STC Launches the First Women’s Call Center for Female Customers
Saudi NewsNov 13, 2014
In order to support and empower Saudi women to work in the customer service field, Saudi Telecom Company (STC) has launched the first female call center to serve female customers. The center has been made possible by cooperation with Contact Center Company, a subsidiary of the STC Group. Women are one of STC’s most important customer groups, and the company seeks to meet their needs in a way that aligns with the religion and traditions of the Kingdom.
Mr. Amer Al-Shehri, Assistant Vice President For Public Relations and Marketing at Contact Center Company, expressed his pride in the project and the advanced levels of responsibilities undertaken by women employed by the new center. He emphasized that the company continues to seek female talents to work in the customer service field. Mrs. Maram Alhotan, the Manager of the new center, indicated that the center serves female STC mobile customers from 8:00am to 8:00pm daily. She asserted that the training department has fully prepared the new employees with the skills they need to meet the needs of customers and will continue to oversee the center to ensure that the highest levels of customer service are continuously provided. Mrs. Badriya Al-Enizi, an employee at the center, expressed her delight for her new position. She felt that the center provided a very positive and motivational work environment for her to provide optimal service to STC customers.
With over 3,000 employees in branches across 6 Saudi cities, the Contact Center Company is one of the largest customer service companies in the Kingdom and the Middle East region.