Serving Pilgrims

Saudi Telecom is keen to provide its high quality services to Hajj pilgrims through its high speed mobile, data and telephone networks. The company focused on raising its network capacity during the 1439H Hajj season in in order to ensure smooth outgoing calls from the Kingdom to all other countries.

International connections increased by 27%, rising to more than half a million international connections compared to last year’s pilgrimage season. This supported voice traffic between the Kingdom and all countries of the world, specifically the countries of the Islamic world, which experience a spike in calls traffic.

This Hajj season the company recorded the highest peak hours in the history of the holy sites during Yawm al-Tarwiya in Mina, at Day of Arafah, and during the hours of the stay in Muzdalifah. The Company also recorded significant figures in data transfer, with traffic exceeding more than 7.2 terabytes during the peak hour on Yawm al-Tarwiya, a growth of 34% over the same period last year, which makes it the highest peak hour data consumption in the history of the holy sites.

STC

International connections increased by 27%, rising to more than half a million international connections compared to last year’s pilgrimage season. This supported voice traffic between the Kingdom and all countries of the world, specifically the countries of the Islamic world, which experience a spike in calls traffic.

STC

Transfer of data over the 4G network during peak hours increased by more than 160% compared to last year’s Day of Arafah. This is attributed to a 9% growth in the number of STC network users who performed the pilgrimage rituals last year. Despite the surge in volume, all service traffic indicators recorded a quality that exceeded its peers during the same period last year.


In cooperation with the Emirate of Mecca Province, the company contributed to the success of a national campaign to raise awareness about Hajj pilgrimage being a form of worship and civilizational behavior. The company also supported the successful "Hajj Hakathon" which was held during the year and entered the Guinness Book of World Records. The company also collaborated with all sectors involved in the Hajj pilgrimage to promote the slogan for 1439H: "The world in the heart of the Kingdom", which was the brand of the company's mobile network.


On another note, the role of Saudi Telecom employees in the holy sites was not only to ensure the efficiency of the communication network for the pilgrims and other stakeholders, but also to volunteer as part of the company’s CSR programme to distribute food and water to the pilgrims.

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