ESG performance data
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GHG emissions (tCO2e) Entity Year Direct GHG emissions
(Scope 1)Indirect GHG emissions
(Scope 2)Total GHG emissions
(Scope 1 and 2)KSA* 2022 10,616 378,889 389,505 2023 10,013 267,232 277,245 2024 9,456 262,128 271,584 %change ↓ 5.6% ↓ 1.9% ↓ 2.0% stc Group 2022 187,217 1,174,589 1,361,806 2023 174,870 1,192,877 1,367,747 2024 168,560 1,288,041 1,456,601 %change ↓ 3.6% ↑ 7.9% ↑ 6.5% * KSA refers to stc KSA and its headquarters-based subsidiaries.
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KSA** stc Group General waste 2022 2023 2024 2022 2023 2024 Total general waste
generated in HQ* (t)750 700 1,000 6,550 6,337 2,516 * Increase in waste generated at stc KSA is due to increased construction activities.**KSA refers to stc KSA and its headquarters-based subsidiaries.KSA* Paper consumption 2022 2023 2024 Paper consumption (t) 1.37 1.25 1.05 *KSA refers to stc KSA and its headquarters-based subsidiaries.
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KSA** stc Group Water consumption (m3) 2022 2023 2024 2022 2023 2024 Total water
consumption*430,603 403,864 444,636 819,478 714,626 478,259 * The increase in water consumption at stc KSA in 2024 is primarily attributed to the expansion of the built-up area, along with a rise in the number of employees on-site due to the relocation of subsidiaries into the headquarters.**KSA refers to stc KSA and its headquarters-based subsidiaries.
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stc KSA Customer satisfaction 2022 2023 2024 Customer Experience Index (CEI) 88% 89% 92% stc KSA stc Bahrain** stc Kuwait* Customer satisfaction 2022 2023 2024 2022 2023 2024 2022 2023 2024 Customer
satisfaction rate83.50% 84.70% 84.77% 78% 92% 93.3% 87% 87% 90.1% Call center productivity % of first call
resolution (FCR)79% 78% 82% 96% 96% 96% 88% 91% 91% *2024 data is not comparable year-on-year due to a new methodology (CATI, condensed questionnaire, stratified base, and 5-point NPS scale).**stc Bahrain percentages are not available; however, the response counts are as follows: 130,174 (2022), 102,926 (2023), and 465 (2024).
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stc KSA stc Bahrain stc Kuwait Network coverage* 2022 2023 2024 2022 2023 2024 2022 2023 2024 4G population
coverage98.0% 98.0% 98.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 5G population coverage 40.8% 47.5% 54.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% *User experience has been enhanced on both 4G and 5G networks, with a complete shutdown of the 3G network.
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stc KSA stc Group Health and safety training 2022 2023 2024 2022 2023 2024 Total hours of H&S training
provided to employees and
contractors28,000 31,448 22,406 34,244 45,162 34,022 Average hours of H&S training
per employee and contractors2.45 3.00 2.80 - 5.32 2.47
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Composition of the Board of Directors 2022 2023 2024 Percentage of Board seats occupied by independent directors 36% 36% 36% Executive members of the Board of Directors 0 0 0 Non-executive members of the Board of Directors 11 11 11 Independent members of the Board of Directors 4 4 6 Non-independent members of the Board of Directors 7 7 5
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stc KSA stc Group Data protection and security training 2022 2023 2024 2022 2023 2024 Number of employees attended
security training11,068 18,781 11,066 22,422 4,118 Total training hours 34,207 65,733 25,452 - 90,012 9,746 * Group data for 2022 is not available owing to expanded scope of operations. Accurate calculations and comprehensive data collection across Group were initiated starting 2023.
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stc KSA stc Group Suppliers’ sustainability
audits and monitoring2022 2023 2024 2022 2023 2024 Number of suppliers identified
as having significant actual
and potential negative impacts52 49 47 52 49 47 Suppliers with which
sustainability improvements
were agreed upon as a result of audit9 3 10 9 8 71 Suppliers with which
relationships were terminated
as a result of audits and monitoring5 4 0 5 4 0 Number of suppliers blocked
for non-compliance with
ethical aspects5 4 0 7 4 0
