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  • General Question
  • General Question

How could I subscribe in the proper postpaid package?

For the present customers:

Postpaid 30 Send 4081 to 900, or use MySTC App and website
Postpaid 100 Send 4082 to 900, or use MySTC App and website
Postpaid 200 Send 4083 to 900, or use MySTC App and website
Postpaid 400 Send 4084 to 900, or use MySTC App and website

For new customers: Visit our sales offices.

What are the present postpaid packages?


Postpaid 30
Postpaid 100
Postpaid 200
Postpaid 400
Postpaid 1000
postpaid packages

When upgrading to one of the new plans, how will the subscription fee of the old plan be calculated?

When upgrading, you will have to pay the old subscription fee until the day you upgrade.

If I am subscribed to an old plan and Keys, can I change the Keys? (E.g. Talk Time Key and Friends Key)

Yes, the Keys can be changed.

If I am subscribed to an old plan and Key, can I deactivate it?

Yes, you can.

If I am subscribed to an old plan, can I subscribe to the Keys?

No, customers of the old plans cannot subscribe to the Keys.

If I am subscribed to an old plan, can I change my plan to an old plan? (E.g. from Easy to Zero)

No, you can’t. You can change to the new Postpaid plans only.

Will my subscription to the old plan (Easy, Zero,…) be stopped?

Yes, you won’t be able to subscribe to the old plans anymore.

Do I have to update to the new Postpaid plan?

No, you can keep your current plan.

How can I know the remaining balance if I subscribe in new plan?

By sending SMS code: 2220, or the word “balance” to 900.

What happens if the data amount is consumed in the new 100 ,200 packages?

You won’t be able to use mobile internet, but you can subscribe in any Quicknet package or upgrade the recent one according to your demand.

What are the benefits of the new Packages?

The new packages offer many benefits in addition to the discount on devices, for more information please send 4080 to 900.

A customer with special needs is receiving a discount on one of the old plans and now upgrades to a Postpaid plan; will the discount continue or should it be re-activated?

The discount continues and doesn’t need to be re-activated.

What if I got a monthly discount and now want to cancel the contract?

You can cancel the contract immediately without paying any penalty fees, and the monthly discount will be stopped immediately.

Do I have to pay the amount in cash?

No. if you cancel the contract, the amount due will be added to the bill. The employee can print a payment request from Tawasul. Note that any payments from the customer will be used to settle this amount first.

Do I have to pay a penalty fee if I want to cancel the smart devices contract?

There is no penalty fee for canceling the contract. However, if you received a cash discount, you will have to repay it over the number of remaining months of the contract duration. Example: 
  • • A customer got a cash discount
  • • Postpaid 400 plan
  • • The contract duration is 18 months
  • • The device price is SR2,000
  • • The discount value paid to the customer is SR2,000 in cash
  • • Cancelation period: after 9 months
  • • The customer will pay SR1,000, which is the remaining amount of the discount for the remaining months of the contract duration.

Can I change my device if I have a smart devices contract?

No. First you have to cancel the contract and settle any outstanding amounts, if any, and then get a new contract.

Can I change my plan to a plan of lower value if I have a smart devices contract?

No, you cannot. You first need to cancel the contract.

If I change my monthly plan to a plan of a higher value, will I receive an additional discount?

No. The discount will be given only upon activation of the contract. If you change the plan later, you won’t receive any additional discounts.

Can I change my monthly plan if I have a smart devices contract?

You can upgrade to a plan of higher value only (e.g. from Postpaid 100 to Postpaid 200), and this will not affect the contract duration.

If the discount value is higher than the price of the device that the customer has chosen, how much will the discount be?

The value of the discount described in the previous table is a maximum value. In case the device price is less than the discount value, only the device price will be deducted (the customer will get the device for free). In case the device price is higher than the discount value, the customer pays the difference in cash.

If I am subscribed to the smart devices contract, does this influence the subscription fee of my monthly plan?

No. The subscription fee of the monthly plan remains the same no matter you have smart devices contract or not. All customers must pay the subscription fee of the monthly plan.

Can new customers benefit from smart devices discounts?

Yes, new customers can benefit from smart devices discounts by getting a monthly discount. Note that new customers can get a maximum of two devices.

How many devices can I get?

The system determines how many devices you can get. However, note that you cannot activate more than one contract for each number.

Will the discounts be given in cash?

There are two types of discounts given with the smart devices contracts:  • Cash discount (approved): The customer gets the discount in cash.  • Monthly discount (unapproved): The customer gets a monthly discount (the discount value will be divided by the number of months of the contract duration and will be added to the customer’s bill).

How can I cancel my subscription to the program?

By visiting any STC sales office or calling 900

Can I protect more than a device under the program?

You can protect three devices - as a maximu, - for the Postpaid plan by requesting to add Device Protection Program - at the time of purchasing - and agreeing to add the subscription fees of each device to the monthly invoice.

Is the Device Protection Program transferable?

The program is not transferable to any other person or applied to any device other than the new device you purchased and registered in the program.

How does Device Protection Program save money?

Device Protection Program saves money by determining maximum limit for the amount to be paid against the damages occurred to your device, even if it is replaced by another one. The following table indicates the saving amount of Iphone 5 as its value is SR2799 (for example)

Are there any fees for maintenance or replacement if my device is damaged?

Maintenance/replacement fees are SR199 for each transaction. These fees are collected at the maintenance center

What are the official working hours of the customer care service in device protection program?

From Saturday to Thursday: From 8 am to 11 pm, Friday: From 4 pm to 11 pm

How can I obtain maintenance service for my device?

If your device is damaged, call the device protection program on the toll free No. 800 116 0029 and representative of customer care service will guide you to the nearest maintenance center for customers of device protection program. For other cities, coordination will be made to receive the device.

For Tamayouz customers subscribed to the Postpaid 100 plan: Will the calling minutes offered by the Tamayouz program be calculated first or the calling minutes included in the Postpaid 100 plan?

The 500 calling minutes given with the monthly plan will be calculated first.

Are there any changes for the Tamayouz program?

No.

Can a customer with special needs benefit from the smart device discounts?

Yes, he/she can. The customer is given the same discounts indicated in the package discount list.

What discount do people with special needs receive with the Postpaid plans?

A customer with special needs receives:

  • • A 50% discount on the monthly subscription fee of the plan
  • • A 50% discount on the on-net calling minute rate
  • • 300 on-net video calling minutes per month
  • • 300 on-net SMS per month

What if I got a monthly discount and now want to cancel the contract?

You can cancel the contract immediately without paying any penalty fees, and the monthly discount will be stopped immediately.

Do I have to pay the amount in cash?

No. if you cancel the contract, the amount due will be added to the bill. The employee can print a payment request. Note that any payments from the customer will be used to settle this amount first.

What discount do people with special needs receive with the Postpaid plans?

A customer with special needs receives: 
  • • A 50% discount on the monthly subscription fee of the plan 
  • • A 50% discount on the on-net calling minute rate 
  • • 300 on-net video calling minutes per month 
  • • 300 on-net SMS per month 
  • • 300 on-net MMS per month

What are the present postpaid packages?

Postpaid 30
Postpaid 100
Postpaid 200
Postpaid 400
postpaid packages

If I am subscribed to Zero or Zero Plus and I want to upgrade to any of the new plans, will I be charged for the Sada service, Mawjood Extra or Mobile TV service after I upgrade?

Yes.

What will happen if I am subscribed to the SR99 or the SR199 offer and now wish to upgrade?

The offer will be stopped, and you will be charged for the remaining subscription period until the day of upgrade. You will be refunded for the remaining offer duration.

When upgrading to one of the new plans, how will the subscription fee of the old plan be calculated?

When upgrading, you will have to pay the old subscription fee until the day you upgrade.

Can I, as a Tamayouz customer, benefit from other discounts?

Yes.

Will I, as a Tamayouz customer, receive a discount on the monthly subscription fee?

No. you won’t get any discount on the monthly subscription fee except with the Postpaid 30 plan.

Is call-receiving free for Tamayouz customers while roaming?

Based on the decision of CITC, the free call-receiving has been stopped while roaming for all operators in the Kingdom. Based on STC's obligation to comply with CITC's decision, the free call-receiving feature has been cancelled for all customers without exception, including Tamayouz customers, starting from Friday 26/04/2013. STC has designed a package especially for students studying abroad. This package allow the customer to receive roaming calls freely at the scholarships countries (21 countries) approved by the Ministry of Higher Education within the scholarship program of Custodian of the Two Holy Mosques on all networks. All postpaid customers may subscribe in this package without limit or condition. To subscribe in these packages, send an SMS with 4141 to 902 or call 902.

How to get Tamayouz gift?

To confirm you gift, call 920011321

How can the customer get Tamayouz membership card?

Through Tamayouz offices available all over the Kingdom. To know the locations of such offices, send 8 to 888999 and access Contact Us page at Tamayouz website. You can also print temporary Tamayouz card from My Services website.

How can the customer transfer advantages between the Jawal lines under his name?

By calling customer service center 900.

Are the numbers limited when establishing a line to benefit from discount on distinguished number fees?

Tamayouz customer can establish one distinguished number per year and benefit from discount on distinguished number fees, according to the category.

How much is the discount for Jawalnet services from STC to Tamayouz customers?

Diamond Customer: Jawalnet service with 100% discount on the unlimited package.
Gold Customer: Jawalnet service with 50% discount on the unlimited package.
Silver Customer: Jawalnet service with 30% discount on the unlimited package.

How to benefit from Jawalnet discount for Tamayouz customers?

By calling customer service center 900.

Can the customer be promoted to "Gold" if he exceeds the minimum limit of the higher category?

To be promoted to a higher category, two conditions must be met: reaching the minimum limit of the higher category and completing one full year. To know the date of completing that period, call 900.

Are the discounts offered to Tamayouz customers benefit only one Jawal line or all lines?

The customer can distribute any advantage of the program to any Jawal line, as long as the line is registered under the same customer's ID.

Will each Jawal be calculated separately?

The total billings are calculated for all lines registered under a single ID.

When can the customer join Tamayouz Program?

When the customer's total billings during the last year reach the minimum limit of any Tamayouz category, detailed as follows:

Diamond Tamayouz: For customers who paid SR 48.000 or more within one year.
Gold Tamayouz: For customers who paid at least SR 24.000 within one year.
Silver Tamayouz: For customers who paid at least SR 7.800 within one year.

How to calculate the total billings within one year?

Total billings of the last twelve months are calculated.

What are the documents needed for subscribing to Al Jawal service?

For individual : Completed application form. Copy of ID card or Iqama plus original ID card or Iqama for matching. - For establishments: Completed application form. Copy of Commercial Record.

What are the procedures for receiving mobile SIM card in the name of another customer?

Individuals: Authorization letter Power of Attorney -Establishments: Authorization letter printed on entity letterhead papers stamped by the entity and the Chamber of Commerce Copy of CR. Note: the Authorization OR the Power of Attorney must clearly indicate SIM card receipt and the name of recipient.

If I lose my mobile telephone, what do I have to do to stop the service?

Call 900 to temporarily disconnect your line then go to the nearest Customer Service office to have a new SIM card.

How does the customer move from one category to another?

The customer is able to move automatically from one category to another based on the spending levels specified, after the expiration of the current subscription period.

What is ATTamayouz program?

ALTamayouz is a customer focused reward program for a special category of key distinguishable ALJAWAL customers. Its aim is to provide a unique set of special services and features which meet their special needs and mobile requirements.

What are the special features and services which are provided by the program?

The ALTamayouz Program is divided into three customer categories: Upon joining the program the customer will receive a once off free 1000 local minutes for local use (within ALJAWAL network only). The customers will receive an 'ALTamayouz' cardThis card gives access to any of ALJAWAL's Customer Services Offices, Saudi Telecom or through ALJAWAL authorized agenciesIt will allow a fast priority service to meet your individual requirements. The customer will be served by dedicated and trained Customer Care Center ALTamayouz Program specialists. The customer will be able to receive a spare free SIM Card to use if the original SIM card is lost or damagedThe additional free SIM Card can be activated either inside or outside Saudi Arabia by simply calling the ALTamayouz Customer Care Office. The customer will be automatically subscribed to the QITAF program, which allows the customer to collect points to obtain more free gifted calling minutes. The customer will enjoy more flexibility in any request to increase their credit limit. The customer has the choice to be involved in testing any potential new services provided by ALJAWAL free of charge during the trail periods, before full commercial launch.

What is the subscription period?

The subscription period is for one year, and is not renewed automatically unless the level of spending (consumption) of the customer and payment record is in accordance with the minimum criteria and terms of the subscription to the program.

What are the program categories?

The program is divided into three categories as follows: 
Diamond Category:Customers whose annual billings of lines registered under their names amount to more than SR48,000 
Golden Category:Customers whose annual billings of lines registered under their names amount to more than SR24,000. 
Silver Category:Customers whose annual billings of lines registered under their names amount to more than SR7800

How to unsubscribe from the content SMS?

Send a blank SMS to 800444, you will receive reply about the service and how to cancel it.

What are the methods to cancel Facebook messages that cause deductions in my credit?

send U to 86677

When I log in Facebook Zero, an amount is deducted from my credit?

The credit is deducted when you open images or videos as they are not included in the free Facebook Zero.

I subscribed in BlackBerry Service but I can't browse the internet sites?

Add the access point name to your mobile (APN: jawalnet.com.sa)

When I inquire about my credit, the free minutes appears and the phrase "free onnet" appears beside it, what does this mean?

These are free minutes inside STC network only.

Does the credit transfer increase the validity of number receiving the credit?

No.

Will I receive promotional offers of Sawa recharge if I recharged through the postpaid?

Yes, you receive promotional offers of Sawa recharge if I recharged through the postpaid

Is Sawa recharge amount included in the minimum limit of Zero and Zero Plus packages for postpaid?

Yes, Sawa recharge amount is included in the minimum limit of Zero and Zero Plus packages for postpaid

Are there limits for recharges per day from postpaid?

Yes, the recharges should not exceed 5 times per day.

Are there limits for the transferred amounts from postpaid to Sawa?

Yes, the total amounts allowed to be transferred per day are SR100 and in the billing cycle are SR500.

What are the amounts that I can transfer from my postpaid to Sawa?

The amounts that can be transferred are SR 10, 20, 50 and 100.

Is it possible to use Sawa recharge service from postpaid if the number exceeds the credit limit or is stopped for non-payment?

The customer can't use this service if his/her number exceeds the credit limit or is stopped.

Are there any fees for recharging Sawa from postpaid?

The Service is free and available without any fees.

Does Sawa Nonstop work while roaming?

Yes, Sawa Nonstop service works while roaming?

Are there any additional costs for using amount of Sawa Nonstop?

No, there are no additional cost for using amount of Sawa Nonstop. The amount is covered without any interests once you recharge for your number.

Does Sawa Nonstop work with *8 of postpaid?

Sawa Nonstop does not work with *8 service

How is the amount used in Sawa Nonstop covered?

The amount is covered once you recharge for your number

Are there any monthly subscription fees for Sawa Nonstop?

No, there are no monthly fees for Sawa Nonstop as it is free of charge

Are there any fees to subscribe in Sawa Nonstop?

This service is free and available without any subscription fees.

How can I cancel my subscription?

Send the code 4149 to 900 or call the Customer Care Centre on 900

How can I activate the package?

Send the code 4141 to 900 or call the Customer Care Centre on 900

Do I have to renew my subscription to the package every month?

No, subscription renewal is required. The package remains valid until the customer cancels the subscription.

How much does the package cost?

The package is available for SR30 per month.

What is the Roaming Package for Countries Offering Scholarships?

This package allows customers to receive calls with affordable monthly fee while roaming in countries that offer scholarships.

Can I send my feedback about the network coverage?

If the network coverage is poor, a network feedback could be sent through MySTC App as follows:
  1. 1- You can send your feedback without your registration
  2. 2- Touch “More” at the bottom of the screen.
  3. 3- Choose “Network Feedback
  4. 4- Activate “Current Location
  5. 5- Choose “Problem Type
  6. 6- Choose “Environment
  7. 7- Choose “Network Type
  8. 8- Send

Is there a special 4G modem or can I use the 3G modem?

Yes there are 4G modems, the modems supporting 4G service are available at our STC sales office

Is it possible to upgrade from a 3G to a 4G SIM card?

To activate for free send 4466 in an SMS to 900, to deactivate send 4469 to 900

Which data SIM cards come with the 4G service?

Postpaid data SIM.  Prepaid data SIM.

Which areas are covered by the 4G network?

to know the areas by using our Coverage Map in the website.

What are the services that support 4G?

The 4G network supports a high-speed Internet connection with impressive video streaming and data download

How do I activate the 4G ?

To benefit from the service, simply activate it on your device by updating the network as follows: 
• Go to Settings, select General, then select About . An update request will then appear on your screen. Approve it. 

Thereafter, follow any of the below methods to activate the 4G service on your SIM card: 
  1. 1- Send an SMS with 4466 to 902 for activation and 4469 for cancelation (the SMS and the service activation are for free). 
  2. 2- Call 902 
  3. 3- Visit any STC sales outlet 

How can I find the short codes for Sawa services?

Send 6060 to 900.

How can I check my remaining Sawa credit?

Dial *166# then 'call'.

How can I recharge my Sawa credit?

You can recharge your credit in many ways such as: *155*card number*id number# then press 'Call', your bank, your credit card, My STC site, or MySTC app.

What are the available amounts to recharge Sawa credit?

The amounts available to recharge your Sawa credit are (SR10, SR20, SR50, SR100 and SR300)

Do I have to buy a Sawa recharge card to benefit from the offer?

You don’t need to buy a Sawa recharge card if you still have SR20 or more in your credit.

How can I make sure that I’ve received the additional credit?

You can request a confirmation SMS from 900 or the USSD service by entering *166*9# then call.

Example: if a subscriber made 3 on-net calls in the following order: a call for 2 minutes; a call for part of a minute and a call for 3 minutes, how will the customer be charged?

The customer will be charged SR1.15 for the first call, SR0.15 for the second call and SR0.45 for the third call.

If the first call of the day is a call to another network or an international call, will the SR1 be charged?

No, the SR1 will only be charged if your first call is an on-net call.

Can I, as a new customer of the new plans, subscribe to the Savings Keys?

Yes, you can subscribe to the following three Keys only:

  1. • SMS Key
  2. • International Key
  3. • Talk Time Key

Note that customers of the Postpaid 200 and Postpaid 400 plans cannot subscribe to the Talk Time Key because their plan allows them to make unlimited on-net calls.

How could I subscribe in any of the proper keys?

International Key Send 4221 to 900 My Services website My STC Application
SMS Key Send 4211 to 900 My Services website My STC Application
Talk Time Key Send 4231 to 900 My Services website My STC Application

What are the present keys for any of the present postpaid packages?

International key – with any of postpaid packages (postpaid 30 / postpaid 100 / postpaid 200 / postpaid 400)
SMS key – with any of postpaid packages (postpaid 30 / postpaid 100 / postpaid 200 / postpaid 400)
Talk Time key – with postpaid packages (postpaid 30 / postpaid 100)
present keys

How do I activate the service on my mobile phone?

Send “wifi” to 2222, and you will receive the instructions for the smart device settings.

Where is STCwifi network available?

The service is currently available in malls, cafes, hospitals and airports in main cities.

What are the main features of STCwifi network?

The service offers high speeds to clients in closed or crowded places.

I am not subscribed to any data package. Can I use STCwifi service?

Yes. In this case, the consumed data on STCwifi will be calculated and charged as per the rates applicable to the STC SIM card you have used

I have a 2 GB data package. Can I use STCwifi service?

Yes you can, and as you will receive free data. For example, if you have a 2 GB data package, you will get 2 GB free of charge to use for Wifi. If you have 5 GB data package, you will get 5 GB free of charge to use for Wifi.

I am subscribed to an open data package. Can I use STCwifi service?

Yes, with unlimited data.

Are there additional charges for using STCwifi?

No, no additional charges apply when subscribing to the service.

I have a SIM card from another operator, can I still use the Wi-Fi network?

No, the service is available to STC clients only.

Is the service available for specific packages?

The service is available to all mobile clients (Postpaid and SAWA)

What is STCwifi?

It is a high speed wifi internet service designed for smart devices and offered by STC to its clients.

How do I subscribe to Jood 1 package?

Call 900
My STC
Send an SMS including 900 to 9955.

Where does Jood 1 package work?

In all neighborhoods and on all telephones.

Can I upgrade my Jood 1 package to another package?

You can upgrade Jood 1 package to one of the following available packages:
Jood 2
Jood 3

Can I change from Jood 1 to another lower package?

Yes you can change Jood 1 to Hatif 45 , but only after completing the package duration.

What are the keys available to subscribe to?

Jawal Key

Is there a penalty clause when deactivating Jood 1 before the expiry of the service?

Yes. An amount of SAR 198.

How can I subscribe to Hatif 45?

Call 900
My services

Where does Hatif 45 package work?

In all neighborhoods and on all telephones.

Can I upgrade my Hatif 45 package to another package?

You can upgrade Hatif 45 package to one of the following available packages:
Jood 1
Jood 2
Jood 3

Can the package be reduced to Hatif 30?

No. It can only be upgraded to higher packages.

How to renew the phone card service for another year?

The service will be renewed automatically.

Is it possible to call the Customer Service Center (900) via card-phone service?

Yes, it is possible to do that.

Is it possible to change the regular-phone into a card-phone?

This is not possible.

How to get the phone card service?

By the following outlets: 
- Customer Care Offices . 
- Business Sales Centers. 
- Key Accounts Sales Centers. 
- Customer Care Centers 900. 
- Official Phones Division.

Is it possible to use the "family and friends service " to call or get the discounts of dialing internet via the usage of card-phone?

No, it is not possible.

How much does it charge for local, national, and international calling charges in Card-Phone service?

The local and international calling charges are counted via service according to the pre-paid calling card tariff and it is the same tariff for calling via regular phone.

Is it possible to transfer or to assign the service or to change its number and what are the charges for that?

Yes, it is possible to do that, and the charges are the same charges for the regular phone service.

Could the card-phone service work on the (PABX) Exchange?

Yes, it could.

Is it possible to call the directories inquiry (905) via card-phone?

No, it is not possible.

Is to possible to temporarily disconnect the card-phone service?

It is not possible to disconnect the service for any period.

What are the benefits of phone card service?

It is an easy and applicable to control spending in a better way by using the prepaid card phone. for those who share the same residence, phone card appears to be a simple solution enables them to share in telecom tools; which is the fixed line. Make calling more easier to customers than going outside to other locations to make their calls. no need to pay invoices.

Is it possible to dial the internet via the card-phone?

No, it is not possible.

Is it possible to add the vertical-services to the card-phone service?

It is only possible to add two services of waiting and the caller-ID with paying its fees for one-year in-advance (SR144 for 1year or part of it).

Is it possible to change the card-phone into a regular-phone, and how?

Yes, it is possible by submitting changing request (upgrading) and paying the regular-phone connection fees with the chance for the customer to retain the same number while changing process.

Can I use the telephone as a dual line phone (making and receiving calls)

Yes. The hotline service is an additional feature that only functions after 5 seconds from lifting the handset. If you wish to make regular phone calls, you need to dial the contact number before an elapsed time of 5 seconds. The telephone will keep receiving all phone calls as well.

What is the Hotline service?

The hotline service allows you to automatically dial a preselected number programmed to your telephone within 5 seconds from lifting the handset.

Is it necessary to call 900 to program or change the hotline?

No. You can add, remove or change the hotline yourself. You only need to call 900 the first time to install the service.

What are the service activation codes?

"For activation dial: # the selected phone number *53* For deactivation dial: #53# Note: the programming direction is from left to right. "

Does the service function on PBX-connected telephones?

Yes.

What do I activate the service? What are the fees?

The monthly subscription fee for the service is 5 Saudi Riyals, with no installation fee. The service activation can be requested by calling any retail outlet or by calling our call centre (900) or any of the subscriptions offices. For the business sector, call 8002440000 or any of the business service offices, or visit MySTC website.

When I request to deactivate the service on my phone, do I receive a refund on the pre-paid fees?

No. The subscription fees amounting to 5 Saudi Riyals are deducted once you subscribe to the service; prepaid fees cannot be refunded even if you request the deactivation of the service even if after one day of activation.

Who can benefit from this service?

This service targets the residential sector (individuals) and the business sector (all companies).

What does “credit limit” mean?

The credit limit is the maximum value of phone calls bill. Beyond this cap (value of phone calls excluding the subscription fees), the service will be deactivated and the user will be notified through SMS if he is about to reach the limit and of early deactivation of service. The favorite country feature will be automatically reactivated once the credit balance is settled (for more information, refer to STC Payment Methods- SADAD/ Bill Reminder/advance payment)

Where do I receive and settle by bill?

"You can receive you phone bill through the P.O. Box, the call centre or by registering to STC website (MySTC) to view and save the details of your bill (first page only). You can settle your bill through one of these channels: ATMs, phone banking or by visiting the bank branches or some of our call centers. "
Once the service is installed, the customer will receive the first bill related to the installation fees, which can be paid through the available payment methods (advance payment). For more details, kindly refer to the available Payment Methods.

Are the preselected numbers landline or mobile phone numbers?

You can select both landline and mobile phone numbers.

How can I subscribe to the service?

To subscribe to the service, you need to:
  1. Visit the nearest Customer Service office
  2. Call us on 900.

What are the subscription fees?

5 Saudi Riyals with no installation fee.

Can I have the same numbers for the Favorite Country and the Friends and Family service.

No, the same international number cannot be registered under Favorite Country (FC) and Friends and Family (FF) simultaneously.

Can I have pre-selected numbers for more than one country?

No, you can only select numbers for one designated country.

Are there any requirements to subscribe to the service?

To subscribe to this service you need to have International Access on your landline

How many international numbers can I register under the Favorite Country?

You can select 5 international numbers under your Favorite country.

What is the Favorite Country Service?

It is a service that offers the subscriber a 25% discount on phone calls made to 5 international numbers of his choice within one foreign country, for a fixed subscription fee of 5 Saudi Riyals.

What is the Favorite Numbers Service?

It is a service that offers to the customer the possibility to call only 10 outgoing numbers (local, internal, international, mobile, Mobily) preferred by you. When you activate the service without selecting any favorite number, you will only be able to receive phone calls and make emergency calls.

Will the service remain active, or do I need to renew it?

The service remains active unless you request its deactivation.

How do I subscribe to the service?

You can subscribe through any of the sales outlets (customer service offices, call centre (900), Business sales centers or MySTC).

Is there any secret number that I use to manage the Favorite Numbers service?

Yes, the last four digits of your phone number that will support the service.

Do I program the (ten) contact numbers into the phone myself or through the call centre?

While the call centers will only activate the service, you will need to program the contact numbers yourself into your phone.

Can I change the secret number?

Yes. You can program a new secret number into your phone by dialing: #new secret number * new secret number * old secret number *00* Note: the programming direction is from left to right.

How do I pay the service subscription fees?

The service subscription fees will be added to your bill.

What are the service subscription fees?

10 Saudi Riyals per month.

Can I deactivate the service?

Yes, you can deactivate the service any time through our sales outlets

How to activate the service?

The service will be activated once the user programs the favorite numbers into his phone.

Does the subscription fee include the installation and service use fees?

This service is provided free of installation and service use fees. A monthly subscription fee of 10 Saudi Riyals will apply.

Can the customer add or remove a number from his list of favorite numbers during the subscription period?

Yes, he can remove any undesired number and add a new number in its place.

Is the service available in the public switched telephone networks?

Yes, the service is available in all PSTNs in KSA.

Can the user program more than ten favorite numbers into his phone?

No, the maximum favorite numbers allowed is 10 numbers.

Can the user cancel (stop) the service before the end of the month.

No. The user cannot stop the service for any time during the month.

What if I couldn’t activate the service?

You can call us on 900 and file an inquiry.

What are the service key features?

The user can turn the service on or off at any time he wants on this phone. It gives the user privacy as he will be able to schedule a time where he does not receive any phone calls. It gives the user the ability to block incoming mobile, landline or international phone calls. It is a convenient and user-friendly feature.

Does the service display the incoming call numbers in case the user has the Caller Id feature?

Currently, the incoming call numbers cannot be displayed.

If the user decides to deactivate the service halfway through the month, how much will he be billed for the service?

5 Saudi Riyals.

What are the service subscription fees?

A monthly fee of 5 Saudi Riyals.

How do I receive the service?

You can get the service in all our sales outlets (customer service offices, call centre (900), business sales centers).

What is the Do Not Disturb service?

It is a service that allows users to control their incoming calls by turning on the “do not disturb” feature on their phones any time they want or turning it off to allow incoming calls again.

How can I activate the service?

"To activate the service dial: (*26#). To deactivate the service dial: (#26#). Note: the programming direction is from left to right. "

What does the caller hear if the “Do Not Disturb” feature is turned on?

The caller will hear a voice message saying: Dear caller, the number you are trying to reach is on “Do Not Disturb” mode. Please call back later. Thank you.

When the “Do Not Disturb” feature is turned on, will I receive phone calls (mobile, landline, internal, international)?

No. The service will block all phone calls.

Can I cancel this service?

Yes, you can cancel this “Do Not Disturb” service any time by calling us on 900.

Is the service available in the public switched telephone networks?

Yes, the service is available in all PSTNs in KSA.

What is the Jawal Key Service? Is it a mobile access key?

This Key allows you to make phone calls from any landline to any mobile number within STC network or to other operators for a fixed monthly fee of 150 Saudi Riyals, or 119 Saudi Riyals per month if you make a 12-month contract.

Can I make unlimited calls or is there a specific cap?

In compliance with the fair use policy, a limit of 700 minutes per month will apply.

Can I subscribe to the service If I have an active Jood Net bundle?

The Jawal Key functions with other calling bundles such as Hatif 30, Hatif 45, Jood 1, Jood 2 and Jood 3.

Can I use this service for my company landline?

This service is only designed for home telephones.

I was subscribed to the Friends and Family bundle. Once I activated the Jawal Key, the FF bundle was cancelled.

Yes. The Jawal Key policy requires the cancellation of the Friends and Family bundle when subscribing to the service.

Is there any penalty if I wish to cancel the Key?

is-there-any-penalty-wish-to-cancel-the-Key

What is the International Key service? Is it the same as the international access key?

The International Key is a service that allows you make international calls without having International Access.

What is the difference between the International Key and the International Access?

The International Key is rechargeable with a preset balance of 10, 20, 50 or 100 Saudi Riyals. In the International Access, you cannot control the balance.

How do I make international calls using the International Key alone without International Access? And how do I benefit from my recharge balance?

Call 1414 and follow the voice instructions

If I recharge the key with an SR 10 or 100, do I have to use this balance all at once?

Every recharge balance has a validity period. The SR 10 and 20 recharge balance is valid for 30 days, the SR 50 balance is valid for 60 days and the SR 100 balance is valid for 120 days.

How do I recharge the balance to make international calls?

Call us on 900, or visit our sales offices or our website International Key service

Can I recharge my balance if I am subscribed to Jood Net bundle

You need to be subscribed to a voice bundle such as Hatif 30, Hatif 45, Jood 1, Jood 2 or Jood 3 to be able to recharge your balance.

I have a business landline in my fabrics shop and would like to recharge my line with International Key balance.

This service is only designed for home telephones.

Is the tariff of one talking minute in the International Key service lower than the regular international call tariffs?

International Key calls are cheaper than cabins and Marhaba cards; one talking second is for less than one Halala.

Can I cancel the service? Do I need to call 907?

The service will be automatically deactivated after the balance validity period expires or in case the balance is not recharged. You do not need to call 900 to deactivate the service.

What are my benefits with the Upload Key?

If you like to play on-line games, the STC Upload Key is designed for you. This add-on increases the upload speed based on your existing Jood fiber internet package to improve your gaming experience (See table below). Get the advantage with your on-line gaming today. Jood Keys

How can I get the Upload Key?

Call 900 or subscribe through the STC website: Upload Key to add the Upload Key for the low price of SR49/month conveniently added to your existing bill.
*Note: Requires a fiber optic connection.

How can I get a Fiber Optic connection?

You can check the availability in your neighbourhood through the STC website: Coverage Maps & Locations and 900 can assist.

What do I get from this service?

You will have the best Wi-Fi coverage all over your home with the most advanced technical solutions.

How do I request this service?

You can call us on 900 or visit the service webpage or the following link: Wifi Solutions

How do I select the best solution for me?

Our specialized technicians will examine your home free-of-charge first, and then define the best solution and devices that suit your needs with a one-year dealer’s guarantee. They will also install the devices with a month guarantee on installation, and ensure internal wiring until the modem.

What if I move out?

You can order the devices to be relocated by calling us on 900.

What is the payment method?

You can either pay the fees in full with the first bill, or in 12 installments.

What are considered summer months?

The summer months are the July, August and September.

In case my landline was temporarily suspended, will the other services be suspended?

Yes, All services linked to the landline will be automatically suspended. The suspension fees will be calculated based on the voice services linked to the internet service.

How do I request the temporary service suspension?

Call us on 900
Visit our sales office.
Log into MySTC.

Can I temporarily suspend the landline for more than 12 months?

After 12 months of suspension, you can request the renewal of the suspension through a new application at any of our sales outlet.

Can I suspend just the Quicknet service linked to my landline?

No, you cannot request the suspension of just Quicknet. However, if you temporarily suspend your landline service, Quicknet will also be temporarily suspended.

What is the 905 Directory Assistance Service?

The 905 Directory Assistance is a 24 hours by 7 days a week service that is available to anyone who needs to inquire and receive information about local, national or international (residential or business) telephone numbers.

What does this service cost to use?

"The cost from landline is 1 Saudi Riyal per inquiry call. The cost from any STC mobile is 1 Saudi Riyal per inquiry and 0.5 Saudi Riyals, if you request the number to be sent to your mobile. From other mobile operators the call is charged at regular tariff rates, with a minimum tariff of 2 Saudi Riyals per inquiry and 0.5 Saudi Riyals, if you request the number to be sent to your mobile. "

What is telegraph 969?

It is a service that allows STC customer to send a telegraph to another STC customer or to a Governmental entity or to a VIP, locally or internationally, in Arabic or English. Telegraphs will be viewed as official documents and legally dealt with as such.

What are the features of such service?

"Express telegraphs will be delivered within 6 hours. Regular telegraphs within the kingdom or to any Arab country will be delivered within 24 hours. Humanitarian telegraphs are considered as express telegraphs. "

How do I request the activation of a telegraph?

"Call our telegraph centre on 969 from your mobile phone or landline. Send a fax to our telegraph centre to 969. Through MySTC website. Send an E-mail to: 969-ln@stc.com.sa "

What are the fees for sending a telegraph?

"Express telegraph, delivered within 6 hours, at SAR 1 per word. Regular telegraph inside the Kingdom, delivered within 24 hours, at SAR 0.50 per word. Regular telegraph to an Arab country, delivered within 24 hours, at SAR 0.60 per word. Regular telegraph to any other country, delivered within 24 hours, priced at the tariff applicable at the destination. Humanitarian telegraph is considered as an express telegraph and offered free of charge. "

What are the exceptions to the telegraph service?

"Sending telegraphs is not possible through prepaid lines or lines owned by other operators. Official telegraphs are only sent through the telephone number owner. Sawa number cannot receive calls or send telegraphs. "

How does the FTTH work?

The FTTH technology transfers data in the form of light signals transmitted through cables made of micro fiberglass, which allows for information to be actually transmitted at light speed and for large distances, in unmatched quality and with electromagnetic resistance and weatherproof features.

Is the Fiber To The Home (FTTH) technology available in all neighborhoods? How do I confirm service availability in my area?

STC is currently deploying optical fiber cables in different area in Saudi cities. The FTTH technology is being delivered to new houses every day. To check whether the FTTH technology is available in your neighborhood, call 900 now or visit our website and check out the FTTH optical fibers map by clicking here.

When using the FTTH technology, would the weather conditions affect the internet speed?

The internet speed will not be affected by the weather conditions; in fact, the weatherproof connection is a key feature of the optical fiber cables compared to the regular cables, which means that these cables resist to harsh climate conditions such as extreme heat and humidity.

Would surfing the internet using the Wi-Fi connection at home slow down the internet speed?

When connected to the Wi-Fi, the speed of internet depends on multiple factors, including the house architecture, the insulations within it, the location of the ONT module, the distance between the PC/laptop and the Wi-Fi router. However, there are additional solutions and devices that can be installed to enhance the signal at your house. For more details, you can call our technical assistants.

What are the internet speeds provided through FTTH?

The internet speeds available depend on your needs and purpose of use. You can also choose among speed bundles between 2mbps and 200mbps.

Is FTTH better than the current technologies, i.e. DSL, 3G and 4G?

Definitely. The FTTH is undoubtedly better if you need ultra high-speed internet and consistency in the service level. FTTH allows you to use the internet at the same time with other family members, while still enjoying high-speed internet and using one source to enjoy telephone, internet and television services.

I have a line with internet and am satisfied with the current speed and service. Do I have to switch to the FFTH?

We advise you to switch to the FTTH as it constitutes a futuristic technology that offers high speeds and high quality services. It is worth noting that all customers will be switched to the new optical fiber technology (FTTH) within the next few years.

Does the customer need to provide any requirement to install the service?

Yes. Installing the service requires a survey to be undertaken in the customer’s resident along the exterior wall until the location closest to installation inside the house, which requires the customer’s availability to: Receive, or have someone to receive, our team at his house for 2 to three hours; move the furniture around if needed; in case the house was rented, obtain the approval of the landlord of the possibility to install cables so that they do not ask for their removal later and deprive the customer from enjoying the service; the customer also has to ensure connection between the telecom switches and STC modem through a specialized company.

Do I need to make special installations inside my house to accommodate the FTTH?

Yes, the FTTH technicians will deploy the optical fiber cables along the other cables currently installed, such as the electricity or phone cables. If this proved impossible, the technicians will deploy the cables outside the house in carefully installed external ducts. If more needs to be done, the technicians will inform you of the steps they are planning to take, to ensure you approve of every step before they start with it.

Is there any difference between the costs of applying for an FTTH landline compared to the regular cable line?

No, there is no difference. The line prices of FTTH services and bundles are the same as the regular cable.

I have a line with internet. Do I need to apply for a new line to support the FTTH?

No, you do not need a new line. All services will be made available to your current line, in the internet speed you choose, and without having to change your telephone number. In case you wish to apply for an additional line, you can apply for using the same FTTH line.

How long does it take to install and activate FTTH in my house by STC technician starting the day of calling STC and the technician’s arrival to my house?

The installation process takes up to 3 hours starting the technician’s arrival to your house.

In case STC has already started deploying FTTH technology in my neighborhood, how long will it be before I can install FTTH in my house?

Installing FTTH in houses requires 6 months in neighborhoods where deployment was initiated by STC.

Can I have a new line and internet with FTTH technology at home?

Yes, with pleasure. You can call 900 to apply for the service, or visit the nearest customer service office, or visit our website to check if the service is available yet in your area.

What are the steps to apply for an FTTH line to be installed in my house?

If you are an STC customer, all you have to do is call 900 and provide the customer service officer with your current phone number. The customer service officer will first confirm that the service is available in your geographic area; if so, he/she will immediately initiate an installation request on your behalf. You will receive an SMS on your mobile phone for confirmation. The installation team will then call you to schedule an appointment with you and agree on all the necessary procedures. If you are a new STC customer and have FTTH coverage in your area, all you have to do is call 907 and provide the customer service officer with the details of the metallic plate made of 11 squares and placed on the exterior wall of your residence.

Do I have to change the current internet modem (DSL)?

The FTTH uses a modem different than the DSL. You will receive a new modem for free once you switch to this technology.

What is this service?

This service enables you to browse the internet in an open-air setting using wireless broadband technologies available in more than 3,000 locations across KSA.

How to activate the service?

The service is activated free of charge for the customers of Jood savings bundles, using the same username and password used for Jood account.

Can individuals other than STC customers connect to the Wi-Fi network?

Yes, by using Sawa recharging cards and following the instructions shown on the Wi-Fi page.

How to request a username and password?

By sending an SMS to 907 including 8111 followed by space followed by the phone number starting with the area code, e.g. send 8111 0114527000 to 907

Where is the service available?

The service is available in more than 3,000 locations across KSA. You can locate the areas included in the coverage by visiting STC website, or click on the link below to choose the Wi-Fi coverage and select your city.
the service available

In case Outgoing Calls are Barred for my line, will my data package be barred as well?

No, you can still consume your data package normally.

How can I check my remaining data balance

You have many options to do so:
  • Through our online self-service MySTC App and portal.
  • By sending 2220 to 900.
  • By visiting www.Aljawal.net.sa.

: In case I reach 100% of my data package consumption limit, will I be charged on a "Pay As You Go" basis?

Not if you are a postpaid customer. Only prepaid customers will be charged on a "Pay As You Go" basis once they reach their data package consumption limit.

Will I be notified of my data consumption

Yes, you will be notified when reaching 80% and 100% of your consumption limit.

I have fully consumed my data package for this month. Can I have an extra data package only for this month?

Yes, you can subscribe to the one-time data package and it will not be renewed next month [link to one-time date packages].
You can also activate the Easynet service to be charged for the data usage on a Pay As You Go basis One Time Purchase .

How to subscribe in mobile internet packages to postpaid customers?

Packages based on usage volume:
By sending activation code for each package to 902

Package 30 MB 120 MB 250 MB 500 MB 2 GB 5 GB
Activation code 2202 2203 2204 2205 2211 2215
Packages based on usage duration
1 hour unlimited 1 day unlimited 1 week unlimited 1 month unlimited Mobile site Mobile site Mobile site Send 2219 to 902

What are the mobile internet packages for postpaid customers?

Packages based on usage volume:
30 MB 120 MB 250 MB 500 MB 2 GB 5 GB

Packages based on usage duration:
1 hour unlimited 1 day unlimited 1 week unlimited 1 month unlimited

Example: If I am subscribed to the Postpaid 100 plan and then I also subscribe to the JawalNet package, am I going to receive the two internet packages?

Yes, and your internet usage will first be deducted from the 500 Mbps data allowance included in the Postpaid 100 plan and then from the additional JawalNet package allowance.

If I am subscribed to the JawalNet package in addition to my current plan, will I be able to see the information of my two packages in the MySTC App?

Yes, you will be able to know the remaining balances of the two packages through SMS. By sending the code 2220 you will see information about the additional JawalNet package and by sending the code 4090 you will see information about the JawalNet package that is offered with the monthly plan.

Example: If I am subscribed to the Postpaid 100 plan and then I also subscribe to the JawalNet package, am I going to receive the two internet packages?

Yes, and your internet usage will first be deducted from the 500 Mbps data allowance included in the Postpaid 100 plan and then from the additional JawalNet package allowance.

Can I, as a subscriber of a new plan, subscribe to the JawalNet package?

Yes, customers of the new plans can subscribe to the JawalNet packages, except for subscribers of the Postpaid 400 plan (these customers benefit from unlimited internet).

What are the options available to have internet connection?

Unlimited internet packges available in different speeds.

What is the content of Unlimited internet packges ?

Unlimited Fiber Plus
Unlimited Fiber
Unlimited internet
Basic internet

Do I have to pay any fine if I breach the contract?

Before the contract expiration date, the customer in the breach of the contract will have to pay the monthly subscriptions fees for the remaining months of the contract, provided that the amount does not exceed SAR 399.

What is the internet transfer capacity in Unlimited internet packges?

You will enjoy unlimited internet usage.

How can I subscribe to Unlimited internet packges?

You can subscribe in one of the following ways:
- MySTC Website or application
- STC website www.stc.com.sa
- Call the customer service center on 900, or on 0112907907 if you are calling from another operator’ number.
- Or visit any of STC branches

There is ADSL signal and internet signal but limited access to browser?

In case you see the ADSL signal and internet signal but you have limited access to the browser, make sure to follow the below steps:

1- Double check that the connection between the PC/laptop and the modem is properly is established, by checking the following:
*If the connection is made through the network cable, double check that the cable is properly connected from both sides and that the local communications network is activated.
* If the connection is made through the wireless network cable, double check whether the name of the network wasn’t changed recently, or whether the network name is crossed off with an X. If so, the network name should be deleted and re-searched in order to re-establish connection.
2- Make sure that there is no proxy server involved, by selecting the tools list in the internet browser, and then choosing STC, then LAN settings, and then double check that no proxy server is used.
3- Delete the internet temporary files (cache) by selecting the tools list in the internet browser, and then choosing STC, then LAN settings, and then deleting the cache.
4- Check the firewall settings and ensure it is up to date.
5- Check the settings of the antivirus program, and ensure it is up to date.
6- Check the modem settings.

How can I obtain a username and password for the broadband?

Through MySTC application or website; or through the IVR system on 900

There is DSL signal but no internet signal?

When there is no internet signal, or the internet signal is red, follow the below steps:
1- Conduct a power cycle by following the below steps: Turn off the modem; remove the telephone cable from the wall, and separate it from the modem; remove the network and power transformer cables.
2- Double check the modem settings and that you entered the right username and password.
3- If the above steps were ineffective, re-configure your modem and reset the settings

There is no or intermittent DSL signal?

Follow the steps below:

1- Double check that the telephone cable is connected to the modem.
2- Double check that the filter/ splitter is properly connected as follows:
a) Double check that the main telephone cable is connected in the filter/splitter to the Line outlet.
b) Double check that the modem cable is securely inserted into the modem or DSL outlet or as per the PC symbol according to the filter or splitter type.
c) Double check that that telephone cable is securely inserted in the phone outlet or as per the telephone symbol, according to the filter or splitter type.
3- Double check that the filter is not damaged, by connecting the telephone line to the modem without the filter to test whether it works or not; if it works properly without the filter, replace the filter.
4- Conduct a power cycle by following the below steps:
a) Turn off the modem.
b) Remove the telephone cable from the wall, and separate it from the modem; remove the network and power transformer cables.
c) Re-connect the cables and turn the modem on after 5 minutes and check the signal.
5- If the previous steps were still ineffective, you can contact out technical support team through our pages on Facebook and Twitter, or call our technical support office.

What is InAflam?

InAflam has the productions that just left the theatrical release window in addition to a selection of the best classics.

What is Invision?

Invision is the advanced TV service from STC that brings you a whole new experience in home entertainment. Invision offers complete control of watching what you want, any time you desire. It also provides a large selection of on demand movies and TV shows, ranging from the latest Hollywood blockbuster to great classics. Finally, you can rest assured knowing that you have full parental control of content aired on TV or through the on demand library. Invision will change the way you watch TV.

See Invision User Guide

If you can’t play a service feature, click the STB User Guide Invision User Guide

What are the Invision packages offered by STC?

Invision Basic and an array of premium ad-on channels (Variety Package, Abu Dhabi Sports, AD Sports Extra ,Sports Extra , OSN, Al Majd).

What is the My Invision service?

MyInvision service will be offered to all Invision customers subscribing to Jood 3 bundle MyInvision is an online Video on demand service & Live channels streaming that can be enjoyed on multiple smart devices, which includes iPhone, iPad, Android Smart phones and tablets, PC, and Mac It includes a wide variety of latest Movies from Hollywood, Arabic and also Western TV series “Customers have free access more than 96 Live TV channels” Customer will be able to enjoy Subscription Video On Demand service and enjoy the biggest library of video content.

Is service subscription limited to a certain period?

No, and in case of cancelling the service subscription, the remaining amount will be deducted from the price of Invision STB and added to the bill. That’s in addition to the terms related to the scrambled packages – if any.

What do I need to have My Invision?

You would require an Internet access and your user name + password, all you need to do is go to Myinvision

Will my normal Invision IPTV service be effected when My Invision is activated?

Your normal Invision IPTV service will not be affected by your subscription to My Invision service

Can I select certain channels from the packages?

The channels have been selected to suit your needs. You can select your favorite channels by using the favorite channel list feature.

What happens if my telephone line does not support the service?

Call 900 and our customer care will support you.

What is InAflam?

InAflam has the productions that just left the theatrical release window in addition to a selection of the best classics.

How can I inquire about my service bill?

For the Linux STB (Purple Box):
Press the “Menu” button on your remote control followed by “Account Management” where all the details relating to your bills and Videos on Demand will be displayed for you.

For the Android STB (Black Box):
Press the “Menu” button on your remote control, select “Settings” then “Account Management” and choose “Bill Query” where all the details relating to your bills and Videos on Demand payments will be displayed for you.

Will my internet browsing speed be effected when Invision is activated?

No. Invision won’t affect your Internet speed; you can still enjoy high-speed Internet while watching your favorite satellite channels.

Inquiries about the new Invision device

You can visit Invision website or Invision promotional channel to learn all you need to know about the service.

How much do the packages cost?

Invision Basic: free with Jood 3
The price of the following premium Add-on Channels is added to the price of the previous package
- Variety Package: SR 85 per month
- Al Majd: SR0 50 per month
- Abu Dhabi Sports: SR 39 per month
- Abu Dhabi Sports Extra: SR 69 per month
- Sports Extra: SR 109 per month

OSN packages: Invision offers a choice of one of OSN amazing packages:

  • OSN Platinum 405 SAR
  • OSN Premier Extra 320 SAR
  • OSN Premier 270 SAR
  • OSN Entertainment Extra 187 SAR
  • OSN Entertainment 150 SAR
  • OSN Family 112.5 SAR

Why would I prefer Invision to the regular satellite broadcast?

Invision is an advanced digital TV that is transmitted using STC's state of the art fiber network. It provides unique features which are not available via the regular satellite broadcast. These features include Video on Demand as well as pause and retrieve programs. IPTV enables the viewer a dual-communication stream with the source.

Where is the service available?

The service is available across KSA regions with a 10 MB internet speed as a minimum.

What are the service features?

Invision brings unique advanced features to your TV:
1) Variety of best TV packages tailor-tailed to suit your whole family.
2) Video on Demand (VOD) that gives you access to a rich library of the best and latest movies, TV shows and much more.
3) An advanced user interface that enables you to view the TV guide.
4) You can record all live shows and watch any time later.
5) You can Pause & Rewind your live TV programs.
6) With Catch-Up TV you can retrieve TV shows for up to seven days
7) Control user access for each family member with the advanced parental control
8) Satellite Broadcast reception
9)Provide advanced interactive services such as Browse the internet and watching YouTube channels.

Do I need a special kind of TV?

Invision is compatible with all modern TV sets. However, in order to enjoy the ultimate entertainment experience, the use of High Definition (HD) television and the HDMI cable is advised.

How to subscribe for the My Invision service?

Customer can subscribe to the service through the below sales Channels:
- By calling on 900
- Myinvision website: Myinvision
- STC subscriptions offices
- Short code – to be sent 900:
Short Code Format: <> <> Example: sent to 900: 5060 11XXXXXXX
Note : The phone number and the line number should be a valid service under the customer name

How do I subscribe to Invision?

1- Application Form on Invision website (http://www.invision.com.sa/subscribe)
2- Log in to My STC (https://my.stc.com.sa)
3- Call Customer Care Center 900 4- Visit STC branches

Do I need a separate subscription for each TV set?

Yes, you will need a new subscription for each additional TV set.

What are the terms and conditions to subscribe to Abu Dhabi Sports Packages?

- Customer can be subscribed to one of the 3 Abu Dhabi Sports packages at a time.
- Customer can switch between packages at any item.
- Customer can cancel the package any time they want.
- There are no penalties for cancellation.

What are the terms and conditions to subscribe to Variety Package?

Package subscription is 12 months as of activation date. Special Offer: Subscribe for 1 year and get Variety Package free for the first three months Package goes for SR 85 per month starting fourth month after the special offer expires. In case of service cancellation before the one-year contract expires, SR 175 cancellation fees would be incurred.

What do I need to access the service?

Subscription to one of Jood3 packages by accepting the service Subscription to one of Jood3 packages by accepting the service term and conditions

What type of computer do I need in order t use the service?

To use the service you need a PC with a Windows XP or Windows 7 operating system, the service is then compatible with any of the following browsers: IE 7-9, Chrome 14-16, Firefox 8-10 MAC browser or through the applications on iPhone , iPad , Android phones and tablets.

How much videos on demand cost?

You can enjoy a varied selection of movies at different prices based on the type and quality of the movie (InCinema VIP, InMovies, Shashati). Shashati service is also offered in three packages: Price is 35 SR per Moth

What can I watch on My Invision?

My Invision will give you access to the full Invision Video on Demand library. You will be able to purchase and watch everything from inAflam, all Shashati packages and more than 70 Live TV channels streaming

The TV picture appears to be too small or too stretched?

If the picture isn’t properly fitted to your screen then you need to adjust the picture settings of your TV.

If the TV picture is not clear or I have an audio problem, what should I do?

Please ensure that the data cable is properly connected to your Invision STB and that your DSL modem is well-functioning. In case the problem persists please contact STC customer care center on 900

Not all TV channels are available?

Channels included in your ordered package will be available; yet in case a channel(s) is missing from your package, please call STC customer care center on 900

I cannot watch Catch-up programs, what can I do?

Some programs are not available on catch-up TV.

Who do I contact if I have an inquiry or problem?

In case of inquiries or errors, please contact us in the following ways:
1- Call the Customer Care Center 900
2- On Twitter
a. @InVision_STC to inquire about the service and its features.
b. @STCcare to report issues and request a service.

The main menu is not showing on my screen, what should I do?

Please ensure that the data cable is perfectly connected to your Invision STB and that your DSL modem is properly working. If the problem persists, please call STC customer care center on 900

I am not able to record TV programs, what can I do?

"Make sure you have enough storage available.
For the Android STB (Black Box):
You need an external drive to complete the recording of your TV show.

I purchased a VOD but I have problems viewing it, what can I do?

Your ordered movies or program will be available in ""On demand"" menu under ""My Moves"". Generally speaking, the On-demand videos have an expiry date, so maybe you’ve ordered an already expired video.

I can’t watch some YouTube videos?

May be there’s an error in loading the desired video so you can try to re-load it. However, please note that the YouTube content is monitored by the Saudi Telecom Regulation (CITC) and any unsuitable content will be blocked. In such cases a notification message will appear.

How can I add a channel to my “Favorite” channel list?

For the Linux STB (Purple Box):
Go to “Program Guide” then press “Favorite"" (*) on your remote control Or press Menu > Favorite > Favorite Channels > Add to Favorites

For the Android STB (Black Box):
Go to “TV guide” then press “Favorite” (*) on your remote control

What is Shashati?

Shashati is your gateway to a selection of best-of all-time movies and TV programs in return for a fixed monthly subscription. The content is periodically updated.

What is VOD with SAWA Prepaid cards?

Prepaid VOD a new and flexible way ,allows you to rent VOD through STC prepaid cards (Sawa). In addition, you can transfer credits to subaccounts.

Does subscription to You Tube service require any fees?

YouTube is offered free of charge to all Invision subscribers.

What is the YouTube service on Invision?

It’s one of the outstanding interactive features where you can access all YouTube content on your TV screen. You can access and control all videos though your remote control.

How can I access the movies and programs that I have ordered?

For the Linux STB (Purple Box):
Choose ""On Demand"" from the main menu, then choose ""My Moves"" to view your currently rented movies.

For the Android STB (Black Box):
Choose ""On Demand"" from the main menu, then choose ""My Moves"".

How can I activate the YouTube service?

The service comes already activated, just go to main “Menu”, select “Applications” then choose your preferred browser.

How can I change my PIN code?

For the Android STB (Black Box):
Press ""Menu"" > ""Settings"" > “Account Management” choose the personal account, enter the password then you can change the main account password by clicking “Change Password” or you can change the password of the sub-accounts by clicking “Reset Password”.

How can I change the TV channel?

For the Linux STB (Purple Box):
While watching a certain program on any channel press the (CH +/-) button on your remote control; or you can use the navigational keypad arrows (up and down) and then press “OK” on the selected channel.

For the Android STB (Black Box):
While watching a certain program on any channel press the (Right / Left) button to change the program. Also, you can change the channel by using the (Up / Down) buttons then pressing “OK” on the selected channel.

How can I change the audio channel or the audio language?

For the Linux STB (Purple Box):
Press the Audio button on your remote control.

For the Android STB (Black Box):
Press the button on your remote control then select “Audio”

Can I control which TV programs my family can watch?

For the Linux STB (Purple Box):
Invision allows you to create a separate user profile for every family member with the channels and movie ratings that you see as suitable for each. Press the “Menu” button on your remote control, select “Settings”, then “Parental Control” and enter your PIN code. To lock programs according to rating: First you should choose the user profile for which you want to setup parental controls. Choose your preferred ratings and press “OK” on your remote control. The lock icon will appear next to the rating. Select the standard ratings according to which you want to lock programs. Now, all programs and videos enlisted under that rating will be automatically locked. Parents can delete some channels from the channel list by blocking these channels. Select the channel that you want to lock and press “OK” on your remote control. You will see the lock icon next to the channel. You can lock as many channels as you wish. Finally, press the “Save” button

For the Android STB (Black Box):
Invision allows you to create a separate user profile for every family member with the channels and movie ratings that you see as suitable for each. On your remote control, Press “Menu” > “Settings”> “Account Management” then choose the profile for which you need to setup parental controls. To lock programs according to rating: First you should choose the user profile for which you want to setup a parental control, choose the desired control rating according to which you want to lock programs. Now, all programs and videos enlisted under that rating will be automatically locked. Parents can delete some channels from the channel list by blocking these channels. To lock a channel, go to “Channel Manager” then highlight the channel you want to lock. Eventually, your channel list will be displaying the allowed channels only.

How can I display subtitles for Video on Demand and TV channels?

For the Linux STB (Purple Box):
Press the “Subtitle” button on your remote control. Press the same button again to switch between languages and to remove the subtitles from the TV screen.

For the Android STB (Black Box):
Press the button on your remote control followed by the “Subtitle” button

What is the main feature that distinguishes SAWA prepaid VOD?

Prepaid VOD allows you to create up-to three sub-accounts for your family members – all of which can be charged from the main account; also you can transfer back the money from the sub to the main account.

How can I view my favorite channels?

How can I move between Invision and the Satellite channels?

For the Linux STB (Purple Box):
All you have to do is press the IPTV/SAT button on your remote control

For the Android STB (Black Box):
For Invision channels press “Menu” then choose “live TV”. For the Satellite Channels press “Menu” then “SAT channels”

How can I order a Video on Demand?

For the Linux STB (Purple Box):
Press the ""Menu"" button, select “On Demand” then press “OK” on your remote control. Or simply press the ""On Demand"" button on your remote control. *

For the Android STB (Black Box):
Press the ""Menu"" button, select “On Demand” then press “OK” on your remote control *
*- You can choose InCinema VIP, InMovies or Shashati and then navigate through the list of movies and programs available for on-demand rent; you can also view the program info before ordering it.
To order any movie or program, press the ""Preview"" or ""Purchase"" button

Can I program my STC remote control to operate my television?

For the Linux STB (Purple Box):
Yes. You can control your TV and other entertainment sets including the audio system and DVD player using your Invision remote control. Please refer to the remote control user guide.

For the Android STB (Black Box):
The remote control doesn’t support this feature

How can I record programs?

For the Linux STB (Purple Box):
Program recording option is available in the Satellite mode. To record a currently played program, press the “REC” button on your remote control

For the Android STB (Black Box):
Program recording option is available in the Satellite mode. To record a currently played program, press the “REC” button on your remote control After you select the channel to be recorded, press the button on your remote control then hit “REC”.
 Note: An external hard disk in required in order to record TV programs

How can I search for a movie?

For the Linux STB (Purple Box):
Press the “Menu” button on your remote control. Select “Search”, and then select “TV Search” or “Search On Demand”. *

For the Android STB (Black Box):
On the TV Guide menu, select “TV Search” or “Search On Demand”. *
* You can search for videos by typing the title of the video, the name of the actors or director, or the video genre.

How can I set the SAT channels?

For the Linux STB (Purple Box):
First make sure that the Satellite dish cable is properly attached to the Invision receiver. To program the SAT channels:
Activate the satellite mode by pressing the ""IPTV/SAT"" on your remote control. Press “Menu” then select ""Satellite Settings"" followed by ""Antenna Settings""

For the Android STB (Black Box):
First make sure that the Satellite dish cable is properly attached to the Invision receiver. To program the SAT channels, press “Settings” > “Satellite Setup”> “Start”. Now choose the SAT you want to add and press “Next”

How can I subscribe to Shashati?

You can easily subscribe through your Invision Set Top Box (STB)

Can I transfer VOD recordings out of Invision STB?

For the Linux STB (Purple Box):
You cannot transfer any video off STB

For the Android STB (Black Box):
Any video can be transferred out, however you won’t be able to view the content expect through Invision STB

How can I upgrade my TV package?

To upgrade or change your TV package through the following methods:
1- fill Application Form through InVision website (http://www.invision.com.sa/en/basic_invision_customer)
2- call STC customer care center on 900.

How can I use SAWA prepaid VOD?

You need to create your main account through Invision on screen menus and charge it with STC prepaid cards (Sawa)

How can I watch Live TV broadcast?

For the Linux STB (Purple Box):
On your remote control press “Menu” then “live TV” followed by “Program Guide” Or simply press the “Guide” button.

For the Android STB (Black Box):
On your remote control press “Menu” then “Live TV” followed by “Program Guide”

How can I watch a TV program that was aired 3 days ago?

For the Linux STB (Purple Box):
Invision brings you the unique feature of catch-up TV for the past 7 days, just press the ""GUIDE"" button on your remote control. Use the ""REW/FF"" buttons and scroll back through the programs broadcasted throughout the last 24 hrs. Navigate through the programs, take your pick and press “OK”. You can return to Live TV by pressing ""EXIT"".

For the Android STB (Black Box):
Invision brings you the unique feature of catch-up TV for the past 7 days From the “TV Guide” choose the channel and press the button then choose the day you want to catch-up on its programs. Use the ""right/left"" buttons on the remote control to navigate programs broadcasted throughout the last 24 hours, take your pick and press “OK”. You can return to Live TV by pressing the button

How many times can I watch the movies that I have ordered?

You can enjoy the movies that you’ve ordered for as many times as you want as long as you’re still in the rental period.

Does subscription to “Shashati” require any fees?

Shashati is offered in three packages: Price is 35 SR Per month

Who gets more benefit from this service?

"Direct call service is perfect for government organizations, ministries, big\mid companies, which need a lot of phone lines to do its work properly or to promote for their products\ services, like:
 Ministries and public institutions
 Big mid companies and monetary business establishment,
 Organizations and foundations,
 Hotels, residential compounds, buildings
 Hospitals,
 Big malls"

What is direct call service?

It is a connection service specified for clients' private exchanges introduced by STC, and it is a developed way to receive and transmit calls from/to the internal extensions, and it is an effective service.

What is the penalty condition if the customer early terminates the service (completely) before the end of the contract period?

The customer should pay all due fees for the whole contract period.

What are the required specifications from the client, when ordering the service?

There are some standards which are: The client should be responsible for providing all requirements and equipment needed for operating the service in the location, also the sub-switcher for the client must have (R2) signal provided with (E1) cards and (HDSL) if the location requires that , the coordination approved contractors from STC are: HAJZ establishment phone# 0114740306, Bin Laden company phone #026918787 The client switcher should be compatible with public STC switchers When STC adjusts the technical standards or its operation procedures, the client will hold the responsibility for required adjustments for operation under variable circumstances. Client commitment for service conditions and rules which are written at the back of the service order ticket.

How long is the contract between STC and the customer?

The contract duration is 3 years within the same exchange service provider and the subscriber can transfer the service within exchange borders and have to pay movement trunks fees (half fees for establishing trunk) from place to another without any penalties.

What is the favourite country service?

It is a service that provides 25% discount on all international calls made to five (5) pre-selected international numbers to one country of customers choice in consideration of SR5.

What is the Don't Disturb service?

This service allows subscribers to control any incoming calls to his personal phone by simply activating the Don't Disturb service at any time they want and they can cancel it by deactivating the service.

What is favorite numbers service?

It is a service that enables customer to set 10 outgoing numbers (local, internal, international, Jawal, mobily), and when customer activates this service without defining any favorite number, his/her phone will just receive calls, with the ability to call emergency numbers.

Will the service continue working or Is there a need to renew the subscription?

Yes, it will continue working unless the customer asks for cancellation.

How c get the servicean?

All STC sales outlets provide customers with this service (STC sales offices, Customer care Centers (900), business sales centers or My STC Registration)

Is there a password to allow me to control my favorite numbers service?

Yes, there is and it is the last four digits of your phone number.

How can I set my 10 favorite numbers. Is it done via Customer Care Centre service or by myself?

You will be able to set your favorite numbers by your self, and Customer Care Centre service will just activate the service.

Is it possible to change the password?

Yes, you can via your phone device, by entering the following: *00* old password * new password * new password #

How can I pay for the service?

All the fees will be included in the customer bill.

How much is the subscription fee?

SR10 per month

Can I cancel the service?

Yes, you can cancel the service any time you wish via sales outlets.

How can I activate the service?

Customer can activate the service by setting his own phone device.

Does the subscription fees include establishing and using the service?

There will be no establishment fees, but there will subscription fees- 10SR pre month, and no further fees.

Can I add or cancel any number from my list during the subscription period?

Yes, you can add any number when you cancel any other listed number, and you can cancel any number you don't need.

Is the service available in all the exchanges?

Yes, the service available in all the exchanges of the Kingdom

Can I set more than 10 numbers?

No, you can't do this as the allowed limit is 10 numbers only.

Can I suspend (cancel) the service during the month?

No, you can't suspend the service for any period.

What happens if I can't activate the service?

Call the customer care service on 900 to report the problem.

Is it possible to know the Caller number if I have Caller Identification service?

It is not possible at the current time.

If the customer cancel the service in the middle of the month, how is the service cost going to be billed?

Yes, their will be SR5 shown as a fee for this service

What is the subscription fees?

Monthly fees: SR5.

How can the service be obtained?

The service is provided in all STC sales outlets (Customer care offices, Customers Care Centre (900), Business Centers.)

How can I activate the service?

To activate the service : * 26 # To deactivate the service : # 26 #

What is the messages the caller will hear if the service is activated to the customer phone?

The messages replay is (Dear caller the number you have dialed is currently activated for DND service, please, call again later, thank you)

Can I receive calls on activating the service from (landline, mobile, national and international)?

No, as the service bans all calls.

Can I cancel the service?

Yes, you can cancel the service any time you wish by calling the customer care service on 900.

What are the service benefits?

It gives the subscribers to ability to program the service on their phone at any time they want. It gives privacy where subscribers can dismiss any calls at any time they like. It allows call barring whether it is from a cell phone, landline, or an international call. convenient and easy to use.

Is the service available in all the exchanges?

Yes, the service available in all the exchanges

How many vouchers can the customer redeem per month?

3 vouchers as a maximum.

What is the maximum number of points that a customer can receive from another customer during one month?

  • The number of transferred points must be (40, 20, 60, 80, 100) only.
  • The maximum number of points to transfer is 100 points per month.
  • You can receive a maximum of 300 Qitaf points per month.

Who are Qitaf Partners, and how to replace points at the stores?

Customers may simply know Qitaf Partners by visiting Qitaf page at STC website. Customers may replace Qitaf points either by visiting My Services website or by sending an SMS with 1919 to 900, calling 900 or visiting STC offices. To enable the customer replace his gained points at any Qitaf Partner's store, he should send an SMS with 1666 to 900 to get the password to be entered at the relative devices for point replacement at Qitaf Partners' stores.

How to get free purchase coupons?

Each 500 Qitaf points are replaced with immediate electronic purchase coupon of SR 100 through Qitaf electronic coupon devices available at the stores of more than 32 partners kingdomwide, through registering at electronic coupons program by sending SMS with 1666 to 900, noting that you can also replace 250 Qitaf points with SR 50.

What happens to points accumulated on a cancelled account?

The points of the cancelled account shall not be affected, and they shall remain within the total points of the membership.

Is it possible to benefit from rewards in non-consecutive billing cycles upon the customer's decision?

No, but if the customer requests to benefit from them at a specific billing cycle, he may call before issuance of the relative bill and register them, and no rewards are registered randomly.

If the customer's ID number is amended, what happens to the points and the old membership number?

When the customer's ID is amended, a new membership number will be allocated. The accounts registered on the old membership number will be transferred to the new membership number. Conciliation is made for transfer of points on the new membership number and the old membership number is cancelled, in addition to deducting and cancelling the points on the old membership number, noting that the customer has to send the ID copy to fax No. 8003030902.

Upon assigning the service, what happens to the points accumulated in the account? When assigning the account, what happens to the points?

Points will not forwarded with the service, but remain on the account. If the account is cancelled, points remain at the membership number level. No point will be cancelled until the program membership is cancelled or the points' validity expire.

What is the meaning of main account? Is it possible to change it?

The main account is the account that details the points gained on each account through the bill issued to such account. It could be changed upon the customer's request.

What happens when the reward is claimed directly before the bill issuance?

The customer will benefit and the reward will be deducted from the consumption value during the whole billing cycle.

When can I benefit from the reward?

When the customer requests to benefit from the points, it is calculated as discount in the next billing.

How to calculate the discount?

When claiming the minutes awards, the discount is applied based on consumption within the whole billing cycle regardless of the time of claiming the reward. It will be based on calls within Jawal network not including international, roaming, other local networks or SMSs.

Are points collected on all services under the ID number?

Yes, points on each service are calculated. Thus, the customer may choose the account number on which he will benefit from points.

Are all the customer’s services included?

Yes, all the services under the ID number are included.

Can the customer cumulate incentive points without limited time?

Points awarded shall remain valid for 12 months. If not replaced within this period, they will be deleted and canceled from the following billing. In case of point recovery, the system selects the oldest points. Qitaf statement provides notice to the customer showing the near expiry points.

How can the customer know the incentive points he got and benefit thereof?

Customers wishing to know or use their incentive points may call 900, the automated system or by sending SMS with 9933 to 900 for help in Qitaf (Registration, Inquiry, Benefit), also through customer service offices or STC’s website: http://my.stc.com.sa. The account statement regularly sent to the customer will show the points obtained and expiry date. Customers can use the cumulative incentive points value through the incentive awards list, provided that the customer has sufficient cumulative incentive points (minimum 100 points).

What is the value of one incentive point?

There’s no value for cumulative points. These points are replaced only based on rewards/incentive prizes estimated by STC. STC reserves the right to change percentages between usage / customer and point collection without prior notice when STC deems necessary.

How can the customer register in the Program?

Register in the Program by calling 900, automated system or by sending SMS with 201 to 900, also through customer service offices or My Services.

Who is eligible to join the Program?

Currently, subscription in the program is open for all Jawal and Land Line customers, except: Lines registered in the name of companies, entities (Commercial) Government Agencies

Is the Program under Jawal or Land Line?

The program is jointly applicable in both Jawal and Land Line, where you can collect and get points from Jawal or Land Line accounts

Shall the customer pay for joining Qitaf Program?

Registration in the program is free of charge. The customer will not be charged any direct or indirect amounts to his account through the program operations and management.

What is Qitaf Program?

"It is a loyalty program for customers offered by STC. You can subscribe in Qitaf Program for free and start collecting Qitaf points through bill payment or prepaid recharge. Points could be replaced with a set of rewards, whether local or international, through Qitaf Program partners. The customer gets one point against each 10 Riyals of bill payments. "

How can I transfer my Qitaf balance to another person?

The transferee person must be a member of Qitaf Program. This process is simply applied by calling customer service centers (902) or through My Services.

Is it possible to transfer the points to SAWA card after being promoted to postpaid JAWAL?

"Points are transferred by adjustment in two cases: If the customer is a member at Qitaf for postpaid Jawal, adjustment is made and points are transferred without program registration points. If he is not a member, a membership is established and adjustment is made with all the points. "

Will the VIVA Bahrain Package be renewed automatically?

The Package for postpaid customers will be renewed automatically. Prepaid customers, however, can only subscribe for one time. After that, they have to re-subscribe if they wish to do so.

Is it possible to benefit from the VIVA Bahrain Package with other operators than VIVA Bahrain?

No, the package is exclusively valid on the VIVA Bahrain network, and the regular rates will apply if the subscriber chooses a different operator than VIVA Bahrain.

After subscription to the VIVA Bahrain Package, will my subscription be renewed automatically?

Yes, the package will be renewed automatically without the need to renew your subscription.

Do the free calling minutes and SMS include calls to any country around the world or only Saudi Arabia?

Free calling minutes and SMS are available in all countries around the world.

Can I check the status of my package and the remaining balance?

Yes, you can check the status of your package by sending one of the following codes depending on your package: To check the status of the Viva Bahrain Package: *166*33# To check the status of the GCC Package: *166*66# To check the status of the Worldwide Package: *166*88#

Can I subscribe to more than one type during the same month?

Yes.

Can I subscribe to the same package more than once?

Yes.

Is it possible to benefit from the Voice Call Roaming Package in more than one country?

Yes, the packages can be used in all countries, in which they are valid.

After I subscribe to the Voice Call Roaming Package, will the package be renewed automatically?

No, it won’t be renewed automatically and you have to renew it manually if you wish to do so.

What are Voice Call Roaming Packages for prepaid customers?

These packages offer free minutes and messages when roaming internationally.

Will the VIVA Bahrain Package be renewed automatically?

The Package for postpaid customers will be renewed automatically. Prepaid customers, however, can only subscribe for one time. After that, they have to re-subscribe if they wish to do so.

Is the VIVA Bahrain Package only available for postpaid or also for prepaid (Sawa) customers?

There is a special package for postpaid customers. Prepaid (Sawa) customers can also benefit from a special package for the VIVA Bahrain network when roaming.

Is it possible to benefit from the VIVA Bahrain Package with other operators than VIVA Bahrain?

No, the package is exclusively valid on the VIVA Bahrain network, and the regular rates will apply if the subscriber chooses a different operator than VIVA Bahrain.

After subscription to the VIVA Bahrain Package, will my subscription be renewed automatically?

Yes, the package will be renewed automatically without the need to renew your subscription.

What is the VIVA Bahrain Package?

It’s a package that offers the same rates as the local rates in Saudi Arabia for roaming services in Bahrain on the VIVA network. You can subscribe to the package for a monthly fee of SR12.

What is STC’s global presence?

STC is represented through its investments in 9 countries around the world which include Turkey, Jordan, Lebanon, South Africa, Saudi Arabia, Bahrain, Kuwait, India and Malaysia..

Can the shareholder sell and buy STC shares through the internet?

Yes, the shareholder can contact his bank to prepare the service against recognized fee applied in each bank

Is there time limit for profits receipt?

There is no limited time for the distribution of profits as the announcement is made for each period separately.

Is it possible to issue share certificate?

No certificates for STC shareholders, instead the shareholders have their balances deposited with the banks in which subscriptions are made. Each shareholder has special number for his shares investment portfolio

How can I contact STC for shareholder questions or other inquiries?

For shareholders and dividend questions: P.O.box # 87912 Riyadh - 11652 Saudi Arabia Toll Free Number: 8001161100 Tel: +966114521845 Fax: +966112152732 For analyst or other general investment inquiries: Email: IRU@stc.com.sa

How can I update my Shareholder information?

Information profiles can be updated from the following link

How can I obtain STC’s factsheet?

STC Investor Relations team has created factsheets that are regularly updated and can be found in pdf format following this link: Fact Sheet

How can I obtain STC’s financial statements and annual reports?

All of STC’s financial statements and annual reports are posted on the Investor Relations section of the STC website in (PDF) format and can be downloaded following the link Also All STC’s financial statements are posted on Tadawul’s website.

When does STC announce its financial results?

STC’s financial results are announced in between the 19thand 21st of the first month after the end of each quarter.

How can I buy STC shares?

If you are a Saudi citizen, GCC national or from any nationality with residence permit you can purchase STC shares on the Tadawul Saudi Stock Exchange If you are not, any trade transaction can be fulfilled through swap arrangement via one of the authorized brokers.

How many of STC’s shares are free float?

STC currently has approximately 17 % of its shares free float.

What is STC’s stock symbol on the Tadawul market?

STC is traded under the “STC” symbol or the شركة الاتصالات العربية symbol in Arabic. Its stock number is 7010 SE.

On what stock exchange are STC’s shares traded?

STC is traded on TADAWUL, the Saudi stock exchange.

When was STC incorporated?

Saudi Telecom Company was incorporated in 1998, following the Council of Ministers’ Decree No. 213 dated 23/12/1418 H, approving of the establishment of a Saudi joint Stock Company under the name of “Saudi Telecom Company.”

How can we get an invitation to participate in a project?

After Completed the registration process and met our requirements and you became qualified , you’ll be able to receive invitations for participating in STC projects

Which activities that we should select and go through ?

You can see all the activities through the registration page or through products and services in the specific activity

Click "Yes" or "No" in the e-mail is enough to prove my participation in the request?

Pressing "Yes" or "No" is not enough, you must log in to the system and fill all the data

Do we have the right to choose any activity which is not according to our Commercial Registration?

You have the right choose activity if the activities within the scope of the record and did not mention literally

Do we have to send the special offers for the project via e-mail or personal handling ?

You cannot send your offers via email or in person, this should be done through system only

In case I forgot the password, What should I do?

Click Login assistance under password field (help logging in) through which you can recover the password

How can I be sure of complete documents and met the requirement?

In case of Lack of any requirements, a warning appears and reveals all the lack of requirements

How do I make sure that I qualified on a particular activity?

When changing the title of the activity on the system from (pending for approval) to (Approved)

Is there still a chance to register according to a free email?

Special related email ID reflects the identity of the supplier and protect his pack and let him ensure he’s the correct person to send and receive the offers , please check the ( Information Security Agreement ) which is published on STC web (Vendor relationship Portal)

How do I register as a Qualified vendor?

Access to vendor relations WEB and enter "New Registration" and follow the instructions

After responding to RFI & RFQ, How can I make sure of responding successfully ?

Enter to organize the negotiations page next to the bargaining table (position reply) if the position of the response (active), so be reached to respond correctly

We are a new established company. Do we have the right to work with you as a supplier?

At least one year financial statements is must to qualify for registration with other documents

We don’t have local office in Saudi. Can we register from outside of Saudi

Yes you can register as International vendor

What are the attachments to be included in the request for information (RFI) ?

Indefinite, it differ from one to another ,It’s ( Not Specific) We are a new established comliany.

What are the basic information required to add the representative of the company?

Fill the fields which includes E-mail, Mobile number and Job title

What are the basic information required when you enter the bank account?

Bank name , IBAN number, and Account name according to our system + upload an authenticated letter for confirmation

What are the information required to enter addresses?

Fill the fields which includes Country/City names, E-mail, Telephone number and P.O. Box number

What are the techniques to redevelop activities you've chosen in advance?

Access to products and services page

What if the system refused to accept our response or uploading documents?

Immediately contact the responsible person of the system through the email: ASK-STC@stc.com.sa and you have to call the buyer who invited you to the project to explain your problem

What is the address you have authorized, in the event of a local branch of a parent company abroad?

Local address is sufficient to offers all the services of the parent company

What is the purpose of the supplier qualification?

Make sure the supplier's capabilities in the activities is real and helped him to implement STC’s project

What the kind of information which I can update after insertion?

All the documents information in case it’s renewed or expired , except the bank’s details , here you should contact your STC account manager

What's the procedure to change the name of company ?

Fill the trade name change forms and submit a copy of old & new commercial registration

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