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At STC our focus is on perfect customer service. We always aim to be within easy reach and we want to make sure you get the answers you want quickly and easily.
In order to guarantee quality processing of your request and suggestions, we will:
Issue a reference number for your request and send you a text message or email with the details
Our request will be processed, you will receive a reply within a maximum of 10 days and we’ll escalate it to the next administrative level if the deadline is exceeded
When your request is closed and your request is processed you will be informed by email or text message
If you are not satisfied with the solution you can open the request with the same reference number and we will prioritize it.