Complaints Policy

This leaflet sets out our complaint handling policy. It explains:

  • What is a complaint
  • Who can make a complaint
  • How to make a complaint
  • What information to provide
  • The complaints process
  • Confidentiality
  • Equitability
  • What if you are not satisfied with our response
  • To view our Complaints Policy
  • What is a complaint (PDF: 1.2MB)