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A website says there is a spyware on the computer, is it true?

Please don't believe everything that pops up in your web browser. Those "spyware detected" and similar messages that appear on specific web pages on top of the actual content are ads. Even worse, some of those ads actually install spyware when you click on them, if you have not taken appropriate steps to protect your computer. Unfortunately many websites pay the bills by accepting this sort of completely unethical advertising.

Are you a FTTH subscriber and facing No Dial Tone Issues?

"1- Phone cable may be in the wrong modem port / wall outlet.
You should use the Correct Ports / Line Card (Tel1 / Tel 2).
2- Check your modem if it supports FTTH or not, and you should replace it if not supported by the service.
3. Check if you are using an FTTH modem as ADSL modem, i.e once you remove the power you can still receive the dial tone.
4. Check correct Modem type and verify connection.
After ensuring all these steps, please call 900 for further support."

CPE DSL (Second Light) status will be Green and Internet status (Third Light) will be red

Billing Issue / Port Deactivated
  • 1. You should Verify your billing status weather bill is paid or not.
  • 2. If paid then restart the modem and check the line status

After ensuring all these steps, please call 900 for further support

CPE DSL (Second Light) status will be Red

Modem Issue:
  • 1. Your modem should be switched on.
  • 2. Change the line card connectivity from port 1 to port 2 or vise versa
After ensuring all these steps, please call 900 for further support

Customer is facing a No Dial Tone issues due to internal wiring problem?

"1. Please connect your phone directly to the modem to make sure that there are no technical problems related to the internal wiring of the customer.
2. If there is a problem with the internal wiring, you should connect your phone directly to the modem to isolate the internal wiring and check the services directly. If there is no connection, the problem is then in the internal wiring.
You can also try one of the home Wi-Fi solutions, or replace your own internal wiring with the help of specialist technicians."

Do you have a problem with Modem and it does not connect to the Internet?

"If the CPE DSL Wireless network distribution LED (second light) is Red, then it is a Modem Issue:
1. You must restart the modem.
2. Change the line card connection from port 1 to port 2 or vise versa."

Do you have no dial tone issues?

"CPE DSL Wireless network distribution LED (second light) will be green, and the Internet LED (the third light) will be red.
A billing issue or a connection failure may be the problem, and it can be solved as follows:
1. You should Verify your billing status weather your bill is paid or not.
2. If paid, restart the modem and check the line status."

Do you suffer a poor connection when moving inside your home?

"Wireless phones, devices using 2.4 GHz frequencies, house insulations or large areas can cause a poor connection. Try one of the home Wi-Fi solutions to enhance your home network.
http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/wifisolution"

Do you suffer from a lack of Internet connection at all?

"1- The default wireless channel you use is Channel 6. Log on to your wireless router and try different channels through your wireless network settings.
2- If you have a firewall or Internet security software on your computer, try temporarily disabling or uninstalling any Internet security or firewall software. Restart your computer and try to connect again.
3. If the LAN cable is defective, try changing it if possible."

Do you suffer from slow, intermitted or no internet connection?

"1- Make sure the modem is powered on and that your phone has a dial-tone.
2- Check the connection between the computer and the modem, and make sure there is at least one green LED turned on.
3- Make sure the ADSL or DSL LINK LED is on.
4- Make sure the PPP LED is on.
5- Resynchronize the connection by powering off the modem for at least 30 seconds, before turning it back on.
6- Make sure there are no viruses or spyware on your computer, and make sure you have anti-virus and anti-spyware software installed and updated on your computer. If you find viruses, you should seek the help of a specialist technician.
7- Restart the computer if possible.
8- Your browser may be the cause of the problem. Try a different browser.
9- Clear your browser's cache, restore your default settings, and stop add-ons or extensions (for example, Google Toolbar). If you're using a proxy server, try turning it off.
10- File sharing programs (such as BitTorrent or The Pirate Bay) can fully use Internet bandwidth, and leave little to other Web uses.
11- Internet gaming consoles (such as Sony PlayStation, Microsoft Xbox and Nintendo Wii) may use most or all of your Internet bandwidth.
12- Make sure that your computer is within an acceptable range of Wi-Fi coverage. 13- Usage by many users of the same network at the same time will affect the speed of your browsing.
14 - Old smart phone models may not have the required speed capability."

Does the Splitter affect Internet connectivity?

"Plug the phone directly into the Internet wall outlet. If the problem is solved, it means the splitter is the reason, thus ut needs to be replaced. "

FTTH Customers facing No Dial Issues due to wrong modem selection

You are using an FTTH modem as ADSL modem, i.e once you remove the power you can still receive the dial tone - Check correct Modem type and verify connections

After ensuring all these steps, please call 900 for further support

If a site shows a message stating I have a spyware on my computer, is it necessarily true?

"Please don't believe everything that pops up in your web browser. Messages like ""Spyware Detected!"" and other similar messages appearing on the top of web pages are just ads.
Even worse, some of those ads install spywares once you click them, if you do not have the appropriate measures to protect your computer."

If you are experiencing slow, intermitted or no internet connection you can do the following steps to possibly restore your service

  • 1 - Ensure the modem is powered on and dial-tone available on the phone .
  • 2 - Verify the connection between the computer and the modem. At least one of the green LED, should be burning.
  • 3 - Verify if the ADSL or DSL LNK LED is burning.
  • 4 - Verify if the PPP LED is burning.
  • 5 - Resynchronize the connection by turning the modem power off for at least 30 seconds, before turning the modem on.
  • 6 - Ensure no viruses are present on the computer nor Spyware and Make sure you have up-to-date antivirus and antispyware software installed on your computer. if you discover viruses take your computer to a qualified technician.
  • 7 - Reboot the computer if possible.
  • 8 - Your Browser might be causing this issue. Try a different browser.
  • 9 - clean your cache in your browser, Restore your browser to default settings and turn off add-ons or extensions (for example, Google Toolbar), If you're using a proxy server, try turning it off.
  • 10 - File sharing programs (such as Bit Torrent or The Pirate Bay) can use up your Internet bandwidth, with little leftover for other Internet usage.
  • 11 - Game systems (such as Sony PlayStation, Microsoft Xbox, Nintendo Wii) connected to the Internet may be using up most or all of your Internet bandwidth.
  • 12 - make sure that your computer is within acceptable range of WIFI coverage .
  • 13 - Multiple users using same connection in the same time will impact your browsing speed .
  • 14 - Old smart phone models may not have the required speed capability.

If you have NO Internet at all and are NOT connected wirelessly - CABLE CONNECTIVITY

  • A - Firewall or Internet Security Software on your Computer Try disabling or uninstalling any Internet Security and/or Firewall Software temporarrily. Reboot your Computer and Try the connection again,
  • B - Defective LAN Cable(s)If possible try switching LAN Cables.

If you have NO Internet at all and are connected wirelessly - WIRELESS CONNECTIVITY

Wireless Channel that you are using. The default is channel 6. Log into your wireless Router and try different channels in Wireless Settings.

Internet Connection Keeps Dropping

The LEDs flash on your modem and then suddenly all LEDs light up again.

If you use splitters, make sure that it is connected properly. If you still experience internet drop then call 900.

Is your Wi-Fi network name (SSID) not appearing?

"Connect your computer to the router if it is not connected.
How to do this from Windows:
1- Go to Control Panel > Network and Internet > Network and Sharing > Manage Wireless Networks.
2- If you find that the wireless network is listed, right-click it and select ""Properties"", then verify your correct choice. ""Connect even if the Service Set Identifier (SSID) is not visible"".
3 - If you can’t find that the wireless network listed, click ""Add"" and select ""Manually connect to a wireless network"" and type the information for the network you want to connect to.
4- Try one of the home Wi-Fi solutions to enhance your home network.
http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/wifisolution"

The Wireless Network's Name/SSID Disappeared

your SSID or Wi-Fi network name is no longer listed when you click to see available wireless networks. There are various reasons this might happen, and it's not an uncommon occurrence.

Force your computer to connect to the router even if it's not broadcasting. From Windows:
  • 1-go into Control Panel | Network and Internet | Network and Sharing | Manage Wireless Networks.
  • 2- If you see your wireless network listed, right-click on its icon and click Properties. Check the option "Connect even if the network is not broadcasting its name (SSID)."
  • 3 - If you don't see your wireless network listed, click "Add" then select "Manually connect to a wireless network" and put your wireless information in.
  • 4- try one of our home wifi solutions to boost the signal inside your house

When Moving to Another Room in the House, the Wi-Fi Signal Drops or Wi-Fi signal is intermittent

In your first floor or in living room, your wireless connection is fine. When you move into another floor or room and the signal becomes weak or nonexistent.

Cordless phones and any device using the 2.4GHz band could be the cause. try one of our home wifi solutions to boost the signal inside your house

Why does the web browser suddenly stop working?

"1. If your browser starts popping up ads on sites that never use pop-up ads like Google, or if it fails to access certain sites or submit completely different content, there is a high probability that your computer will have a spyware, which is extremely harmful and violates your privacy.
2. Don't accept dialog boxes that appear to ask whether you want to trust software from a company you have never heard of, or a similar message.
3. Spyware can also sometimes be installed passively, especially if you do not use Windows updates to install all Microsoft fixes for your operating system."

Why games can't be played on web pages?

if you find that games on the web do not work for you at all -- for instance, if you see only a red X in the upper left corner of the area where the game should appear -- you probably do not have the Macromedia Flash player correctly installed.

Why games couldn't be played on web pages?

If you find that games couldn't be played on web pages at all - for example if you see a red X in the top-right corner of the screen where the game should appear - it may be because you probably do not have the Micromedia Flash player or it's not installed correctly.

Why is the web browser broken?

If your browser starts popping up ads on sites that never use popup ads themselves, such as Google, fails to reach some sites altogether or sends you to completely different content, there is a good chance your computer is infected by spyware and/or adware. These programs are harmful, invasive of your privacy, and generally awful.

Don't accept dialog boxes that ask whether you want to trust software from a company you have never heard of, or a similar message. Spyware can also sometimes be installed automatically, especially if you have not used Windows Update to install all Microsoft fixes for your operating system.

customer Facing No Dial Tone Issues due to Internal Phone/Cable

Internal phone/cable issue 1. You should check line card connectivity or replace Phone Set /line card

After ensuring all these steps, please call 900 for further support

customer Facing No Dial Tone Issues due to Internal wiring issue

internal wiring issue - customer need to connect the phone directly to the modem to isolate the Internal wiring, verify the services directly if no noise or crosstalk the problem form the customer Internal wiring you can also subscribe to home wifi solution to replace your internal wiring by one of our expert technicants

After ensuring all these steps, please call 900 for further support

customer Facing No Dial Tone Issues due to Splitter issue

Splitter Issue - 1. Connect phone set directly without to the port in the wall if working that’s mean the splitter as faults and need to be replaced
After ensuring all these steps, please call 900 for further support

What FTTH fibre optic technology?

FTTH is short for Fibre to the home. Up until recently, high speed fibre optic cables were only used in connecting telephone Exchanges, phone booths and mobile phone towers, while homes were connected by normal copper phone cables. But now, we are extending fibre optic cables to each home individually, so that you can communicate with the world at the speed of light.

How does the FTTH technology work?

The FTTH technology transfers data in the form of light signals transmitted through cables made from fine glass fibres, making the information actually travel at the speed of light and in unprecedented quality that is not affected by external factors or electromagnetic interferences.

Is fibre optic technology available in all the neighbourhoods? And how can I be sure of its availability in my neighbourhood?

STC carries out the process of extending fibre optic cables in different neighbourhoods of the cities of the kingdom, and works on extending the technology to new homes. To make sure that the technology is provided in your neighbourhood, visit our website and go to the fibre optic map FTTH http://www.stc.com.sa/wps/wcm/connect/arabic/individual/static/storelocatorftth.

Is the internet speed through FTTH affected by climatic factors?

Internet speed is not affected, as one of the kay advantages of the fibre optic technology compared to normal cables is being unaffected by harsh climatic factors such as: intense heat and humidity.

Would the Internet speed be affected when browsing through Wi-Fi network at home?

The speed of browsing the internet through Wi-Fi depends on multiple factors, including the structure of the building of the house and its insulators and the place of the modem, and the distance between the computer or the mobile phone and the Wi-Fi network.But there are solutions and additional devices that can be installed in order to strengthen and improve the Wi - Fi network for your home. You can know them through the following lil: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/wifisolution

What is the Internet speeds available and provided via fibre optic technology FTTH?  

The Internet speeds available depends on your needs and your usage and is up to 200 Mbps, you can also choose between several speeds and bundles from 2 Mbps and up to 200 Mbps.

Is the FTTH fibre optic technology better than any current technology; DSL, 3G, and 4G?

Absolutely, the FTTH fibre optic technology is better if you need high speed and consistency in the level of service, allowing you and your family to use the Internet at the same time and at high speeds and enjoy all your phone services, Internet and TV from a single source.

I have a regular landline with Internet, and I am satisfied with the current speed and service, will I be required to convert to fibre optic fibres FTTH?

We recommend that you convert to fibre optic technology FTTH for its quality and because it is a futuristic technology that ensures the provision of services and high speeds, noting that all clients will be shifted to the new fibre optic technology over the upcoming years.

Does the installation of fibre optic technology FTTH require the provision any requirements by the client?

es, the installation of service requires the study and survey of the client's location from the outside wall and until the closest point possible for installation inside the house, which requires:

  • 1. The client's readiness to be present or delegate someone to make decisions for a period of two or three hours.
  • 2. Move some furniture if necessary.
  • 3. Get prior connect of building owner if the client was a tenant, to agree to extensions in order to avoid its removal in the future, which deprives the client from enjoying the service.
  • 4. Providing linking the phone exchange with the communication modem with a specialised institutions in this field by the client.

Do I need a special extension of fibre optic technology inside my house?

Yes, technicians of fibre optic technology will extend the fibre optic technology cable with the existing electricity or landline cable pipes. If this was not possible they will extend it externally in the exterior corridors and they are installed carefully. If anything more is necessary, technicians will tell you the steps they were going to tale to take your convent before doing anything.

Is there a difference between the cost of requesting a fibre optic line and that of a normal line?

There is no additional cost, as the services and bundles for FTTH fibre optic line have the same prices of normal lines.

I have a phone line with Internet do I need to request a new line with fibre optic technology FTTH?

You do not need to request a new line, all services will be provided to your current line and with the same number and according to the speed you want. If you want an additional landline, you can introduce it on the same line of fibre optics.

How long does it take to install and activate the fibre optic network in my house by the telecommunications technician After connecting and upon the arrival of the technician at your home?

The process of extension to your home takes approximately 3 hours from the time of arrival of the telecommunications technician at your home.

How much time is required to extend the fibre optic network to my house in the neighbourhood in case the communications company began extension work in my neighbourhood?

The extension of the network to the homes in the targeted residential neighbourhood is almost six months from the beginning of work in the neighbourhood.

Can I get a new landline and Internet with FTTH?

Yes.You can request the service by calling 900 or visiting our website, and in case the service is available in you neighbourhood. To make sure that the technology is provided in your neighbourhood, visit our website and go to the fibre optic map FTTH http://www.stc.com.sa/wps/wcm/connect/arabic/individual/static/storelocatorftth.

Do I need to change the current Internet modem (DSL) if I requested FTTH service?

FTTH fibre optic technology uses a different modem than DSL, and you will get a new modem for free when you switch to this technology.

How can I get a user name and password for broadband?

Through MySTC application or My services website.

There is ADSL signal and Internet signal, but no surfing?

If there ADSL signal and Internet signal, but no surfing, make sure you have followed the following steps respectively:

  • 1. Ensure that there is proper connection between the computer and the modem device, through:
    * If the connection was through network cable, you should ensure that the network cable is properly connected at both ends and that the LAN is enabled. * If the connect was through a wireless network, check if the network's username has been changed lately, or if there is a X sign on the network's name. If so , you must delete the name of the network and search and connect to it again.
  • 2. Ensure that there is no proxy, through choosing the Tools menu of the web browser, and then choose communication, including the LAN Settings and then make sure Proxy is not selected.
  • 3. Clear the temporary Internet files from the device, through selecting the Tools menu of the web browser and then choose Delete to delete the temporary browsing files.
  • 4. Check the firewall settings , and ensure that it is updated up to the moment.
  • 5. Ensure security software settings for viruses, and make sure that it is updated up to the moment.
  • 6. Check the modem settings.

No DSL signal or signal is inconsistent?

Make sure you have followed these steps:

  • 1. Ensure that the phone cord is plugged into the modem
  • 2. Ensure that the filter / splitter is plugged properly as follows: * Ensure that the main telephone cord is plugged into the filter / splitter in the Line Port. * Ensure that the modem cord is plugged into the Modem port or DSL port or the picture of a computer, depending on the type of filter / splitter * Ensure that the phone cord is plugged into the Phone port or a picture of a phone depending on the type of filter / splitter. * Ensure the integrity of the filter, through the telephone line connection to the modem without the filter to test if it works properly or not. If it works properly, then the splitter needs replacement.
  • 3. Take power cycle steps, as follows: A) turn off the modem. B) separating the phone cord from the wall and from the modem and the network cable and adapter. C) re - plug and turn on the modem after five minutes and make sure there is a signal. If the previous steps did not work, you can communicate with technical support staff through the social networks; Facebook or Twitter, or calling the technical support centre.

Why does the Wi-home solutions service offer?

Get the best coverage of Wi-Fi signal in all parts of the home and the best of advanced technical solutions

How do I get home Wi-Fi service solutions?

By calling 900 To find out more details about these solutions, please visit the following link: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/wifisolution

How can I find out the appropriate device among the the Wi-Fi solutions service devices?

The specialised technicians do a free scan and choose the best device for the client with agent guarantee for a year in addition to the installation and installation guarantee for one month and also internal wiring of the customer 's home , and even the modem.

Can you move your Wi-Fi service solutions device to another location?

Yes, through the instructions that come with the device.

Do Tamayouz clients receive discount on the monthly subscription fee?

No, they do not get a discount on the monthly subscription fee with the exception of post paid 30 bundle.

What are the ways to pay for Wi-Fi solutions service device?

You can pay the full amount on the first bill or in instalments over 12 months.

What are the advantages of Unlimited Fiber Plus service?

  • 1- Unlimited internet with speeds of up to 200 Mbps
  • 2- 100 minutes free international calls.
  • 3- 100 minutes free calls to the mobile network (inside or outside the network).
  • 4. unlimited local calls to landline within the STC network.
  • 5. Free Upload key.
  • 6. discount calling rates after the end of the free minutes in MySTC.

how much is the initiation fee for fibre Unlimited Fiber Plus?

It is free of charge.

What is the value of the monthly subscription fee for the Unlimited Fiber Plus service?

400 Saudi Riyals

How much does the speed of downloading data reach in Unlimited Fiber Plus service?

Download speed up to 200 Mbps.

Does the modem comes with a guarantee with the Unlimited Fiber Plus bundle?

Yes

Can the client waive the Unlimited Fiber Plus service to another client without any fees?

Yes, clients are entitled to waive the service to another client without any fee after paying all the bills until the date of the waiver.

If the Fibre Plus service is stopped by the company for the purpose of maintenance or any emergency reason for more than 24 hours, will the client pay the full bill including the period of interruption?

In case of interruption in service for more than 24 hours and if STC was the cause of the interruption, the bundle fee is discounted for the period of interruption automatically and the discount is pointed out in the bill.

What are the advantages of Fibre unlimited service?

  • 1- Unlimited internet with speeds of up to 50 Mbps
  • 2-50 minutes free calls to the mobile network (inside or outside the network).
  • 3. unlimited local calls to landline within the STC network.
  • 4. discounted calling rates after the end of the free minutes.

What is the value of the monthly subscription fee for the Fibre unlimited service?

250 Saudi Riyals

how much is the initiation fee for Fibre Unlimited service?

It is free of charge

How much does the speed of downloading data reach in Fibre Unlimited service?

Download speed up to 50 Mbps.

What are the advantages of unlimited internet service?

  • 1- Speed up to 20 MB for fibre technology and the maximum speed supported by the client's line for DSL technology.
  • 2- Unlimited local calls to landline within the STC network.
  • 3. discounted calling rates after the end of the free minutes.

What is the value of the monthly subscription fee for the unlimited internet service?

200 Saudi Riyals

how much is the initiation fee for Unlimited Internet service?

It is free of charge

How much does the speed of downloading data reach in Unlimited internet service?

Download speed up to 25 MBps

What are the advantages of Basic Internet service?

  • 1- unlimited Internet speeds of up to 2 MBps
  • 2- 200 GB Internet valid for one month.
  • 3- competitive prices for domestic and local calls and the numbers that begin with 9200.

What is the value of the monthly subscription fee for the Basic internet service?

80 Saudi Riyals

How much is the initiation fee for Basic Internet service?

300 Saudi Riyals for DSL and 1000 Riyals for FTTH.

If the data available with the Basic Internet bundle is exhausted before the end of the month, can the client subscribe to another bundle?

Clients who exhausted their data can subscribe to additional bundle for 40 Riyals, and have 3 GB of Internet.

Is it possible for clients whose data is exhausted to subscribe to the additional bundle several times in one month?

Yes , you can register to the additional bundle several times through MySTC website.

How much does the speed of downloading data reach in Basic Internet service?

Download speed up to 2 MBps.

Can clients of new bundles register to JAWALNet bundles?

Yes, by sending the code 2000 to 900.

Do I get informed of the level of data consumption?

Yes, you receive a message when you reach 80% and 100% of the consumption limits for data.

For example, in the event that the client has a post paid 100 bundle, and then participated in JAWALNet additional bundle, will he get two internet bundles?

How can I check the remaining balance of the data?

You have several options:

  • 1. Through MySTC application
  • 2. through MySTC website
  • 3. Send a message with the code 2220 to 900

If the outgoing calls are blocked on my line, will the data be blocked too?

No, you'll be able to use the Internet data bundle normally.

In case of exhausting the data bundle for this month, Can I get additional data bundle for this month only?

In the event that the client has JAWALNet additional bundle, will he see information about both bundles on my services site or MySTC application?

Yes, he will see the remaining balance in both bundles. Either by sending a message with the code 2220 to 900 or through MySTC application.

What are the mobile Internet bundles for postpaid clients?

Send a text message from your mobile phone containing the word ""Net"" for details, or visit the bundles webpage on the website: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/postpaid/postpaidPackages/postpaidpackagescompare

What are the mobile Internet bundles for postpaid clients?

Send a text message from your mobile phone containing the word "Net" for details, or visit the bundles webpage on the website: http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/postpaid/postpaidPackages/postpaidpackagescompare

How can I activate QUICKnet bundles using QUICKnet recharge cards?

You can use the available charging and activation channels to activate the bundle directly to your prepaid SIM, or enter * 155 * Charging card number * ID Number # Then press Call.

How can I change QUICKnet billed bundle?

You can use 'my services" site https://my.stc.com.sa to change your billed bundle to another bundle at any time.

How can I renew a prepaid QUICKnet bundle?

You can re-subscribe to any QUICKnet bundle using MySTC Application or "my services" site https://my.stc.com.sa to renew the bundle. Where you can add a financial balance with a Sawa card or credit card to the SIM, and then activate the QUICKnet bundle . Or you can use QUICKnet cards for recharging or credit card to activate the bundle directly .

How do I know the amount of remaining data in my bundle?

Through MySTC Application and "my services" site https://my.stc.com.sa Or by sending a text message from the SIM containing the number " 2220" to 900.

How do I know the time my post-paid SIM bill is issued?

You can use MySTC application or "my services" site https://my.stc.com.sa to inquire about your package, you can also receive a SMS after choosing a primary contact number for the SIM card.

How do I pay the bill for the SIM card?  

You can pay the data slice bill using a credit card through MySTC application and "my services" site https://my.stc.com.sa You can also pay the bill through your bank account using "payment" service .

How is the amount of the penalty calculated in case I want to end the contractual obligation of My-Fi or router?

In case you want to end the contractual obligation to one of QUICKnet's devices, a punitive fee is imposed on the remaining term of the contract, and you can know it by multiplying the number of remaining months of the contract by 30 Riyals.

Is it possible to recharge SIM card with a SAWA card or QUICKnet Internet recharge cards?

Yes, you can add credit to the SIM using SAWA cards or QUICKnet recharge cards chp to activate the bundle directly . Knowing that SAWA cards and billed cards cannot be charged.

What is the direct sign in feature?

It is a feature that enables you to sign in to your account manage data segment connected to the network, whether on a Wi - Fi device or mobile phone, without the need to enter a user name and password, and without the need to provide financial balance.

What is the direct sign in feature?

It is a feature that enables you to sign in to your account manage data segment connected to the network, whether on a Wi - Fi device or mobile phone, without the need to enter a user name and password, and without the need to provide financial balance.  

What QUICKnet devices are available at STC?

QUICKnet 4G My-Fi portable device, QUICKnet 4G Router supports fourth generation and at speeds of up to 112 Mbps, with a 24 month warranty from the date of delivery.

What are the QUICKnet renewal bundles?

They are bundles to renew Internet service subscription for existing customers through electronic channels such as MySTC And without the need to visit the office. You can subscribe at any time in more than one renewal bundle at the same time.

What are the billed bundles for renewal of QUICKnet?

They are additional bundles without automatic renewal of subscription, only once when you need more data . You can activate more than one renewal bundle at the same time.

What are the internet bundles available on QUICKnet?

Prepaid Internet bundles paid once upon purchase, and billed bundles with monthly subscription. You can see QUICKnet page to learn about the latest Internet bundles and offers http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/onTheMove/

What are the shipping and activation channels available for the renewal of a QUICKnet bundle?

  • 1. "My Services" site https://my.stc.com.sa
  • 2. MySTC Application for Smart devices
  • 3. Internet recharge cards page on STC website
  • 4. Send * 155 * No. of recharge * ID Number # to 1500
  • 5. Enter * 155 * Recharge card number * ID Number # Then press Call

What is the billed QUICKnet bundles?

They are billed bundles with a monthly subscription and specific data balance that is automatically renewed. You can see QUICKnet page to learn about the latest Internet bundles and offers http://www.stc.com.sa/wps/wcm/connect/arabic/individual/internet/onTheMove/

Where can I buy QUICKnet recharge cards?

Visit one of our offices or authorised dealers to buy QUICKnet recharge card and activate the bundle through one of the charging and activation channels.

Where can I use direct sign in to manage my account?

Through MySTC Application and "my services" site https://my.stc.com.sa After the SIM card connects to the network, and without having to provide any financial balance.

After using up internet before the exhaustion end of the validity period in the SAWA 99 bundle, can I still use Twitter, Facebook and Blackberry applications until the end of the bundle's validity period?

"Yes, but only through the application. Please note that the links within the application will not be free of charge in this case. "

How can I inquire about the remaining amount of data or free minutes in the bundle after activating it?

"For these bundles (SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA) inquiry regarding remaining data is done through sending a message with the code 8888 to 900.
As for the bundles (SAWA 10 / SAWA 30 code 8222 / SAWA 59/ SAWA 99 Code 8444 / SAWA 119/ SAWA 199) inquiry regarding remaining data is done by calling *166*9#.   "

How do I make sure of the details of the offer I got?

"Through MySTC application "

How do you know the shortcuts for details of using SAWA?

"By a text message of 6060 to 900 "

How to check the balance of SAWA?

1. By pressing *166£ then Call
2. Send 166 to 900
3. Through MySTC application
4. Through ""My Services"" site https://my.stc.com.sa

If a SAWA bundle is activated by mistake, is it possible to cancel the activation directly before usage? Can you cancel the activation immediately before usage?

This is not possible

Is it possible to activate the same SAWA bundle more than once in the same day

Yes, with the observation that for the bundles (SAWA weekly 5 times / SAWA weekly seven times/ SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / SAWA 20 GB) you need to cancel the automatic renewal of the bundle first by sending 5559 to 900 and then re-subscribe.

Is it possible to make a video call within STC using the free minutes of SAWA bundles?

This is not possible.

Is the subscription to SAWA bundles renewed automatically?

"Yes, only for these bundles (SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA). "

What are the ways of charging SAWA?

"Several ways , namely:
1. (enter * 155 * number of charge card* ID number# then call)
2. Using the Bank 's website
3. By Credit Card
4. Through MySTC application
5. Though ""my services"" website
 "

When I activate SAWA 119 and SAWA 10 bundles and make a call to a number in the STC network, will the free minutes be deducted fromSAWA 119 and SAWA 10 bundles?

Deduction will be from the bundle that expires first.

When I activate the same package more than once are the validity periods added cumulatively?

"For these bundles SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA) each bundle will have its own validity period, giving preference in consumption to the bundle which expires first.

  As for the bundles (SAWA 10 / SAWA 30 code 8222 / SAWA 59/ SAWA 99 Code 8444 / SAWA 119/ SAWA 199) the validity periods of all current minutes and messages and Internet are extended to the furthest bundle expiration among the bindles you are subscribed to. "

When using up all internet data of any SAWA bundle that contains Internet, is the client alerted of exhausting the entire data available in such bundle?

Clients of these bundles are alerted (SAWA weekly 5 times / SAWA weekly 7 times / SAWA Monthly Basic / SAWA Monthly Net / SAWA monthly calls / SAWA Monthly Super / SAWA SMS / SAWA 200 MB / SAWA 500 MB / SAWA 250 MB / SAWA 1 GB / SAWA 5 GB / 20 GB SAWA).
There is no alert for these bundles (SAWA 10 / SAWA 30 code 8222 / SAWA 59/ SAWA 99 Code 8444 / SAWA 119/ SAWA 199).

Postpaid Advanced Plans were marketed as giving subscribers more benefits than previous postpaid plans, could you please specify such benefits?

As we care that our advanced postpaid plans would have more benefits than previous postpaid plans, we added new benefits never existed before in any of our plans.
Our postpaid subscribers will now be able to connect to the Internet with no interruption through a feature we call “Non-stop Internet”. This feature allows our subscribers to control their bills as never before.
Besides, we added unlimited minutes within STC network for all postpaid plans; a feature which would allow our subscribers to have more control over their monthly bills.
In short, the new advanced postpaid plans grant you more control through using mobile communication services. You may find more about the features of these new plans through the following FAQs and their answers.

What is “Non-stop Internet” feature?

When you consume your data package included with your postpaid plan, you Internet connection will not stop as before. With the “Non-stop Internet” feature, you will remain connected even after you consume you data package, yet your connection speed will be throttled. You will still be able to use many apps, browse many websites, and received/send emails. And of course, all this is without any additional charges and within the same fees you pay for your monthly package. This way, you will be able to control your bill more effectively.
This feature does not require any subscription, as it is an automatic add-on to your plan.

What are the benefits of the Postpaid 100 Advanced?

The Postpaid 100 Advanced gives you the following benefits:
  • 4 GB monthly data package (with Non-stop Internet feature) – with a limited time offer of double the package, so you would have 8 GB a month
  • 4 GB monthly data package on STCwifi – with a limited time offer of double the package, so you would have 8 GB on STCwifi a month
  • Unlimited calls within STC network
  • 1000 SMS within STC network
  • You can get a new mobile set (on installments based on cash price) without any commitment on postpaid plans

What are the benefits of the Postpaid 200 Advanced?

"New clients cannot subscribe in the old bundles. "

What are the benefits of the Postpaid 400+ Advanced?

The Postpaid +400 Advanced gives you the following benefits:
  • Unlimited Internet*
  • Unlimited Internet* on STCwifi
  • Unlimited calls within STC network
  • 3000 minutes within outside STC network
  • 3000 SMS within STC network
  • 3000 SMS outside STC network
  • You can get a new mobile set (on installments based on cash price) without any commitment on postpaid plans

*As per fair usage policy, 3 GB/day once consumed you will remain connected on 512 Kb/s speed.

What are the benefits of the Postpaid 800 Advanced?

The Postpaid 800 Advanced gives you the following benefits:
  • Unlimited Internet*
  • Unlimited Internet* on STCwifi
  • Unlimited calls within STC network
  • 5000 minutes within outside STC network
  • 5000 SMS within STC network
  • 5000 SMS outside STC network
  • 200 minutes international calls
  • 5 GB roaming data package
  • Free incoming calls while roaming
  • Distinguished number
  • Golden Tamayouz
  • Discounts on smart devices
- 2400 / 12 Months
- 3600 / 18 Months
*As per fair usage policy, 6 GB/day once consumed you will remain connected on 1 Mb/s speed.

I am on Postpaid 100 Plan، why have I been upgraded to Postpaid 100 Advanced Plan?

The Postpaid 100 Plan was giving you only 1 GB of data per month, and the new advanced plan gives you 4 GB of data per month (plus a limited time offer of double the package to get 8 GB per month) and the Non-stop Internet feature, all with the same old subscription fee: SR 100 per month.
Additionally, you will get unlimited calls within STC network

I am on Postpaid 200 Plan، why have I been upgraded to Postpaid 200 Advanced Plan?

The Postpaid 200 Plan was giving you only 4 GB of data per month, and the new advanced plan gives you 12 GB of data per month (plus a limited time offer of double the package to get 24 GB per month) and the Non-stop Internet feature, all with the same old subscription fee: SR 200 per month.

I am currently on Postpaid 400 Plan, do I have to migrate to Postpaid 400+ or not? What do I get from migrating to the new plan?

The Postpaid 400+ plan subscribers will get 3000 minutes of calls outside STC network. This benefit was not present in the Postpaid 400 plan. Subscribers will also get unlimited calls within STC network. So, migrating to Postpaid 400+ plan will definitely give you more calls and thus more benefits.

How do you offer an unlimited Internet connection while the subscription is limited to 3 GBs per day in the Postpaid 400+ Plan, and to 6 GBs per day in the Postpaid 800 Plan?

Dear subscriber, this unlimited Internet feature has been designed in line with the new instructions of the Telecommunication Authority regarding the Fair Usage Policy. Such instructions force us to throttle down the connection speed without limitation on consumed data.The connection speed is throttled down to 512 Kb/s once the subscriber consumes the 3 GBs/day quota for the Postpaid 400+ Plan, and to 1 Mb/s once the subscriber consumes the 6 GBs/day for the Postpaid 800 Plan. Each plan following such instruction is considered an unlimited Internet package as per the Telecommunication Authority.

How can I upgrade my current postpaid plan to another?

You can upgrade your postpaid plan through the following steps:
1)Send:
  • 4082 to 900 to subscribe to Postpaid 100 Plan
  • 4083 to 900 to subscribe to Postpaid 200 Plan
  • 4087 to 900 to subscribe to Postpaid 400+ Plan
  • 4099 to 900 to subscribe to Postpaid 800 Plan
2)Through MySTC app or through MySTC Website

What plan gives me the benefit of renewing my mobile set annually free of charge?

You can enjoy having a new mobile device each year by subscribing in the Postpaid 800 Plan.

Can I get new mobile devices on installment?

Yes. If you are a Postpaid 100, 200 or 400+ Plan subscriber, you can get any mobile device through installments with various payment schemes that suit your needs without any interests (installments based on cash price).

Can I still enjoy the free mobile device offer? What advanced postpaid plan comes with such offer?

Yes. You can get a free mobile device annually if you are a Postpaid 800 Plan subscriber

Can I still get multiple data packages after the modification of postpaid plans?

Yes. You can get thee data packages at max when subscribing to any postpaid plan.

Is the Postpaid 50 Plan still available?

Yes, it is still available and you can subscribe to it.

What plan grants me the benefit of the Tamayouz Program?

Subscription to Postpaid 800 Plan makes you automatically a member of the Golden Tamayouz Program.

Which postpaid plan gives me a free-of-charge roaming?

The Postpaid 800 Plan is the most suitable plan for you. It gives you 200 minutes of international calls and free incoming call while roaming. This is in addition to a 5 GB data package monthly

What is the Internet Wi-Fi service?

This service gives you the benefit of using a wide network of more than 10 thousand STC Wi-Fi spots distributed among several facilities, coffee shops and restaurants throughout the KSA.

What is Tamayouz Program?

"Tamayouz" is a special program made for distinguished subscribers. It opens to subscribers the door for wide range of exclusive, exquisite and unique services that cover their personal needs around the clock.

What is the best way to know my remaining balance in my current plan?

You can use “MySTC” app, send 0 to 900, or call 900 for help

How can I control my own account?

You can control your account through “MySTC” app or by calling 900, where you can recharge your balance, renew or change your current plan, review you plan details, pay bills, and knowing your data balance on your plan.

How can I pay my bills?

You can pay your bills through any ATM or contact points with your bank, by calling 900, or through MySTC app

What do I need to do before travelling?

The first step that you need to do is to make sure that you have the international roaming service available; to activate and to make sure that the service is available send 1400 to 900.

How can I make sure that the roaming service is available in the country I intend to travel to, and how can I know the roaming prices there?

Roaming services in any country you would like to visit and the operators' roaming prices are available on the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview or send the country name to 900; also you can call the customer service on 900 directly or use 00966114555555, and the Saudi communication company pays for the charges of this call.

What are the roaming bundles for calls available for postpaid customers?

1- Roaming bundle in UAE
2-roaming bundle in Bahrain
3- roaming bundle in Qatar
4-roaming bundle in Kuwait

What bundles for receiving calls during roaming are available for the postpaid customers?

1- A bundle for receiving calls during vacation.
2- A bundle for receiving calls for scholarship countries

How can I know the international roaming prices?

1- On the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview,
2- through MySTC application,
3- by sending the country name to 900.

What is the best way to access the internet while roaming?

You can use the Internet bundles from STC which are available in more than 50 countries worldwide; to know the available bundles please send 6300 or the word "roaming" to 900, or you can use the internet service through the cell phone via operators that offer this service, taking into consideration the consumption considering the fact that some of these operators charge high prices for internet roaming. As a suggestion you can, when internet usage is much needed, use the local WiFi networks if they are available in the country you are present in and pay the charge directly to the service provider in the same country; or you can subscribe to the internet bundles provided by STC.

Is the free 5 MB data during roaming just for the blackberry service or for roaming internet service as well?

The free 5 MB is only for the blackberry service and it is enough for chatting (blackberry (BB) messenger).

Is the free 5 MB data enough for blackberry clients during roaming?

It depends on your consumption; in some cases if the consumption is high the 5 Mb is exceeded. We recommend subscribing to the international internet roaming bundles by STC.

Is 10 MB as data enough for the iphone during roaming?

It depends on your consumption; in some cases if the consumption is high the 10 MB is exceeded. We recommend subscribing to the international internet roaming bundles by STC.

What is the best way to minimize internet consumption for those using smart phones outside Saudi Arabia?

Subscribing to one of the international roaming internet bundles provided by STC.

Will I be charged for using the Internet on a network that is not included in the Internet offer, in case I'm subscribed to a roaming Internet bundle?

Yes, you will be charged the main price according to the price of the network and the country. Therefore, we recommend setting the device on manual to select preferred network to avoid such cases. You can learn about the preferred network in a country by sending 6350 to 900 or via the website of the Saudi communication company or the MySTC application.

If while using the Internet I subscribed to a roaming Internet bundle, can I continue browsing the Internet for free?

If you subscribed to the bundle make sure you sever the Internet connection completely and start a new connection as the deduction will commence when a new Internet connection is made after properly subscribing to the bundle.

Do the roaming Internet bundles for postpaid customers include a blackberry chatting service?

Yes, but you have to make sure that you are subscribed to the main blackberry service.

In the "comfortable sim" service during roaming, do all the numbers work or just the main one?

There has to be a roaming service for the main number, and while roaming calls and messages can be received on all numbers but you cannot make a call except through the main number. Other numbers can be activated during roaming in the same way when you are on the Saudi communcation network and according to the support of the main operator of the activation code, knowing that the value of using roaming for all numbers will be billed on the main number.

How can I make a call during roaming?

Remember that you have to add the code of the country that you want to contact even if you are calling directly from the address list. For example, to call a cell phone in Saudi Arabia from any other country, you have to call 009665XX XX XXXX, and if you want to call a local number in the country that you are currently visiting, normally the operator comapny in the host country connects the phone call directly.

How is the bill for making and receiving calls sent to me?

When you use your cell phone while roaming, the operator company will keep a record of your calls (to settle with the Saudi communcation company), and then they send these records to the Saudi communication company which in turn adds the charges of these calls to your bill, and all charges will appear in Saudi Riyal where the Saudi communcation company automatically converts the foreign charges for you, knowing that the process of your files coming from the operator can take days.

Are the points for Qitaf program calculated during roaming?

Yes.

Is the discount for the friends and family bundle applied during roaming?

The discount for the friends and family bundle is not applied during roaming and the operator in the country you are visiting will charge all calls according to their fare published on the company website.

Are the open mobile Internet bundles and the tv bundles offers active during roaming?

The open mobile internet bundle and the tv bundles offers are not active during roaming. These bundles are only applied inside the Saudi communication network, and during roaming they are priced by the operator at the country of visit using GPRS roaming according to the pricing of the operator mentioned on the company website.

Is the credit limit applied during international roaming?

Details of the roamer's phone calls coming from the international operator can be delayed, which means that the credit limit can be exceeded during roaming because of that delay. You can raise the credit limit temporarily by calling the cutomer care center on 900 or the international line on 00966114555555.

In multiple sim service, during roaming, do all the sims work or just the main one?

All the multiple sims work while making phone calls, but receiving calls is only through the main sim. You can activate the other sims during roaming in the same way when you are on the Saudi communication network.

Are the Quick Net bundle and the tv bundles offers active during roaming?

Quick net bundle and tv bundles offers are not active during roaming. These bundles are only applied in the Saudi communication network, and while roaming they are priced by the operator in the country which you are visiting using GPRS roaming according to the operator's pricing mentioned on the company website. You can subscribe to the Internet roaming bundles by STC and benefit from large discounts.

How can I acquire the secondary pin number when I enter the wrong one?

You can acquire the pin number, called (PUK1), on Khadamaty website or using MySTC application.

Am I charged any charges when switching between operators during international roaming?

No money is charged when switching between operators.

Am I charged when I call the customer service center on 900 or 00966114555555 from the postpaid cell phone during international roaming?

The client is not charged any money when calling 900 or 00966114555555.

Do you deduct from the prepaid (SAWA) credit for calling the customer service center on 900 or 00966114555555 during international roaming?

The client is not charged any money when calling 900 or 00966114555555.

Am I charged for diverting calls during international roaming?

The client who diverted their number to incoming roaming calls will be charged.

When two roaming clients in the same country call one another, is it charged as a local phone call in that country or is it charged as one to Saudi Arabia?

It will be charged as a call to Saudi Arabia for the client who made the call; as for the agent who received the call, he will be charged call receiving charges on the network of the operator of that country. To know more about prices please vist the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview

What is the best way to make internal phone calls in the same country during roaming?

You can make calls using your cell phone without needing to enter the country key, and the cost of the call is as that of making a local phone call according to the country and operator whose network is being used for the phone call. To know more about prices please visit the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview or send the country name to 900 or use MySTC application.

Are there any networks who charge for the calls even if the other side does not answer?

Yes, there are some networks that charge the value of using their network by the minute even if the other side does not answer; for example, networks in the US do so.
There are suggestions to save during roaming by sending SMSs instead of making calls, and the cost for receiving SMSs when you are abroad is free. Also, receiving calls during roaming is often cheaper than making them.

How can I subscribe to any of the call receiving bundles during roaming for the postpaid clients?

For call receiving bundles for vacations send 6328 to 900 or call 900. For call receiving bundles for scholarship countries send 4141 to 900 or call 900, taking into consideration that you have to make sure of the support of the country you intend to visit and of the time at which the service is available.

How can I unsubscribe from any of the call receiving bundles during roaming for postpaid customers?

For call receiving bundles for vacations send 6329 to 900 or call 900. For call receiving bundles for scholarship countries send 4149 to 900 or call 900.

How can I know the time at which the call receiving bundles service for vacations would be available to postpaid clients?

Clients can check the schedules available on the roaming page on the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview to know the included countries and the time of availability of the service.

How can I know the time at which the call receiving bundles service for scholarship counries would be available to postpaid clients?

Clients can check the schedules available on the roaming page on the company main website http://www.stc.com.sa/wps/wcm/connect/arabic/individual/mobile/international/overview to know the included countries and the time of availability of the service.

What are the available roaming Internet bundles for postpaid customers?

Daily, weekly, and monthly.

How can I subscribe to any of the roaming Internet bundles for postpaid customers?

For daily bundle send 2220 to 900. For weekly bundle 2220 to 900. For monthly bundle send 2220 to 900.

How can I enquire about using any of the roaming Internet bundles for postpaid clients?

For daily bundle send 2220 to 900. For weekly bundle 2220 to 900. For monthly bundle send 2220 to 900.

How can I know the list of countries and operators of roaming Internet bundles for postpaid customers?

By sending 6350 to 900 or by sending the country name to 900.

If I lose my cell phone while travelling, how can I get an alternative sim?

You can get alternative sims by one of the following ways: calling 00966114555555 knowing that the call is for free if you call from an STC number or communicating with the customer service center for international roaming clients via ics@stc.com.sa with attaching a passport or ID copy and showing the request for an alternative sim and a clear address and a phone or cell phone number in the country you are available in.

How can I subscribe to any of the roaming bundles for calls and messages for postpaid clients?

For UAE roaming bundles, valid for a week, send 6444 to 900 (value of the bundle is 400 Riyals). For UAE roaming bundle, valid for 3 days, send 6445 to 900 (value of the bundle is 200 Riyals). For Bahrain roaming bundle, valid for a week, send 6443 to 900 (value of the bundle is 400 Riyals). For Qatar roaming bundle, valid for a week, send 6442 to 900 (value of the bundle is 400 Riyals). For Kuwait roaming bundle, valid for a week, send 6441 to 900 (value of the bundle is 400 Riyals).

Can I subscribe to more than one bundle throughout the month?

Yes, you can subscribe to more than one bundle throughout the month and you can subscribe to the same bundle more than once during the same month.

How to pay the bill?

"You may pay the bill in several ways:
1. pay bills using bank cards on the SPAN network within the customer services offices
Pay bills via the self - service devices for communications STC Kiosk , by using bank cards on the SPAN network.
2. pay bills using credit cards Visa & MasterCard & American Express Through my services site.
3. pay bills through banks and through the ""repayment of payments"" or through various electronic banking channels; ATM, telephone banking, Internet, in addition to the payment within bank branches in cash or bank check. Some banks also provide the service of payment through cash deposit or SMS to postpaid number of STC in bank systems. "

How do I subscribe to Home Phone Plus?

Call 900 Through MySTC application Or through the My Services MySTC website https://my.stc.com.sa

Where can Home Phone Plus bundle operate?

In all the neighbourhoods serviced by landline network.

Can I upgrade Home Phone Plus bundle to another bundle?

The client can transfer from Home Phone Plus bundle to all other bundles except Home Phone 30.

Can I change Home Plus bundle to another less bundle?

Yes, you can change Home Plus bundle to Home Phone, provided you complete the full period of the contract (12 months)

What are the Keys available for subscription within the Home Phone Plus bundle?

Mobile key.

Can I reduce the Home Phone Plus bundle to Home Phone 30 ?

No, you cannot. Upgrading is to a higher bundle.

What is the card phone service?

It is a landline service wit the feature of incoming reception, while the outgoing is limited to the free service numbers (800), emergency numbers and 900. You can also make domestic or international calls only through the pre paid Marhaba cards.

What are the advantages of a phone card?

It is an easy and convenient way for people with limited budget to better control their expenses through the use of prepaid cards.For people who share a house, a phone card service represents a simple solution enabling them to share means of communication; the landline.
Phone card service saves clients the trouble of going outside to make their calls; a landline without the trouble of paying bills.

What are the exceptions of phone card service?

You can not get a special number. You cannot subscribe to discount services such as Friends and Family or internet discount. You cannot participate in all vertical services except Caller ID and Waiting services. You cannot connect to the internet.  

How do I subscribe to mobile Internet bundles for post paid clients?

Send a text message to 900 from your mobile phone containing the word "net" to see bundles details.

What is the invision service?

Invision is the interactive TV service from STC that brings you a whole new experience in home entertainment. Invision offers complete control of watching what you want, any time you desire. It also provides a large selection of on demand movies and TV shows, ranging from the latest Hollywood blockbuster to great classics. Finally, you can rest assured knowing that you have full parental control of content aired on TV or through the on demand library. Invision will change the way you watch TV.

What are the service features?

Invision brings unique advanced features to your TV:
  1. 1)Variety of best TV packages tailor-tailed to suit your whole family.
  2. 2)Video on Demand (VOD) that gives you access to a rich library of the best and latest movies, TV shows and much more.
  3. 3)An advanced user interface that enables you to view the TV guide.
  4. 4)You can record all live shows and watch any time later.
  5. 5)You can Pause & Rewind your live TV programs.
  6. 6)With Catch-Up TV you can retrieve TV shows for up to seven days.
  7. 7)Control user access for each family member with the advanced parental control

Where is the service available?

Invision is available in KSA districts:
-For all customers whose residents are covered with fiber optic network (FTTH)

Why would I prefer Invision to the regular satellite broadcast?

Invision is an advanced digital TV that is transmitted using STC's state of the art fiber network. It provides unique features which are not available via the regular satellite broadcast. These features include Video on Demand as well as pause and retrieve programs. STC network enables the viewer a dual-communication stream with the source.

What are the Invision packages offered by STC?

Invision offers you different packages: Basic in addition to multitude of optional premium
ad-on packages (Variety, Abu Dhabi Sports packages, OSN packages, Al Majd). For more , visit the invision website

What are the service prices?

STC launched Invision key that can be added to its Internet bundles (namely Unlimited Internet, Unlimited Fiber and Unlimited Fiber Plus) for SAR 25 per month. Subscriber will get: free STB, free installation and free basic TV package

Can I choose the channels inside the bundles?

The bundles were selected to meet your needs and desire and you can choose which channels you want to watch only through the favourite channels feature.

Will my internet browsing speed be effected when Invision is activated?

For FTTH subscribers: No. Invision will not affect your Internet speed; you can still enjoy high-speed Internet while watching your favorite satellite channels.

What is the My Invision service APP?

My Invision is a companion application available on smart phones, tablets and personal computers that allows Invision customers to watch most of their content with no extra charges. Viewable content includes Video on Demand library & live channels streaming.

How to subscribe for the My Invision service?

You need to be an Invision subscriber, then you can login using your Invision STB username and password. If you face a problem, please call 900 and request they double check My Invision service is provisioned for your line.

What can I watch through My invision service?

My Invision service allows subscribers to the invision service to watch most invision content from anywhere inside Saudi Arabia over the Internet using their personal supported devices (smart phone, tablet or personal computer), and because of the publication rights granted from the issuer, some content may not be available on My invision despite being available through digital receiver.
To use my invision:
  • Client must be subscribed to invision service.
  • Client creates My invision account ( for free).
  • The client downloads My invision, which is compatible with his device, is computer and evidenced (supported devices may vary according to the copy of the operating system or browser).
  • Client signs in and connects the device to his account.

Will my normal Invision service be effected when My Invision is activated?

Your normal Invision service will not be affected by your subscription to My Invision service

How much do the packages cost?

Invision Basic: free The following premium Add-on packages are priced as follows:
  1. -Variety Package: SR 85 per month
  2. -Al Majd: SR 50 per month
  3. OSN packages: Invision offers a choice of one of OSN amazing packages:
  4. -Entertainment Get Started priced for SAR 79
  5. -Ultimate Entertainment priced for SAR 50
  6. -Movies priced for SAR 70
  7. -Ultimate Movies priced for SAR 50
  8. -Ultimate Sports priced for SAR 80
  9. Abu Dhabi Sports packages:
  10. -Sports Extra: SR 109 per month
  11. -Abu Dhabi Sports Extra: SR 69 per month
  12. -Abu Dhabi Sports: SR 39 per month

How much videos on demand cost?

InCinema VIP and InAflam: titles are priced according to its release date and quality, and the price beside each title is the rental price for 48 hours.
STARZ Play: SR 30 per month that allows you to watch all STARZ Play content for 1 month. Subscribers will also get one free month when they subscribe to this package for the first time.
You can also subscribe to Shashati package for SR 25 monthly which is a 1000+ hours library of movies, series and kids titles.

Can I add certain channels into the packages?

The packages have been selected to suit your needs.  You will have to subscribe to a package that has the channel you want and it not possible to add a specific channel alone.

Do I need a separate subscription for each TV set?

Every Invision STB is connected to a separate landline and internet bundle

Is service subscription limited to a certain period?

No, you can cancel anytime

What are the terms and conditions to subscribe to Variety Package?

Subscribers can choose between Variety monthly without commitment, or Variety package offer with one year contract.
If a subscriber wants to benefit from the offer:
- Package subscription is 12 months as of activation date.
- Special Offer: Subscribe for 1 year and get Variety Package free for the first three months.
- Package goes for SR 85 per month starting fourth month after the special offer expires.
- In case of service cancellation before the one-year contract expires, SR 175 cancellation fees would be incurred.
- Moving from the Variety monthly to Variety offer is possible without fees.
- Moving from Variety offer to Variety monthly in the first year will incur SAR 175 fee.

What is InCinema VIP and inAflam?

InCinema VIP contains the latest cinema releases from Western and Arabic studios, InAflam has the best and most entertaining classics from both Western and Arabic studios.

How can I upgrade my TV package?

To upgrade or change your TV package by calling 900.

How can I order a Video on Demand?

Press the "Menu" button, select “On Demand” then press “OK” on your remote control.

What is VOD with SAWA Prepaid cards?

Prepaid VOD a new and flexible way, allows you to rent VOD through STC prepaid cards (Sawa). In addition, you can transfer credits to subaccounts, Prepaid VOD allows you to create up-to three sub-accounts for your family members – all of which can be charged from the main account; also you can transfer back the money from the sub to the main account.

How can I access the movies that I have ordered?

Choose "On Demand" from the main menu, then choose "My Rentals".

How can I search for a movie?

On the TV Guide menu, select “TV Search” or “Search On Demand”. *
* You can search for videos by typing the title of the video, the name of the actors or director, or the video genre.

What is STARZ Play?

A library of premium Hollywood movies and TV series that is consistently improving and refreshed and which includes some titles as little as 24 hours after airing in the United States and which is offered for a monthly subscription of SR 30.

How can I subscribe to STARZ Play or Shashati?

You need to be an Invision subscriber, and you can subscribe either by calling 900, or through your STB interface by navigating to Shashati or STARZ Play and then click the subscribe button

How can I cancel my subscription to Shashati or STARZ Play?

You can cancel your Shashati subscription by calling 900

How can I try STARZ Play service?

As a promotional offer, customer will be awarded the first month free the first time they subscribe to STARZ Play. In case a customer cancel their subscription any time and subscribe again, they will be billed normally

Who do I contact if I have an inquiry or problem?

In case of inquiries or errors, please contact us in the following ways:
1- Call the Customer Care Center 900
2- On Twitter

a. @InVision_STC to inquire about the service and its features. @STCcare to report issues and request a service.

The main menu is not showing on my screen, what should I do?

Please ensure that the HDMI cable is perfectly connected between Invision STB and the TV, then restart Invision STB. If the problem persists, please call STC customer care center on 900

I purchased a VOD but I have problems viewing it, what can I do?

Your ordered movies or program will be available in "On demand" menu under "My Rentals ".
The On-demand videos have an expiry date, so maybe you have ordered an already expired video.

If the TV picture is not clear or I have an audio problem, what should I do?

The TV picture appears to be too small or too stretched?

If the picture is not properly fitted to your screen then you need to adjust the picture settings of your TV.

Not all TV channels are available?

Channels included in your ordered package will be available; yet in case a channel(s) is missing from your package, please call STC customer care center on 900

I cannot watch Catch-up programs, what can I do?

Some programs are not available on catch-up TV or has limited catch-up rights.

Who can benefit from the hotline service?

This service is aimed to all telephone customers , whether individuals, companies, or institutions .

What are the fees for the hotline service? And how can I request it?

The service has a monthly fee of 5 Riyals per month, without initiation fees. The service can be requested by contacting the various sales outlets, or phone customer care centre (900) or through subscription offices.For the business sector contact 8002440000, or offices of business sector services or through My services website.

How is the hotline service acquired?

The service is provided in all sales outlets and business sector sales centres and through my services website.

What are the subscription fees for the hotline service?

a monthly subscription of 5 Saudi Riyals, without intimation fees.

How to pay subscription fees for the favourite numbers service?

Subscription fees to the service are paid through the client's bill.

Regarding subscription for the hotline service, can you use the phone as an ordinary phone (Send & Receive)?

Yes, the service is just an additional feature on the phone that does not work until 5 seconds after picking up the phone, and if you want to make normal calls you start to enter the number you want to contact before these 5 seconds, and the phone also receives all calls.

What is meant by the credit limit of the account?

The credit limit of the account is the maximum value of calls, as the outwards service is disconnected ( early notice disconnection) when you reach or exceed the value of calls for this limit (value of calls only without subscription fees ) , Noting that the client is alerted (notified) of being close to exceeding the credit limit via SMS. The service is automatically restored upon paying up the amount of the credit limit. For more details, see the methods of payment available - Early repayment notice / Advance payment).

Where can I get the phone bill and where do I pay it?

You can get your phone bill by mail box -from a specific Office of customer service (first page only) by registering on the company's website and reviewing the details and saving them.You can pay the bill in the following ways : Through ATM - Through phone banking - Through the bank - through some customer service offices.

How can I pay the first bill upon initiation ( of charges of initiation)?

Upon initiation of service, the client receives the first bill of initiation charges, where he has to pay these charges through the available methods of payment (Advance payment). For more details you can refer to the available methods of payment via the link

Are the selected international numbers for landlines or mobile phones?

You can select international numbers whether landlines or mobile phones.

Can the client have both the favourite country service and the friends and family service?

This is not possible.

Can you select the numbers to more than one country in the favourite country service?

You can select the numbers for only one country

How many international numbers can be selected to benefit from the favourite country service?

You can select five numbers to benefit from the service.

What is the Favourite Country service?

It is a service that allows subscribers to get a reduction of (25%) On international calls with a maximum of (5) numbers selected by the client for one specific country in exchange for a specified subscription fee of (5) Riyals per month.

What the Special Numbers service?

It is a service that gives the client the possibility of calling only 10 numbers (local, domestic, international, mobile, Mobily) preferred by the client, and when the client activates this service without specifying any special number, the phone line only receives, and in all cases the client can contact emergency numbers.

Is there a PIN number that allows control of Special Numbers service?

Yes, it is the last four digits of the customer's phone on which the service is to be activated.

How are the (10) numbers of the Selected Numbers service programmed?

The Special Numbers service is programmed by the client, while the customer service centres are only for the activation of the service.

Is it possible to change the PIN number?

Yes, by programming on your phone, which is as follows: *00* old PIN* new PIN* new PIN # Note : The direction of programming is from left to right .

What are the subscription fees for the Special Numbers service?

10 Saudi Riyals per month

Can the client cancel the Special Numbers service?

Yes. The client can cancel the service at any time through sales outlets.

How is the service activated?

The service is activated by the client programming his own phone.

Do the fees initiation and usage fees of the Special Numbers service?

The service is provided free of charge without initiation fees, there will be a subscription fee of 10 Riyals per month, and there are no usage fees.

Can the client add or delete any number from the list during the subscription period?

Yes, the client can add any number when he deleted another number, and he can delete any number that he does not want.

Is the Special Numbers service available for switchboard?

Yes , the service is available for all switches in the Kingdom.

Can the customer program more than 10 numbers in the Special Numbers?

No, because the limit is only 10 numbers.

Can the client suspend (turning off) the Special Numbers service during the month?

No, the client cannot suspend the service for any period of time.

What happens f the client couldn't activate the Special Numbers feature?

Contact Customer Service Centre 900 to file a complaint for the problem.

If the client canceled the service in the middle of the month, how much is the fee due on the client in the bill?

The fee due on the client is 5 Riyals.

What is the Do Not Disturb service?

It is a service that allows the client to control receiving incoming calls through programming the Do Not Disturb feature on his device at any time and returning the incoming reception after cancelling the programming by the client.

How to get Do Not Disturb service?

The service is provided at all sales outlets Customer Service offices, Customer Care Centre (900), and Business sales centres.

What are the subscription fees for the Do Not Disturb service?

Monthly subscription: 5 Saudi Riyals

How is the Do Not Disturb service activated?

To activate the service *26# and to cancel the service # 26 #  Note:The direction of programming is from left to right.

What is the message heard by the caller if the Do Not Disturb service is enabled?

The caller will hear the following voice message : ( Dear Caller, The Do Not Disturb service is activated on the number you called, we hope you call late, thank you).

When activating Do Not Disturb service , will the client receive calls from ( Phone, mobile, domestic, international)?

No, because the service blocks all calls.

The most important advantages of the Do Not Disturb service?

  • Allows the client to control programming of the service at any time by using his phone.
  • grants the client privacy as he can prevent receiving any phone call at the time he wishes.
  • Allows the client to block incoming calls , whether from a landline, a mobile phone or an international line.
  • Te service is convenient and easy to use.

Is the Do Not Disturb service available for switchboards?

Yes, it is available for all switchboards.

What is the Mobile Key service? Is it mobile phone access?

The key allows you, from your landline) to call any mobile or another operator at a fixed price of 150 Riyals per month or 119 Riyals per month and a 12 month contract.

Is there a limited number of minutes to contact through the Mobile Key or is the service open?

The service is subject to the fair usage policy of 700 minutes per month.

Is there a penalty when you cancel the mobile key service?

Yes , the key policy fines the client 119 Saudi Riyals upon cancellation.

What is the international key service? Is the International Access?

The International key lets you speak from your landline without the International Access.

What is the c between the international key and the International Access?

With the International key you can charge it with specific balances; 10, 20 and 50 Riyals, while in the International Access you do not control the balance.

How do I call an international number with the international key without International Access? And how do I benefit from my balance?

By calling 1414 and following the voice instructions.

If I charged the key with a balance of 10 Riyals or 100 Riyals, must I use it only once?

Each amount you charge to your phone has a validity period, the 10 and 20 Riyals have 30 days of validity, while the 50 Riyals has 60 days of validity and the 100 Riyals balance has a validity period of 120 days.

How to charge my phone to be able to make international calls?

By calling 900 Or through sales offices or through International Key on the company's website.

Is the cost per minute in the international key service less expensive than it is in the International Access?

Calling via International Key i s less expensive than public phones and Marhaba cards, where the second costs less than One Halala

Can I cancel the service? Do I have to call 900?

The service is considered cancelled when the validity period of charging ends or when you do not charge balance, and it does not require calling 900.

What are the advantages of the Upload Key?

If you're a fan of games available on the Internet, this key is specially designed for you , this additional feature increases the speed of uploading data based on the fiber bundle , which you subscribed to in order to improve your experience in the game and have fun(See the link below). Benefit from the advantages of electronic games on the internet today !Upload Key

How do I get the Upload Key?

Call 907 or subscribe to the service through STC website: Upload Key The Upload Key is added in return for a low value of 49 Saudi Riyals per month added to the monthly bill for your convenience. *Note: The service needs a fibre optic connection.

How do I get fibre optic connection?

You can check out the availability of network in your neighbourhood through the website of STC: coverage maps and sites You can also call 900 for help.

What is the phone telegraph service?

It is a service for sending a written telegraph from a client to another client or a government agency or a VIP , whether domestic or international in both Arabic and English , where the telegraph messages are considered an official document with legal significance.

What are the advantages of telegraph?

Express telegraph will be delivered within 6 hours. Normal telegraph inside the kingdom or to any Arab country, will be delivered within 24 hours. Humanitarian telegraph is considered as an express one.

How to get telegraph?

Call telegraph centre from your landline or mobile on 969 or send a fax to the telegraph centre on 969, or through the My Services page or write an e-mail to telegraph centre on this address: ln@stc.com.sa

What are the prices of telegraph?

Express telegraphs delivered in less than 6 hours, and cost one Riyal per word.Normal telegraph inside the kingdom delivered within 24 hours, and cost 0.50 Riyal per word.Normal telegraph to Arab States received during within 24 hours, and cost 0.60 Riyal per word.Normal telegraph to the rest of the world received within 24 are calculated based on the pricing of each State.Humanitarian telegraphs are considered Express telegraphs, and are fee of charge.

What are the exceptions to the telegraph service?

Sending telegraphs is not available for prepaid numbers or numbers of other operators. Official telegraphs are only sent by the owner of the phone himself. No calls are received and no telegraphs would be sent from SAWA Service.

What is the inquiries directory service 905 ?

It is a service available to all clients and is available around the clock to inquire about personal, residential , commercial and international numbers.

What is the cost of calling the inquiries directory 905?

For landline clients 1 Riyal per call. For mobile clients, the fee of regular calls applies, with a minimum of One Riyal. For clients of other operators, applies the fee of a regular call with a minimum of One Riyal.

How can I join Tamayouz?

1. You will be included in the program automatically when your total payments in 12 months fall within one of Tamayouz categories.
2. To join Qitaf-Tamayouz Gold your total payments must be 7,800 SR
3. To join Qitaf-Tamayouz Platinum your total payments must be 24,000 SR
4. To join Qitaf-Tamayouz Diamond your total payments must be 48,000 SR

What are the advantages offered to Tamayouz customers?

There are several advantages given to each Tamayouz category. for full details please use MyStc or visit http://stc.sa/loyaltyprogramsen.

How many discounts can I choose?

There are many discounts available to each Tamayouz category. for full details please visit http://stc.sa/loyaltyprogramsen.

How can I choose a Tamayouz discount?

Customers may choose tamayouz discounts according to the category by signing in to MySTC using their username and password to log on to the store and find out about all the available Tamayouz discounts and their

Can anyone activate, cancel or change Tamayouz discounts?

No, only the main loyalty number, or the man user of MySTC can control Tamayouz discounts when logged in with the username and password.

How can I find out my main loyalty number? and can I change it?

You can find out the main loyalty number by signing on to MySTC, and you can also change the number by choosing one of the other phone numbers registered to your name to make it your new loyalty number.

Can Tamayouz customers receive any advantages outside STC?

Yes, Tamayouz customers will receive many advantages including benefiting from the discounts given to Tamayouz customers in 3500 outlets in Saudi Arabia, where our partners offer Tamayouz customers various discounts. For more information please visit http://stc.sa/loyaltyprogramsen.

Can I view my Tamayouz category for my Sawa card on MySTC?

Yes.

Will I win more Qitaf points as a Tamayouz customer?

Yes, Sawa card points are calculated the same way as postpaid accounts, and according to your Tamayouz category:
1. Qitaf-Tamayouz Diamond <-2 points for every 10 SR of credit
2. Qitaf-Tamayouz Platinum <-1.5 points for every 10 SR of credit
3. Qitaf-Tamayouz Gold <-1 point for every 10 SR of credit
4. Qitaf-Tamayouz Classic <-1 point for every 10 SR of credit

What is Qitaf?

Qitaf is a loyalty program to all STC customers. You can subscribe to Qitaf for free and start collecting points every time you pay your bill or recharge your prepaid Sawa package.

When can I receive Qitaf points?

You will win Qitaf points upon paying due bills or recharging your prepaid Sawa numbers. Each 10 SR equals one point.

How can I join Qitaf?

You may join by sending 201 to 900 or via MySTC.

Who is eligible to join Qitaf?

All STC customers are eligible to join Qitaf.

Can I add all my phones to Qitaf?

Yes. Upon joining Qitaf all your phone numbers which are registedred on your ID number will be added to the points calculation system.

Will prepaid card customers have their points compiled in their main membership account?

Sawa customers do not have their Qitaf numbers compiled in their main membership account, but they will have a special account on the same prepaid number to add points.

Can I use these points?

You may redeem these points at any time to receive STC services, or at 3500 outlets in KSA via MySTC or by sending 1919 to 900. For more information, and to learn how to redeem the points please visit: http://stc.sa/loyaltyprogramsen.

How can I know my credit points?

You can learn you credit points via MySTC, or by sending 202 to 900.

How long are the points valid for?

All Qitaf points are valid for one year from earning date.

Are all points collected on one telephone?

1. For postpaid accounts: all points collected from all postpaid accounts for landlines and mobile phones are compiled under the customer's ID, and can be redeemed by any of these numbers.
2. For Sawa accounts: points can be redeemed at any time, by the same number that received them only.

What happens to my points if I cancel my postpaid telephone?

The points will be registered under the customer's ID if there was more than one telephone number under the customer's ID, otherwise the points will be voided.

Can I transfer the points to a friend?

Yes, if you have a landline or a postpaid number, you can transfer points to any other postpaid number in Qitaf.

Can I transfer my points from Sawa to my postpaid number?

If you have a Sawa card you can only transfer Qitaf points to another Sawa Card in the program. Points cannot be exchanged between Sawa and postpaid numbers.

How many points can I transfer and receive?

1. Sender: You may sent a maximum of 100 points a month.
2. Recipient: you may receive a maximum of 300 Qitaf points a month.
3. only multiples of 20 (20, 40, 60, 80, or100) points may be transferred at one time.

What is the value of each point when redeemed at STC partners?

STC customers can receive 1 SR discount for every 5 Qitaf points at STC partners' outlets. Please calculate your discount as follows: Qitaf points/5 = purchases in SR

How can I use Qitaf points to obtain discounts on STC services?

Via MySTC or by sending 1919 to 900. Example: Sada service will be added automatically to the client once ordered, if it was not already added. Upon conclusion of the discount on the service: Sada and Mawjood Extra will continue with full price, until the customers cancels them by sending the cancellation code.

Can I cancel a deduction?

Point deductions can't be cancelled once activated.

What happens to Sada and Mawjood Extra when the discount expires?

When the discount on Sada and Mawjood Extra expires the services remain added to the client's account but at full price until the customer cancels them by sending the cancellation code.

What is the new project in the neighborhood?

It is a project within the National Transformation Program 2020, aiming at getting optical fiber network to every home in the neighborhood.

How will the neighborhood be served?

The neighborhood will be served through several phases as follows:
1. Excavation: by which the service track is specified to provide service to customers, along with excavating and clearing the neighborhood.
2. Pipe laying: in which pipes will be laid into the dug track to the customers.
3. Filling: after finishing the previous two phases, a warning tape will be placed and the dug tracks will be filled with concretes.
4. Asphalting: the excavated neighborhood will be paved and asphalted.
5. Junction Boxes Fitting: junction boxes will be fit on customers’ homes. These boxes will be connected by optical fiber cables for the whole project.
6. Service Provision: after finishing the previous phases, the boxes will be coded in the Company systems**(Note).
Note: **How can customers know about the project completion? By placing a label on the customers’ junction boxes reading “Ready for Service”.

What is optical fiber network?

It is a high-speed internet service via the fiber technology, which is the optical fibers with unlimited download capacities.

How long is the project?

Two months to complete the project.

Will the excavated ground be restored to its previous state (tiles, asphalt, and facades)?

Yes, and with the same materials and quality.

Are there any fees required for connecting the service to homes (such as electricity and water)?

No, it is free. Only the monthly subscription fees are required according to the package selected.

Are any fees required for extension within homes?

Yes, if interested call 900 and request the home network extension service

How to subscribe to the fiber service?

You can subscribe by calling 900, via MY STC application, or through the sale representative who will pay you a visit in case of service availability in the neighborhood.

How much is the subscription per month?

According to the package
To know more about packages and prices, please visit
http://www.stc.com.sa/wps/wcm/connect/english/individual/internet/internetathome

When can I apply for the service?

After finishing excavation and installation works, you will be contacted and the sales representative will pay you a visit.

What are the methods of home extension?

There are many methods. Please see the Installation and Extension Booklet to know if your home is ready for extension, or not.
https://www.stc.com.sa/wps/wcm/connect/arabic/individual/resources/d/a/da5ea3c4-fba4-4979-aca4-2d100de38a10/New_Booklet_Arabic_Single_Page.pdf

What is the suitable location for modems in homes?

You can select the best location as you see. However, it would be better to be out of reach of children, because fiber wires are of glass and breakable. In addition, it would be better to place modems at the first access point from the outdoor extensions.

What are the available speeds in the fiber service?

There are several different speeds (20, 50, and 200 mega) according to the attached schedule (above).

Is there any solution for the problems of the barriers disturbing Wi-Fi signals in homes?

It would be better to distribute signals through an indoor wiring network to secure the speed the internet service. If not possible, call 900 and ask for the indoor home extension. It is charged. For more information, visit stc.com.sa

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