stc Protect

Peace of Mind for your New Mobile Phone!

stc provides protection to your phone against any damage not covered by the manufacturer's warranty.
With stc Protect service package, we protect your new phone throughout the life of your device contract.



Comprehensive protection and distinguished service

Because your peace of mind matters to us, the service includes:

  • Pickup & drop-off service of the device at your doorstep.
  • Repair of broken device screen.
  • Fixing breakdowns due to liquid exposure.
  • Fixing the device from any technical defect.
  • Replacing the device with a new one if required.


We have great offers for you

Enjoy free discounts of the monthly installments of the service:

  • Full discount of the first monthly installment for postpaid subscribers of mofawtar 2, 3 and 4 packages.
  • Full discount of the first, second and third monthly installments for postpaid subscribers of mofawtar 5.
  • Full discount of the second monthly installment for postpaid subscribers of mofawtar 2, 3 and 4 when activating the service within the first 72 hours after purchasing the device.


Activate your subscription now

Get the service at SAR 29 per month until the end of your device contract! With a fee of SAR 349 when you want to repair or replace the device every time *


When you purchase a device with a contract, you will get an initial subscription to the service for a specified period.
You can activate your subscription to protect your phone during this period, but in case the subscription is not activated, the service is automatically canceled without any fees being charged


* You can activate the service subscription during the first thirty days from the date of purchasing your device contract on the postpaid mofawtar 2, 3, and 4 packages, and during the first ninety days from the date of purchasing your device contract on the postpaid mofawtar 5 package
* The term of the stc protect contract is 12, 18 or 24 months, in accordance with the period chosen for the device’s contract
* Customers are entitled to 2 device repairs or 1 replacement

Activation Channels

You can activate the service after purchasing your phone on an installment or discount program through any of these channels:

  • Mystc application
  • Send 781 to 900
  • Call 900
  • Visit our retail shop


Technical Support

Get an instant support in the event of any malfunction or damage to your device, by calling the service center: 920026900 *
* If you subscribed to the service before the date of 25 November 2019, please call the following number for technical support: 08111700313



Terms and Conditions