Now you can exchange your old device with a new smart phone easily from STC, just choose the desired smart phone among the program, pay the difference and get a free Data SIM card with Internet package as a gift.

The smart phones among Swap Program:

  • iPhone 5 & iPhone 4S
  • iPad & iPad Mini
  • Samsung Galaxy Note3
  • Samsung Galaxy S4
  • Samsung Galaxy S3
  • Samsung Galaxy S3-4G
  • Samsung Galaxy S3 mini
  • HTC One SV
  • LG Nexus 4
  • LG Optimus G
  • Blackberry Z10
  • BlackBerry Q5
  • BlackBerry Q10-4G
  • Huawei Ascend P1
  • Huawei Ascend P1-4G
Swap Program Benefits:
• Preservation of information and its confidentiality: do not worry about your personal information and its confidentiality on your old device, the device will not be sold again, however, it will go for recycling.
• Warranty of the Agent.
• Free Data SIM with Internet package (varies per device model).

Where to Replace
You can now replace you device in one of the following locations:

City Name of Branch
Riyadh Alsahafa Dist – Olaya Street
Jeddah Latera Mall – Prince Sultan Street
Khobar Al Montazah – Al Dahran Road

How it Works
A service counter has been allocated in the assigned stores. Please present your old phone for evaluation. It will be subject to acceptance/rejection based on pre-determined database of models/pricing sheet. Once you agree to replace it, you will select which smart phone you want to buy. So, the system will generate the exchange receipt. This receipt is valid on the same day, same store for replacement process. You will only pay the difference in order to collect the desired smart phone.

How do I exchange my old device with a new one?
This is done by visiting STC dedicated showrooms that provides this program

Does the Smart Devices Plans system at STC allow exchanging the device prior to the expiration of the contract?
Yes it is permitted provided that the device is in the name of the customer who wants to replace the old device with new and in the presence of the same client in the showroom.

Should the old device been purchased from STC in order to be exchanged?
It is not necessary that the old device been purchased from STC in order to be exchanged

Are there certain conditions to exchange the devices at STC showrooms?
The device is evaluated according to its condition by the sales rep if it works or not, and then evaluates the right price of the device knowing that the price presented by the “exchange system” is fixed and nonnegotiable

Does the system allow exchanging my old device with another older one and take the price difference in cash?
System does not allow the exchanging with any cash returns at all

Do I require being an existing STC client to exchange the device?
No, you are not required to be an existing STC client in order to take advantage of the program and exchange your device

Can I exchange my device by paying an existing bill or another service from STC?
The exchange system does not allow exchanging the device by paying a bill or any other service from STC

What are the criteria of evaluating the price of the old device before being exchanged by the new one?
There are specific criteria for evaluation:
• Either the device is in good condition and functioning properly with its accessories
• Or the device is damaged and does not function at all
In both cases the device will be evaluated price and exchanged with a new one

Do you require the old device’s accessories "charger / headset ..." in order to be exchanged?
Accessories are not require by the client in order to exchange, just the phone, battery and battery cover

Does the system allow exchanging the devices that needs reprogramming or maintenance?
If the old device is in good and functioning condition then it will be accepted by the system, otherwise if the device does not function in whole or in part then the system will give a price of a damaged phone

In what showrooms does the exchange process take place?
At the below STC showrooms dedicated to this program: -
• Riyadh – Alsahafa Dist., Olaya Street
• Jeddah – Latera Mall, Prince Sultan Street
• Khobar – Al Montazah, Dhahran Road

How long does it take to receive the new device after exchanging my old device?
The exchange process is direct and immediate at the same time and location

How will you evaluate the price of the old device compared to the market price?
Our price database for old devices will be updated every month and compared with world market prices in order to ensure customer satisfaction and to better evaluate the devices.

Are the information kept on the old exchanged device kept confidential?
Yes, with absolute confidentiality

If the old device functions properly but has some scratches will it be considered as damaged?
The device will be not considered damaged and will be evaluated as a well-functioning device

What is the proper way to delete the customer data before exchanging the device?
The client creates a backup copy of the memory data, and client is solely responsible for this procedure and can keep the memory card without influencing the exchange price. Then the customer deletes\formats the data of the device before the exchange