • 6 - Ensure no viruses are present on the computer nor Spyware and Make sure you have up-to-date antivirus and antispyware software installed on your computer. if you discover viruses take your computer to a qualified technician.
  • 7 - Reboot the computer if possible.
  • 8 - Your Browser might be causing this issue. Try a different browser.
  • 9 - clean your cache in your browser, Restore your browser to default settings and turn off add-ons or extensions (for example, Google Toolbar), If you're using a proxy server, try turning it off.
  • 10 - File sharing programs (such as Bit Torrent or The Pirate Bay) can use up your Internet bandwidth, with little leftover for other Internet usage.
  • 11 - Game systems (such as Sony PlayStation, Microsoft Xbox, Nintendo Wii) connected to the Internet may be using up most or all of your Internet bandwidth.
  • 12 - make sure that your computer is within acceptable range of WIFI coverage .
  • 13 - Multiple users using same connection in the same time will impact your browsing speed .
  • 14 - Old smart phone models may not have the required speed capability.

If you have NO Internet at all and are NOT connected wirelessly - CABLE CONNECTIVITY

  • A - Firewall or Internet Security Software on your Computer Try disabling or uninstalling any Internet Security and/or Firewall Software temporarrily. Reboot your Computer and Try the connection again,
  • B - Defective LAN Cable(s)If possible try switching LAN Cables.

If you have NO Internet at all and are connected wirelessly - WIRELESS CONNECTIVITY

Wireless Channel that you are using. The default is channel 6. Log into your wireless Router and try different channels in Wireless Settings.

Internet Connection Keeps Dropping

The LEDs flash on your modem and then suddenly all LEDs light up again.

If you use splitters, make sure that it is connected properly. If you still experience internet drop then call 900.

The Wireless Network's Name/SSID Disappeared

your SSID or Wi-Fi network name is no longer listed when you click to see available wireless networks. There are various reasons this might happen, and it's not an uncommon occurrence.

Force your computer to connect to the router even if it's not broadcasting. From Windows:
  • 1-go into Control Panel | Network and Internet | Network and Sharing | Manage Wireless Networks.
  • 2- If you see your wireless network listed, right-click on its icon and click Properties. Check the option "Connect even if the network is not broadcasting its name (SSID)."
  • 3 - If you don't see your wireless network listed, click "Add" then select "Manually connect to a wireless network" and put your wireless information in.
  • 4- try one of our home wifi solutions to boost the signal inside your house

When Moving to Another Room in the House, the Wi-Fi Signal Drops or Wi-Fi signal is intermittent

In your first floor or in living room, your wireless connection is fine. When you move into another floor or room and the signal becomes weak or nonexistent.

Cordless phones and any device using the 2.4GHz band could be the cause. try one of our home wifi solutions to boost the signal inside your house

Why games can't be played on web pages?

if you find that games on the web do not work for you at all -- for instance, if you see only a red X in the upper left corner of the area where the game should appear -- you probably do not have the Macromedia Flash player correctly installed.

Why is the web browser broken?

If your browser starts popping up ads on sites that never use popup ads themselves, such as Google, fails to reach some sites altogether or sends you to completely different content, there is a good chance your computer is infected by spyware and/or adware. These programs are harmful, invasive of your privacy, and generally awful.

Don't accept dialog boxes that ask whether you want to trust software from a company you have never heard of, or a similar message. Spyware can also sometimes be installed automatically, especially if you have not used Windows Update to install all Microsoft fixes for your operating system.

customer Facing No Dial Tone Issues due to Internal Phone/Cable

Internal phone/cable issue 1. You should check line card connectivity or replace Phone Set /line card

After ensuring all these steps, please call 900 for further support

customer Facing No Dial Tone Issues due to Internal wiring issue

internal wiring issue - customer need to connect the phone directly to the modem to isolate the Internal wiring, verify the services directly if no noise or crosstalk the problem form the customer Internal wiring you can also subscribe to home wifi solution to replace your internal wiring by one of our expert technicants

After ensuring all these steps, please call 900 for further support

customer Facing No Dial Tone Issues due to Splitter issue

Splitter Issue - 1. Connect phone set directly without to the port in the wall if working that’s mean the splitter as faults and need to be replaced
After ensuring all these steps, please call 900 for further support

What FTTH fibre optic technology?

FTTH is short for Fibre to the home. Up until recently, high speed fibre optic cables were only used in connecting telephone Exchanges, phone booths and mobile phone towers, while homes were connected by normal copper phone cables. But now, we are extending fibre optic cables to each home individually, so that you can communicate with the world at the speed of light.

How does the FTTH technology work?

The FTTH technology transfers data in the form of light signals transmitted through cables made from fine glass fibres, making the information actually travel at the speed of light and in unprecedented quality that is not affected by external factors or electromagnetic interferences.

Is fibre optic technology available in all the neighbourhoods? And how can I be sure of its availability in my neighbourhood?

STC carries out the process of extending fibre optic cables in different neighbourhoods of the cities of the kingdom, and works on extending the technology to new homes. To make sure that the technology is provided in your neighbourhood, visit our website and go to the fibre optic map FTTH http://www.stc.com.sa/wps/wcm/connect/arabic/individual/static/storelocatorftth.

Is the internet speed through FTTH affected by climatic factors?

Internet speed is not affected, as one of the kay advantages of the fibre optic technology compared to normal cables is being unaffected by harsh climatic factors such as: intense heat and humidity.

Would the Internet speed be affected when browsing through Wi-Fi network at home?

The speed of browsing the internet through Wi-Fi depends on multiple factors, including the structure of the building of the house and its insulators and the place of the modem, and the distance between the computer or the mobile phone and the Wi-Fi network.But there are solutions and additional devices that can be installed in order to strengthen and improve the Wi - Fi network for your home. You can know them through the following lil: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/wifisolution

What is the Internet speeds available and provided via fibre optic technology FTTH?  

The Internet speeds available depends on your needs and your usage and is up to 200 Mbps, you can also choose between several speeds and bundles from 2 Mbps and up to 200 Mbps.

Is the FTTH fibre optic technology better than any current technology; DSL, 3G, and 4G?

Absolutely, the FTTH fibre optic technology is better if you need high speed and consistency in the level of service, allowing you and your family to use the Internet at the same time and at high speeds and enjoy all your phone services, Internet and TV from a single source.

I have a regular landline with Internet, and I am satisfied with the current speed and service, will I be required to convert to fibre optic fibres FTTH?

We recommend that you convert to fibre optic technology FTTH for its quality and because it is a futuristic technology that ensures the provision of services and high speeds, noting that all clients will be shifted to the new fibre optic technology over the upcoming years.

Does the installation of fibre optic technology FTTH require the provision any requirements by the client?

es, the installation of service requires the study and survey of the client's location from the outside wall and until the closest point possible for installation inside the house, which requires:

  • 1. The client's readiness to be present or delegate someone to make decisions for a period of two or three hours.
  • 2. Move some furniture if necessary.
  • 3. Get prior connect of building owner if the client was a tenant, to agree to extensions in order to avoid its removal in the future, which deprives the client from enjoying the service.
  • 4. Providing linking the phone exchange with the communication modem with a specialised institutions in this field by the client.

Do I need a special extension of fibre optic technology inside my house?

Yes, technicians of fibre optic technology will extend the fibre optic technology cable with the existing electricity or landline cable pipes. If this was not possible they will extend it externally in the exterior corridors and they are installed carefully. If anything more is necessary, technicians will tell you the steps they were going to tale to take your convent before doing anything.

Is there a difference between the cost of requesting a fibre optic line and that of a normal line?

There is no additional cost, as the services and bundles for FTTH fibre optic line have the same prices of normal lines.

I have a phone line with Internet do I need to request a new line with fibre optic technology FTTH?

You do not need to request a new line, all services will be provided to your current line and with the same number and according to the speed you want. If you want an additional landline, you can introduce it on the same line of fibre optics.

How long does it take to install and activate the fibre optic network in my house by the telecommunications technician After connecting and upon the arrival of the technician at your home?

The process of extension to your home takes approximately 3 hours from the time of arrival of the telecommunications technician at your home.

How much time is required to extend the fibre optic network to my house in the neighbourhood in case the communications company began extension work in my neighbourhood?

The extension of the network to the homes in the targeted residential neighbourhood is almost six months from the beginning of work in the neighbourhood.

Can I get a new landline and Internet with FTTH?

Yes.You can request the service by calling 900 or visiting our website, and in case the service is available in you neighbourhood. To make sure that the technology is provided in your neighbourhood, visit our website and go to the fibre optic map FTTH http://www.stc.com.sa/wps/wcm/connect/arabic/individual/static/storelocatorftth.

Do I need to change the current Internet modem (DSL) if I requested FTTH service?

FTTH fibre optic technology uses a different modem than DSL, and you will get a new modem for free when you switch to this technology.

How can I get a user name and password for broadband?

Through MySTC application or My services website.

There is ADSL signal and Internet signal, but no surfing?

If there ADSL signal and Internet signal, but no surfing, make sure you have followed the following steps respectively:

  • 1. Ensure that there is proper connection between the computer and the modem device, through:
    * If the connection was through network cable, you should ensure that the network cable is properly connected at both ends and that the LAN is enabled. * If the connect was through a wireless network, check if the network's username has been changed lately, or if there is a X sign on the network's name. If so , you must delete the name of the network and search and connect to it again.
  • 2. Ensure that there is no proxy, through choosing the Tools menu of the web browser, and then choose communication, including the LAN Settings and then make sure Proxy is not selected.
  • 3. Clear the temporary Internet files from the device, through selecting the Tools menu of the web browser and then choose Delete to delete the temporary browsing files.
  • 4. Check the firewall settings , and ensure that it is updated up to the moment.
  • 5. Ensure security software settings for viruses, and make sure that it is updated up to the moment.
  • 6. Check the modem settings.

No DSL signal or signal is inconsistent?

Make sure you have followed these steps:

  • 1. Ensure that the phone cord is plugged into the modem
  • 2. Ensure that the filter / splitter is plugged properly as follows: * Ensure that the main telephone cord is plugged into the filter / splitter in the Line Port. * Ensure that the modem cord is plugged into the Modem port or DSL port or the picture of a computer, depending on the type of filter / splitter * Ensure that the phone cord is plugged into the Phone port or a picture of a phone depending on the type of filter / splitter. * Ensure the integrity of the filter, through the telephone line connection to the modem without the filter to test if it works properly or not. If it works properly, then the splitter needs replacement.
  • 3. Take power cycle steps, as follows: A) turn off the modem. B) separating the phone cord from the wall and from the modem and the network cable and adapter. C) re - plug and turn on the modem after five minutes and make sure there is a signal. If the previous steps did not work, you can communicate with technical support staff through the social networks; Facebook or Twitter, or calling the technical support centre.

Why does the Wi-home solutions service offer?

Get the best coverage of Wi-Fi signal in all parts of the home and the best of advanced technical solutions

How do I get home Wi-Fi service solutions?

By calling 900 To find out more details about these solutions, please visit the following link: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/wifisolution

How can I find out the appropriate device among the the Wi-Fi solutions service devices?

The specialised technicians do a free scan and choose the best device for the client with agent guarantee for a year in addition to the installation and installation guarantee for one month and also internal wiring of the customer 's home , and even the modem.

Can you move your Wi-Fi service solutions device to another location?

Yes, through the instructions that come with the device.

Do Tamayouz clients receive discount on the monthly subscription fee?

No, they do not get a discount on the monthly subscription fee with the exception of post paid 30 bundle.

What are the ways to pay for Wi-Fi solutions service device?

You can pay the full amount on the first bill or in instalments over 12 months.

What are the advantages of Fibre Plus service?

  • 1- Unlimited internet with speeds of up to 200 Mbps
  • 2- 100 minutes free international calls.
  • 3- 100 minutes free calls to the mobile network (inside or outside the network).
  • 4. unlimited local calls to landline within the STC network.
  • 5. Free Upload key.
  • 6. discount calling rates after the end of the free minutes in MySTC.

how much is the initiation fee for fibre plus service?

It is free of charge

What is the value of the monthly subscription fee for the Fibre Plus service?

400 Saudi Riyals

How much does the speed of downloading data reach in Fibre Plus service?

Download speed up to 200 Mbps.

Does the modem comes with a guarantee with the Fibre Plus bundle?

Yes

Can the client waive the Fibre Plus service to another client without any fees?

Yes, clients are entitled to waive the service to another client without any fee after paying all the bills until the date of the waiver.

If the Fibre Plus service is stopped by the company for the purpose of maintenance or any emergency reason for more than 24 hours, will the client pay the full bill including the period of interruption?

In case of interruption in service for more than 24 hours and if STC was the cause of the interruption, the bundle fee is discounted for the period of interruption automatically and the discount is pointed out in the bill.

What are the advantages of Fibre unlimited service?

  • 1- Unlimited internet with speeds of up to 50 Mbps
  • 2-50 minutes free calls to the mobile network (inside or outside the network).
  • 3. unlimited local calls to landline within the STC network.
  • 4. discounted calling rates after the end of the free minutes.

What is the value of the monthly subscription fee for the Fibre unlimited service?

250 Saudi Riyals

how much is the initiation fee for Fibre Unlimited service?

It is free of charge

How much does the speed of downloading data reach in Fibre Unlimited service?

Download speed up to 50 Mbps.

What are the advantages of unlimited internet service?

  • 1- Speed up to 20 MB for fibre technology and the maximum speed supported by the client's line for DSL technology.
  • 2- Unlimited local calls to landline within the STC network.
  • 3. discounted calling rates after the end of the free minutes.

What is the value of the monthly subscription fee for the unlimited internet service?

200 Saudi Riyals

how much is the initiation fee for Unlimited Internet service?

It is free of charge

How much does the speed of downloading data reach in Unlimited internet service?

Download speed up to 20 MBps

What are the advantages of Basic Internet service?

  • 1- unlimited Internet speeds of up to 2 MBps
  • 2- 200 GB Internet valid for one month.
  • 3- competitive prices for domestic and local calls and the numbers that begin with 9200.

What is the value of the monthly subscription fee for the Basic internet service?

80 Saudi Riyals

How much is the initiation fee for Basic Internet service?

300 Saudi Riyals for DSL and 1000 Riyals for FTTH.

If the data available with the Basic Internet bundle is exhausted before the end of the month, can the client subscribe to another bundle?

Clients who exhausted their data can subscribe to additional bundle for 40 Riyals, and have 3 GB of Internet.

Is it possible for clients whose data is exhausted to subscribe to the additional bundle several times in one month?

Yes , you can register to the additional bundle several times through MySTC website.

How much does the speed of downloading data reach in Basic Internet service?

Download speed up to 2 MBps.

Can clients of new bundles register to JAWALNet bundles?

Yes, by sending the code 2000 to 900.

Do I get informed of the level of data consumption?

Yes, you receive a message when you reach 80% and 100% of the consumption limits for data.

For example, in the event that the client has a post paid 100 bundle, and then participated in JAWALNet additional bundle, will he get two internet bundles?

How can I check the remaining balance of the data?

You have several options:

  • 1. Through MySTC application
  • 2. through MySTC website
  • 3. Send a message with the code 2220 to 900

If the outgoing calls are blocked on my line, will the data be blocked too?

No, you'll be able to use the Internet data bundle normally.

In case of exhausting the data bundle for this month, Can I get additional data bundle for this month only?

In the event that the client has JAWALNet additional bundle, will he see information about both bundles on my services site or MySTC application?

Yes, he will see the remaining balance in both bundles. Either by sending a message with the code 2220 to 900 or through MySTC application.

What are the mobile Internet bundles for postpaid clients?

Send a text message from your mobile phone containing the word ""Net"" for details, or visit the bundles webpage on the website: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/postpaid/postpaidPackages/postpaidpackagescompare

What are the mobile Internet bundles for postpaid clients?

Send a text message from your mobile phone containing the word "Net" for details, or visit the bundles webpage on the website: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/postpaid/postpaidPackages/postpaidpackagescompare

How can I activate QUICKnet bundles using QUICKnet recharge cards?

You can use the available charging and activation channels to activate the bundle directly to your prepaid SIM, or enter * 155 * Charging card number * ID Number # Then press Call.

How can I change QUICKnet billed bundle?

You can use 'my services" site https://my.stc.com.sa to change your billed bundle to another bundle at any time.

How can I renew a prepaid QUICKnet bundle?

You can re-subscribe to any QUICKnet bundle using MySTC Application or "my services" site https://my.stc.com.sa to renew the bundle. Where you can add a financial balance with a Sawa card or credit card to the SIM, and then activate the QUICKnet bundle . Or you can use QUICKnet cards for recharging or credit card to activate the bundle directly .

How do I know the amount of remaining data in my bundle?

Through MySTC Application and "my services" site https://my.stc.com.sa Or by sending a text message from the SIM containing the number " 2220" to 900.

How do I know the time my post-paid SIM bill is issued?

You can use MySTC application or "my services" site https://my.stc.com.sa to inquire about your package, you can also receive a SMS after choosing a primary contact number for the SIM card.

How do I pay the bill for the SIM card?  

You can pay the data slice bill using a credit card through MySTC application and "my services" site https://my.stc.com.sa You can also pay the bill through your bank account using "payment" service .

How is the amount of the penalty calculated in case I want to end the contractual obligation of My-Fi or router?

In case you want to end the contractual obligation to one of QUICKnet's devices, a punitive fee is imposed on the remaining term of the contract, and you can know it by multiplying the number of remaining months of the contract by 30 Riyals.

Is it possible to recharge SIM card with a SAWA card or QUICKnet Internet recharge cards?

Yes, you can add credit to the SIM using SAWA cards or QUICKnet recharge cards chp to activate the bundle directly . Knowing that SAWA cards and billed cards cannot be charged.

What is the direct sign in feature?

It is a feature that enables you to sign in to your account manage data segment connected to the network, whether on a Wi - Fi device or mobile phone, without the need to enter a user name and password, and without the need to provide financial balance.

What is the direct sign in feature?

It is a feature that enables you to sign in to your account manage data segment connected to the network, whether on a Wi - Fi device or mobile phone, without the need to enter a user name and password, and without the need to provide financial balance.  

What QUICKnet devices are available at STC?

QUICKnet 4G My-Fi portable device, QUICKnet 4G Router supports fourth generation and at speeds of up to 112 Mbps, with a 24 month warranty from the date of delivery.

What are the QUICKnet renewal bundles?

They are bundles to renew Internet service subscription for existing customers through electronic channels such as MySTC And without the need to visit the office. You can subscribe at any time in more than one renewal bundle at the same time.

What are the billed bundles for renewal of QUICKnet?

They are additional bundles without automatic renewal of subscription, only once when you need more data . You can activate more than one renewal bundle at the same time.

What are the internet bundles available on QUICKnet?

Prepaid Internet bundles paid once upon purchase, and billed bundles with monthly subscription. You can see QUICKnet page to learn about the latest Internet bundles and offers http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/onTheMove/

What are the shipping and activation channels available for the renewal of a QUICKnet bundle?

  • 1. "My Services" site https://my.stc.com.sa
  • 2. MySTC Application for Smart devices
  • 3. Internet recharge cards page on STC website
  • 4. Send * 155 * No. of recharge * ID Number # to 1500
  • 5. Enter * 155 * Recharge card number * ID Number # Then press Call

What is the billed QUICKnet bundles?

They are billed bundles with a monthly subscription and specific data balance that is automatically renewed. You can see QUICKnet page to learn about the latest Internet bundles and offers http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/onTheMove/

Where can I buy QUICKnet recharge cards?

Visit one of our offices or authorised dealers to buy QUICKnet recharge card and activate the bundle through one of the charging and activation channels.

Where can I use direct sign in to manage my account?

Through MySTC Application and "my services" site https://my.stc.com.sa After the SIM card connects to the network, and without having to provide any financial balance.

After using up internet before the exhaustion end of the validity period in the SAWA 99 bundle, can I still use Twitter, Facebook and Blackberry applications until the end of the bundle's validity period?

"Yes, but only through the application. Please note that the links within the application will not be free of charge in this case. "

How can I inquire about the remaining amount of data or free minutes in the bundle after activating it?

"For these bundles (SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA) inquiry regarding remaining data is done through sending a message with the code 8888 to 900.
As for the bundles (SAWA 10 / SAWA 30 code 8222 / SAWA 59/ SAWA 99 Code 8444 / SAWA 119/ SAWA 199) inquiry regarding remaining data is done by calling *166*9#.   "

How do I make sure of the details of the offer I got?

"Through MySTC application "

How do you know the shortcuts for details of using SAWA?

"By a text message of 6060 to 900 "

How to check the balance of SAWA?

1. By pressing *166£ then Call
2. Send 166 to 900
3. Through MySTC application
4. Through ""My Services"" site https://my.stc.com.sa

If a SAWA bundle is activated by mistake, is it possible to cancel the activation directly before usage? Can you cancel the activation immediately before usage?

This is not possible

Is it possible to activate the same SAWA bundle more than once in the same day

Yes, with the observation that for the bundles (SAWA weekly 5 times / SAWA weekly seven times/ SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / SAWA 20 GB) you need to cancel the automatic renewal of the bundle first by sending 5559 to 900 and then re-subscribe.

Is it possible to make a video call within STC using the free minutes of SAWA bundles?

This is not possible.

Is the subscription to SAWA bundles renewed automatically?

"Yes, only for these bundles (SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA). "

What are the ways of charging SAWA?

"Several ways , namely:
1. (enter * 155 * number of charge card* ID number# then call)
2. Using the Bank 's website
3. By Credit Card
4. Through MySTC application
5. Though ""my services"" website
 "

When I activate SAWA 119 and SAWA 10 bundles and make a call to a number in the STC network, will the free minutes be deducted fromSAWA 119 and SAWA 10 bundles?

Deduction will be from the bundle that expires first.

When I activate the same package more than once are the validity periods added cumulatively?

"For these bundles SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA) each bundle will have its own validity period, giving preference in consumption to the bundle which expires first.

  As for the bundles (SAWA 10 / SAWA 30 code 8222 / SAWA 59/ SAWA 99 Code 8444 / SAWA 119/ SAWA 199) the validity periods of all current minutes and messages and Internet are extended to the furthest bundle expiration among the bindles you are subscribed to. "

When using up all internet data of any SAWA bundle that contains Internet, is the client alerted of exhausting the entire data available in such bundle?

Clients of these bundles are alerted (SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA).
There is no alert for these bundles (SAWA 10 / SAWA 30 code 8222 / SAWA 59/ SAWA 99 Code 8444 / SAWA 119/ SAWA 199).

What are the current postpaid bundles?

They are several bundles :
1. Post paid 50
2. Post paid 100
3. Post paid 200
4. Post paid 400
5. Post paid 1000

How do I subscribe to the appropriate postpaid billed bundle?

For current clients :
1. For Post paid 50 bundle Send 4086 to 900 or through ""My Services"" website or MySTC application
2. For Post paid 100 bundle Send 4082 to 900 or through ""My Services"" website or MySTC application
3. For Post paid 200 bundle Send 4083 to 900 or through ""My Services"" website or MySTC application
4. For Post paid 400 bundle Send 4084 to 900 or through ""My Services"" website or MySTC application
5. For Post paid 1000 bundle Send 4085 to 900 or through ""My Services"" website or MySTC application

What happens if the amount of internet data ended in billed 50 bundle, billed 100 bundle, billed 200 bundle?

You will not be able to use more data, but you can subscribe to a Mobile Internet bundles or upgrade to a higher bundle that meets your need.

Will the subscriptions in the old bundles stop? ( Easy, Zero, etc. ).

"New clients cannot subscribe in the old bundles. "

If you have an old bundle and you have the keys, you can modify the keys? for example: Talk Time key, and the Friends key?

Yes, it is possible to modify the key.

When you subscribe to a new bundle, how can you check your remaining balance of minutes and data?

You can find out by sending a text message with the code 2220 or the word balance or the word رصيد to 900

If you have an old bundle, can you subscribe to the keys?

Subscribe to the keys is not possible keys for subscribers of old bundles.

If you have an old bundle, can you switch from it to another old bundle? For example from Easy to Zero?

You cannot do that. You can only switch to post paid bundles.

If you have an old bundle and you have the keys, can it be canceled?

Yes, it can.

What are the official working hours of the Devices Protection Program Customer Service (0029 116 800)?

From Saturday to Thursday
From 8:00am to 11:00pm
Friday from 4:00pm to 11:00pm

What if you've got a monthly deduction and wish to terminate the contract?

You can terminate the contract immediately without any penalties, and the monthly discount will immediately stop.

Can I register in the special needs program after buying the device?

You can register in the program at a later time, as the registration process only takes place during the process of purchasing a new device.

Do I pay the device's price in cash?

No, when the contract ends, the due amount will be on the bill, and the employee can print a payment request.
Noting that any payments from your side will be allocated to settling this amount first.

For Tamayouz clients on post paid 100 bundle, are the minutes granted by post paid bundle calculated first or the the minutes granted by the 100 bundle?

Usage calculation starts with the 500 minutes granted by the monthly bundle first.

How do I cancel subscription in the special needs program?

By heading to any STC sales office or calling 900.

Is there any change to the Tamayouz program?

There are no changes to the Tamayouz program.

Is the device protection program transferable to someone's account?

The program is not transferable to the account of any other person and not applicable to any device other than the new device that you have purchased and registered in the program.

If a subscriber who has a special needs discount on one of the old bundles and upgrades to the post paid bundles, does the discount continue or should it be re-activated?

Discount continue and does not need to be re-activated.

How does the device protection program save me money?

I the device protection program save you money by setting a maximum limit to what you would pay on any damage to your device and if necessary replaces it with another device.

Can I protect more than one device under the program?

You can protect three eligible devices maximum for postpaid line account, by requesting to add the device protection program at the time of purchase and agreeing to adding the subscription fees for each device to the monthly bill.

How do I get repair service for my device?

When your device is subjected to any harm contact the device protection program on the free number 800 116 0029, and a customer service agent will direct you to the nearest service facility for clients of the device protection program, and for other cities there will be coordinated to receive the device.

Can the special needs client benefit from discounts of smart devices?

Yes they can, and the client is granted the same value of discount described in the bundle's discount table.

What is the discount for special needs clients with post paid bundles?

Special needs subscribers will receive:
1. 50% discount on the monthly subscription for the bundle
2. 50% discounton calls within the network
3- 300 minute of video calls within the network every month
4- 300 message within the network every month
5-300 multimedia messages (MMS) within the network every month

Do Tamayouz clients receive discount on the monthly subscription fee?

No, they do not get a discount on the monthly subscription fee with the exception of post paid bundle.

How do I subscribe to any of the suitable keys?

To subscribe to the International key send 4221 to 900 or through the My Services website or MySTC application
To subscribe to the SMS key send 4211 to 900 or through the My Services website or MySTC application
To subscribe to the Talk Time key send 4231 to 900 or through the My Services website or MySTC application

How do I subscribe to mobile Internet bundles for post paid clients?

Bundles depending on size of usage
By sending the activation code for each bundle to 900
For 30 MB bundle send the code 2202 to 900
For 120 MB bundle send the code 2203 to 900
For 250 MB bundle send the code 2204 to 900
For 500 MB bundle send the code 2205 to 900
For 2 GB bundle send the code 2211 to 900
For 5 GB bundle send the code 2215 to 900

How do I upgrade to the new bundles?

"You can do this by:
1. Calling 900
2. Sales Offices
3. My Services website
4. MySTC application
5. Sending one of the following symbols or phrases:
For post paid 50 send 4086 to 900
For post paid 100 send 4082 to 900
For post paid 200 send 4083 to 900
For post paid 400 send 4084 to 900
For post paid 1000 send 4085 to 900

What are the mobile Internet bundles for postpaid clients?

30 MB bundle for 10 Riyals
120 MB bundle for 30 Riyals
250 MB bundle for 50 Riyals
500 MB bundle for 70 Riyals
2 GB bundle for 100 Riyals
5 GB bundle for 200 Riyals

When you upgrade to one of the new bundles, if you were on the Zero or Zero Plus bundles, will you be charged for Sada and Mawjood Extra services after the upgrade?

Yes.

If I upgrade to one of the new bundles, what is the method of calculating subscription to the old bundle?

When you upgrade, subscription to the old bundle will be calculated until the date of upgrade, which means that you will get refunded amount for the remaining period of subscription to the old bundle.

What are the keys available for any of the current postpaid bundles?

"International Key: With the bundles ( post paid 50 / post paid 100 / post paid 200 / post paid 400)
SMS Key: With the bundles ( post paid 50 / post paid 100 / post paid 200 / post paid 400)
Talk Time Key: With the bundles ( post paid 50 / post paid 100 / post paid 200 / post paid 400)
To view keys details http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/postpaid/postpaidPackages/ "

When you upgrade to one of the new bundles, what is the method of calculating subscribe to the old bundle?

When you upgrade, your subscription to the old bundle will be calculated until the date of the upgrade, which means you will get refunded amount for the remaining period of subscription to the old bundle.

Can new customers benefit from discounts of smart devices?

Yes, new clients can benefit from discounts of smart devices, by obtaining a monthly discount . Noting that the maximum number for new clients is two devices

When you get a smart devices contract, does this affect the value of subscription to the monthly bundle?

No, the monthly bundle subscription is not affected by the presence of smart devices contract, or lack thereof. All clients must pay the value of monthly subscription bundle.

What do I need to do before travelling?

The first step that you need to do is to make sure that you have the international roaming service available; to activate and to make sure that the service is available send 1400 to 900.

How can I make sure that the roaming service is available in the country I intend to travel to, and how can I know the roaming prices there?

Roaming services in any country you would like to visit and the operators' roaming prices are available on the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview or send the country name to 900; also you can call the customer service on 900 directly or use 00966114555555, and the Saudi communication company pays for the charges of this call.

What are the roaming bundles for calls available for postpaid customers?

1- Roaming bundle in UAE
2-roaming bundle in Bahrain
3- roaming bundle in Qatar
4-roaming bundle in Kuwait

What bundles for receiving calls during roaming are available for the postpaid customers?

1- A bundle for receiving calls during vacation.
2- A bundle for receiving calls for scholarship countries

How can I know the international roaming prices?

1- On the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview,
2- through MySTC application,
3- by sending the country name to 900.

What is the best way to access the internet while roaming?

You can use the Internet bundles from STC which are available in more than 50 countries worldwide; to know the available bundles please send 6300 or the word "roaming" to 900, or you can use the internet service through the cell phone via operators that offer this service, taking into consideration the consumption considering the fact that some of these operators charge high prices for internet roaming. As a suggestion you can, when internet usage is much needed, use the local WiFi networks if they are available in the country you are present in and pay the charge directly to the service provider in the same country; or you can subscribe to the internet bundles provided by STC.

Is the free 5 MB data during roaming just for the blackberry service or for roaming internet service as well?

The free 5 MB is only for the blackberry service and it is enough for chatting (blackberry (BB) messenger).

Is the free 5 MB data enough for blackberry clients during roaming?

It depends on your consumption; in some cases if the consumption is high the 5 Mb is exceeded. We recommend subscribing to the international internet roaming bundles by STC.

Is 10 MB as data enough for the iphone during roaming?

It depends on your consumption; in some cases if the consumption is high the 10 MB is exceeded. We recommend subscribing to the international internet roaming bundles by STC.

What is the best way to minimize internet consumption for those using smart phones outside Saudi Arabia?

Subscribing to one of the international roaming internet bundles provided by STC.

Will I be charged for using the Internet on a network that is not included in the Internet offer, in case I'm subscribed to a roaming Internet bundle?

Yes, you will be charged the main price according to the price of the network and the country. Therefore, we recommend setting the device on manual to select preferred network to avoid such cases. You can learn about the preferred network in a country by sending 6350 to 900 or via the website of the Saudi communication company or the MySTC application.

If while using the Internet I subscribed to a roaming Internet bundle, can I continue browsing the Internet for free?

If you subscribed to the bundle make sure you sever the Internet connection completely and start a new connection as the deduction will commence when a new Internet connection is made after properly subscribing to the bundle.

Do the roaming Internet bundles for postpaid customers include a blackberry chatting service?

Yes, but you have to make sure that you are subscribed to the main blackberry service.

In the "comfortable sim" service during roaming, do all the numbers work or just the main one?

There has to be a roaming service for the main number, and while roaming calls and messages can be received on all numbers but you cannot make a call except through the main number. Other numbers can be activated during roaming in the same way when you are on the Saudi communcation network and according to the support of the main operator of the activation code, knowing that the value of using roaming for all numbers will be billed on the main number.

How can I make a call during roaming?

Remember that you have to add the code of the country that you want to contact even if you are calling directly from the address list. For example, to call a cell phone in Saudi Arabia from any other country, you have to call 009665XX XX XXXX, and if you want to call a local number in the country that you are currently visiting, normally the operator comapny in the host country connects the phone call directly.

How is the bill for making and receiving calls sent to me?

When you use your cell phone while roaming, the operator company will keep a record of your calls (to settle with the Saudi communcation company), and then they send these records to the Saudi communication company which in turn adds the charges of these calls to your bill, and all charges will appear in Saudi Riyal where the Saudi communcation company automatically converts the foreign charges for you, knowing that the process of your files coming from the operator can take days.

Are the points for Qitaf program calculated during roaming?

Yes.

Is the discount for the friends and family bundle applied during roaming?

The discount for the friends and family bundle is not applied during roaming and the operator in the country you are visiting will charge all calls according to their fare published on the company website.

Are the open mobile Internet bundles and the tv bundles offers active during roaming?

The open mobile internet bundle and the tv bundles offers are not active during roaming. These bundles are only applied inside the Saudi communication network, and during roaming they are priced by the operator at the country of visit using GPRS roaming according to the pricing of the operator mentioned on the company website.

Is the credit limit applied during international roaming?

Details of the roamer's phone calls coming from the international operator can be delayed, which means that the credit limit can be exceeded during roaming because of that delay. You can raise the credit limit temporarily by calling the cutomer care center on 900 or the international line on 00966114555555.

In multiple sim service, during roaming, do all the sims work or just the main one?

All the multiple sims work while making phone calls, but receiving calls is only through the main sim. You can activate the other sims during roaming in the same way when you are on the Saudi communication network.

Are the Quick Net bundle and the tv bundles offers active during roaming?

Quick net bundle and tv bundles offers are not active during roaming. These bundles are only applied in the Saudi communication network, and while roaming they are priced by the operator in the country which you are visiting using GPRS roaming according to the operator's pricing mentioned on the company website. You can subscribe to the Internet roaming bundles by STC and benefit from large discounts.

How can I acquire the secondary pin number when I enter the wrong one?

You can acquire the pin number, called (PUK1), on Khadamaty website or using MySTC application.

Am I charged any charges when switching between operators during international roaming?

No money is charged when switching between operators.

Am I charged when I call the customer service center on 900 or 00966114555555 from the postpaid cell phone during international roaming?

The client is not charged any money when calling 900 or 00966114555555.

Do you deduct from the prepaid (SAWA) credit for calling the customer service center on 900 or 00966114555555 during international roaming?

The client is not charged any money when calling 900 or 00966114555555.

Am I charged for diverting calls during international roaming?

The client who diverted their number to incoming roaming calls will be charged.

When two roaming clients in the same country call one another, is it charged as a local phone call in that country or is it charged as one to Saudi Arabia?

It will be charged as a call to Saudi Arabia for the client who made the call; as for the agent who received the call, he will be charged call receiving charges on the network of the operator of that country. To know more about prices please vist the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview

What is the best way to make internal phone calls in the same country during roaming?

You can make calls using your cell phone without needing to enter the country key, and the cost of the call is as that of making a local phone call according to the country and operator whose network is being used for the phone call. To know more about prices please visit the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview or send the country name to 900 or use MySTC application.

Are there any networks who charge for the calls even if the other side does not answer?

Yes, there are some networks that charge the value of using their network by the minute even if the other side does not answer; for example, networks in the US do so.
There are suggestions to save during roaming by sending SMSs instead of making calls, and the cost for receiving SMSs when you are abroad is free. Also, receiving calls during roaming is often cheaper than making them.

How can I subscribe to any of the call receiving bundles during roaming for the postpaid clients?

For call receiving bundles for vacations send 6328 to 900 or call 900. For call receiving bundles for scholarship countries send 4141 to 900 or call 900, taking into consideration that you have to make sure of the support of the country you intend to visit and of the time at which the service is available.

How can I unsubscribe from any of the call receiving bundles during roaming for postpaid customers?

For call receiving bundles for vacations send 6329 to 900 or call 900. For call receiving bundles for scholarship countries send 4149 to 900 or call 900.

How can I know the time at which the call receiving bundles service for vacations would be available to postpaid clients?

Clients can check the schedules available on the roaming page on the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview to know the included countries and the time of availability of the service.

How can I know the time at which the call receiving bundles service for scholarship counries would be available to postpaid clients?

Clients can check the schedules available on the roaming page on the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview to know the included countries and the time of availability of the service.

What are the available roaming Internet bundles for postpaid customers?

Daily, weekly, and monthly.

How can I subscribe to any of the roaming Internet bundles for postpaid customers?

For daily bundle send 2220 to 900. For weekly bundle 2220 to 900. For monthly bundle send 2220 to 900.

How can I enquire about using any of the roaming Internet bundles for postpaid clients?

For daily bundle send 2220 to 900. For weekly bundle 2220 to 900. For monthly bundle send 2220 to 900.

How can I know the list of countries and operators of roaming Internet bundles for postpaid customers?

By sending 6350 to 900 or by sending the country name to 900.

If I lose my cell phone while travelling, how can I get an alternative sim?

You can get alternative sims by one of the following ways: calling 00966114555555 knowing that the call is for free if you call from an STC number or communicating with the customer service center for international roaming clients via ics@stc.com.sa with attaching a passport or ID copy and showing the request for an alternative sim and a clear address and a phone or cell phone number in the country you are available in.

How can I subscribe to any of the roaming bundles for calls and messages for postpaid clients?

For UAE roaming bundles, valid for a week, send 6444 to 900 (value of the bundle is 400 Riyals). For UAE roaming bundle, valid for 3 days, send 6445 to 900 (value of the bundle is 200 Riyals). For Bahrain roaming bundle, valid for a week, send 6443 to 900 (value of the bundle is 400 Riyals). For Qatar roaming bundle, valid for a week, send 6442 to 900 (value of the bundle is 400 Riyals). For Kuwait roaming bundle, valid for a week, send 6441 to 900 (value of the bundle is 400 Riyals).

Can I subscribe to more than one bundle throughout the month?

Yes, you can subscribe to more than one bundle throughout the month and you can subscribe to the same bundle more than once during the same month.

How to pay the bill?

"You may pay the bill in several ways:
1. pay bills using bank cards on the SPAN network within the customer services offices
Pay bills via the self - service devices for communications STC Kiosk , by using bank cards on the SPAN network.
2. pay bills using credit cards Visa & MasterCard & American Express Through my services site.
3. pay bills through banks and through the ""repayment of payments"" or through various electronic banking channels; ATM, telephone banking, Internet, in addition to the payment within bank branches in cash or bank check. Some banks also provide the service of payment through cash deposit or SMS to postpaid number of STC in bank systems. "

How do I subscribe to Home Phone Plus?

Call 900 Through MySTC application Or through the My Services MySTC website https://my.stc.com.sa

Where can Home Phone Plus bundle operate?

In all the neighbourhoods serviced by landline network.

Can I upgrade Home Phone Plus bundle to another bundle?

The client can transfer from Home Phone Plus bundle to all other bundles except Home Phone 30.

Can I change Home Plus bundle to another less bundle?

Yes, you can change Home Plus bundle to Home Phone, provided you complete the full period of the contract (12 months)

What are the Keys available for subscription within the Home Phone Plus bundle?

Mobile key.

Can I reduce the Home Phone Plus bundle to Home Phone 30 ?

No, you cannot. Upgrading is to a higher bundle.

What is the card phone service?

It is a landline service wit the feature of incoming reception, while the outgoing is limited to the free service numbers (800), emergency numbers and 900. You can also make domestic or international calls only through the pre paid Marhaba cards.

What are the advantages of a phone card?

It is an easy and convenient way for people with limited budget to better control their expenses through the use of prepaid cards.For people who share a house, a phone card service represents a simple solution enabling them to share means of communication; the landline.
Phone card service saves clients the trouble of going outside to make their calls; a landline without the trouble of paying bills.

What are the exceptions of phone card service?

You can not get a special number. You cannot subscribe to discount services such as Friends and Family or internet discount. You cannot participate in all vertical services except Caller ID and Waiting services. You cannot connect to the internet.  

How do I subscribe to mobile Internet bundles for post paid clients?

Send a text message to 900 from your mobile phone containing the word "net" to see bundles details.

What is the invision service?

It is an advanced Internet Protocol television (IPTV) of Saudi Telecom Company (STC), which provides advantages to enjoy watching Television such as control of direct broadcasts by watching what you want when you want, and video on demand as well as the family control of what family members see. Invision will change the concept of watching television.

What are the advantages of the service?

Invision brings you advanced features for watching television, such as
  • a variety of bundles of TV channels that have been selected to fit your needs.
  • Video on demand, which offers you the latest movies and TV series whenever you want.
  • An advanced list to view program schedules.
  • TV Recording feature, which is responsible for recording live TV shows to watch them at any time.
  • Pause & Rewind feature to stop live programs and return (watch) previous parts.
  • Catch-up TV feature enables you to watch most previous programs, which were broadcasted over the previous seven days.
  • Parental Control feature, an advanced feature related to family control , where you can prepare a special file for each member of the family containing channels and programs they are allowed to watch.

How can I get invision?

The service is currently under improvement. Wait for invision in its new look soon. Follow the site and invision's accounts to keep you informed of all that is new regarding this service .

Where is the service available?

invision is available in all regions of the Kingdom which have optic fibers.

Why chose invision instead of satellite broadcast?

Through sophisticated networks of Saudi Telecom Company (STC), invision provides unique advantages not available in satellite broadcast such as Video-on-demand, Pause & Rewind of previous programs because the broadcast is done through IPTV networks which provide mutual communication channel between the user and the source, unlike satellite communication.

Do I need a special kind of television?

Invision service works on all modern televisions, but to enjoy the quality and clarity of the image of TV channels and movies, it is advised to use a Television set compatible with High-Definition technology (HD) and using HDMI cable.

What are the service bundles?

There are several types of bundles:
  • Basic invision bundle
  • Basic Plus bundle
  • Variety, a diversified bundle
  • Abu Dhabi Sports bundles
  • OSN bundles
  • Almajd bundle
For more , visit the invision website: http://invision.com.sa/packages

What are the prices of Video on demand?

For both "Cinema VIP" and "In Movies" prices are calculated according to the date of issuance and the quality of the movie or program, and the price shown next to each movie represents the cost of renting it and displaying it for 48 hours. As for the STARZ PLAY service, it has a fixed monthly subscription rate of 30 riyals per month, that allows you to watch allof the content provided in the bundle during the entire month. Subscribers also get a month for free when they subscribe to the bundle for the first time. You can also subscribe to "My Screen" bundle for 25 riyals per month, which allows you to watch a selection of movies, series, children 's programs totaling more than 1,000 hours and constantly renewed.

Can I choose the channels inside the bundles?

The bundles were selected to meet your needs and desire and you can choose which channels you want to watch only through the favourite channels feature.

Will the internet speed be affected when you activate the service?

invision service does not affect the speed of your Internet, but you can surf the Internet and enjoy high speeds while watching satellite TV at the same time.

What happens if my phone line does not support the service?

You can receive support through electronic channels such as MySTC.

What is the My invision service?

My invision is a set of applications for smartphones, tablets and computers, allowing The content includes a diversified library of Western and Arabic movies and live broadcast channels.

How do I subscribe to My invision service?

My invision service is activated automatically when you subscribe to one of the bundles that allow you to use invision , and is accessed through user name and password of the device receiving invision.

What can I watch through My invision service?

My Invision service allows subscribers to the invision service to watch most invision content from anywhere inside Saudi Arabia over the Internet using their personal supported devices (smart phone, tablet or personal computer), and because of the publication rights granted from the issuer, some content may not be available on My invision despite being available through digital receiver.
To use my invision:
  • Client must be subscribed to invision service.
  • Client creates My invision account ( for free).
  • The client downloads My invision, which is compatible with his device, is computer and evidenced (supported devices may vary according to the copy of the operating system or browser).
  • Client signs in and connects the device to his account.

Will my invision service change or be affected if I used My invision?

Subscribe to My invision service or using it will not affect the invision television service in your home.

Who can benefit from the hotline service?

This service is aimed to all telephone customers , whether individuals, companies, or institutions .

What are the fees for the hotline service? And how can I request it?

The service has a monthly fee of 5 Riyals per month, without initiation fees. The service can be requested by contacting the various sales outlets, or phone customer care centre (900) or through subscription offices.For the business sector contact 8002440000, or offices of business sector services or through My services website.

How is the hotline service acquired?

The service is provided in all sales outlets and business sector sales centres and through my services website.

What are the subscription fees for the hotline service?

a monthly subscription of 5 Saudi Riyals, without intimation fees.

How to pay subscription fees for the favourite numbers service?

Subscription fees to the service are paid through the client's bill.

Regarding subscription for the hotline service, can you use the phone as an ordinary phone (Send & Receive)?

Yes, the service is just an additional feature on the phone that does not work until 5 seconds after picking up the phone, and if you want to make normal calls you start to enter the number you want to contact before these 5 seconds, and the phone also receives all calls.

What is meant by the credit limit of the account?

The credit limit of the account is the maximum value of calls, as the outwards service is disconnected ( early notice disconnection) when you reach or exceed the value of calls for this limit (value of calls only without subscription fees ) , Noting that the client is alerted (notified) of being close to exceeding the credit limit via SMS. The service is automatically restored upon paying up the amount of the credit limit. For more details, see the methods of payment available - Early repayment notice / Advance payment).

Where can I get the phone bill and where do I pay it?

You can get your phone bill by mail box -from a specific Office of customer service (first page only) by registering on the company's website and reviewing the details and saving them.You can pay the bill in the following ways : Through ATM - Through phone banking - Through the bank - through some customer service offices.

How can I pay the first bill upon initiation ( of charges of initiation)?

Upon initiation of service, the client receives the first bill of initiation charges, where he has to pay these charges through the available methods of payment (Advance payment). For more details you can refer to the available methods of payment via the link

Are the selected international numbers for landlines or mobile phones?

You can select international numbers whether landlines or mobile phones.

Can the client have both the favourite country service and the friends and family service?

This is not possible.

Can you select the numbers to more than one country in the favourite country service?

You can select the numbers for only one country

How many international numbers can be selected to benefit from the favourite country service?

You can select five numbers to benefit from the service.

What is the Favourite Country service?

It is a service that allows subscribers to get a reduction of (25%) On international calls with a maximum of (5) numbers selected by the client for one specific country in exchange for a specified subscription fee of (5) Riyals per month.

What the Special Numbers service?

It is a service that gives the client the possibility of calling only 10 numbers (local, domestic, international, mobile, Mobily) preferred by the client, and when the client activates this service without specifying any special number, the phone line only receives, and in all cases the client can contact emergency numbers.

Is there a PIN number that allows control of Special Numbers service?

Yes, it is the last four digits of the customer's phone on which the service is to be activated.

How are the (10) numbers of the Selected Numbers service programmed?

The Special Numbers service is programmed by the client, while the customer service centres are only for the activation of the service.

Is it possible to change the PIN number?

Yes, by programming on your phone, which is as follows: *00* old PIN* new PIN* new PIN # Note : The direction of programming is from left to right .

What are the subscription fees for the Special Numbers service?

10 Saudi Riyals per month

Can the client cancel the Special Numbers service?

Yes. The client can cancel the service at any time through sales outlets.

How is the service activated?

The service is activated by the client programming his own phone.

Do the fees initiation and usage fees of the Special Numbers service?

The service is provided free of charge without initiation fees, there will be a subscription fee of 10 Riyals per month, and there are no usage fees.

Can the client add or delete any number from the list during the subscription period?

Yes, the client can add any number when he deleted another number, and he can delete any number that he does not want.

Is the Special Numbers service available for switchboard?

Yes , the service is available for all switches in the Kingdom.

Can the customer program more than 10 numbers in the Special Numbers?

No, because the limit is only 10 numbers.

Can the client suspend (turning off) the Special Numbers service during the month?

No, the client cannot suspend the service for any period of time.

What happens f the client couldn't activate the Special Numbers feature?

Contact Customer Service Centre 900 to file a complaint for the problem.

If the client canceled the service in the middle of the month, how much is the fee due on the client in the bill?

The fee due on the client is 5 Riyals.

What is the Do Not Disturb service?

It is a service that allows the client to control receiving incoming calls through programming the Do Not Disturb feature on his device at any time and returning the incoming reception after cancelling the programming by the client.

How to get Do Not Disturb service?

The service is provided at all sales outlets Customer Service offices, Customer Care Centre (900), and Business sales centres.

What are the subscription fees for the Do Not Disturb service?

Monthly subscription: 5 Saudi Riyals

How is the Do Not Disturb service activated?

To activate the service *26# and to cancel the service # 26 #  Note:The direction of programming is from left to right.

What is the message heard by the caller if the Do Not Disturb service is enabled?

The caller will hear the following voice message : ( Dear Caller, The Do Not Disturb service is activated on the number you called, we hope you call late, thank you).

When activating Do Not Disturb service , will the client receive calls from ( Phone, mobile, domestic, international)?

No, because the service blocks all calls.

The most important advantages of the Do Not Disturb service?

  • Allows the client to control programming of the service at any time by using his phone.
  • grants the client privacy as he can prevent receiving any phone call at the time he wishes.
  • Allows the client to block incoming calls , whether from a landline, a mobile phone or an international line.
  • Te service is convenient and easy to use.

Is the Do Not Disturb service available for switchboards?

Yes, it is available for all switchboards.

What is the Mobile Key service? Is it mobile phone access?

The key allows you, from your landline) to call any mobile or another operator at a fixed price of 150 Riyals per month or 119 Riyals per month and a 12 month contract.

Is there a limited number of minutes to contact through the Mobile Key or is the service open?

The service is subject to the fair usage policy of 700 minutes per month.

Is there a penalty when you cancel the mobile key service?

Yes , the key policy fines the client 119 Saudi Riyals upon cancellation.

What is the international key service? Is the International Access?

The International key lets you speak from your landline without the International Access.

What is the c between the international key and the International Access?

With the International key you can charge it with specific balances; 10, 20 and 50 Riyals, while in the International Access you do not control the balance.

How do I call an international number with the international key without International Access? And how do I benefit from my balance?

By calling 1414 and following the voice instructions.

If I charged the key with a balance of 10 Riyals or 100 Riyals, must I use it only once?

Each amount you charge to your phone has a validity period, the 10 and 20 Riyals have 30 days of validity, while the 50 Riyals has 60 days of validity and the 100 Riyals balance has a validity period of 120 days.

How to charge my phone to be able to make international calls?

By calling 900 Or through sales offices or through International Key on the company's website.

Is the cost per minute in the international key service less expensive than it is in the International Access?

Calling via International Key i s less expensive than public phones and Marhaba cards, where the second costs less than One Halala

Can I cancel the service? Do I have to call 900?

The service is considered cancelled when the validity period of charging ends or when you do not charge balance, and it does not require calling 900.

What are the advantages of the Upload Key?

If you're a fan of games available on the Internet, this key is specially designed for you , this additional feature increases the speed of uploading data based on the fiber bundle , which you subscribed to in order to improve your experience in the game and have fun(See the link below). Benefit from the advantages of electronic games on the internet today !Upload Key

How do I get the Upload Key?

Call 907 or subscribe to the service through STC website: Upload Key The Upload Key is added in return for a low value of 49 Saudi Riyals per month added to the monthly bill for your convenience. *Note: The service needs a fibre optic connection.

How do I get fibre optic connection?

You can check out the availability of network in your neighbourhood through the website of STC: coverage maps and sites You can also call 900 for help.

What is the phone telegraph service?

It is a service for sending a written telegraph from a client to another client or a government agency or a VIP , whether domestic or international in both Arabic and English , where the telegraph messages are considered an official document with legal significance.

What are the advantages of telegraph?

Express telegraph will be delivered within 6 hours. Normal telegraph inside the kingdom or to any Arab country, will be delivered within 24 hours. Humanitarian telegraph is considered as an express one.

How to get telegraph?

Call telegraph centre from your landline or mobile on 969 or send a fax to the telegraph centre on 969, or through the My Services page or write an e-mail to telegraph centre on this address: ln@stc.com.sa

What are the prices of telegraph?

Express telegraphs delivered in less than 6 hours, and cost one Riyal per word.Normal telegraph inside the kingdom delivered within 24 hours, and cost 0.50 Riyal per word.Normal telegraph to Arab States received during within 24 hours, and cost 0.60 Riyal per word.Normal telegraph to the rest of the world received within 24 are calculated based on the pricing of each State.Humanitarian telegraphs are considered Express telegraphs, and are fee of charge.

What are the exceptions to the telegraph service?

Sending telegraphs is not available for prepaid numbers or numbers of other operators. Official telegraphs are only sent by the owner of the phone himself. No calls are received and no telegraphs would be sent from SAWA Service.

What is the inquiries directory service 905 ?

It is a service available to all clients and is available around the clock to inquire about personal, residential , commercial and international numbers.

What is the cost of calling the inquiries directory 905?

For landline clients 1 Riyal per call. For mobile clients, the fee of regular calls applies, with a minimum of One Riyal. For clients of other operators, applies the fee of a regular call with a minimum of One Riyal.

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