Mar 30, 2015

customer complain management iso for stc

STC has announced the acquisition of the Call Center Technologies department an affiliate of the Data Center Services & IT Operation general directorate the ISO 10002: 2004 for Complaint Handling in Call Centers Systems area. The award was granted by (Lloyd’s Register – LRQA) an independent, non-profit international organization vested with the honor of awarding this certification.

The certification was awarded on the 8th day of January 2015for three years. The certification was awarded after a full detailed review was conducted by Lloyd’s Register representative for the processes and procedures followed in the Call Centers Technologies department in relation with the complaint handling and after paying a number of visits and meetings with the concerned individuals to ensure the correct implementation of the processes & procedures and to ensure the compliance and adherence to the ISO standards in all complaint handling activities.

The objective behind these activities is to raise the quality level of the services offered by the call centers systems and to ensure its compliance with the ISO standards, in order to attain customers satisfaction and improve customers experience

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