Smart devices user guide for after-sales services
Package features for 12 months Postpaid 100 Postpaid 200 Postpaid 400 Postpaid 1000
Voice calls minutes inside the network 500 Unlimited Unlimited Unlimited
Data Package / Monthly 1GB 3GB Unlimited Unlimited
Device Price 12 month SR299 Free Free Free
Device Price 18 month SR149 Free Free Free
Monthly Subscription SR100 SR200 SR400 SR1000

Device Price without Smart Devices plans: SR599.
City Store Name Address

Riyadh

Al Ghadeer

King Abdulaziz Road-Exit.5

Smart Tower

Intersection of Prince Mohammed bin Abdul Aziz Street with King Fahd Road

North

Imam Mohammed Bin Saud Road, next to King Abdulaziz Coplex for Telecommunication

East

East

Jeddah

Prince Sultan

Prince Sultan ST

Al Tahleya

Al Tahleya ST

Aljamjoom

Aljamjoom Commertial Center - Palastine ST - Alhamra District

Heraa

Heraa Mall - Heraa ST

Dammam

Jareer

Almothalath District

Khobar

Al Montazah

Al Montazah-Custodian of The Two Holy Mosques Road

Jazan

Airport Road – Jazan

Airport Road

Makkah

Almansour

Almansour ST - in front of Monetary Agency

Madinah

Alsiddiq

Abu Bakr Alsiddiq Road - Near Islamic University

Tabuk

Al Mahrajan

Al Mahrajan Area – Tabuk

Khamis Mushit

Al Deyafah

Alkhamees Avenue Mall


Customers eligible for a smartphone with the bundles:
The customer can receive the device with the new postpaid bundles and a cash discount as follows:
Customers rated one star or more can receive the smartphone with a cash discount for postpaid 100 and postpaid 200 packages.
Customers rated two stars or more can receive the smartphone with a cash discount for postpaid 400 and postpaid 1000 packages.
Ineligible Customers:
In case the customer is ineligible for a direct discount, the price of the smartphone can be paid in cash when signing the contract. The price of the smartphone will be deducted from the monthly bill according to the contractual period and discount value:
Discounts on smartphones as per the package and the contractual period:
Bundle Postpaid 100 Postpaid 200 Postpaid 400 Postpaid 1000
Highest limit of deduction (The amount of cash retrieval) for 12 month subscription contract 300 SR 600 SR 1800 SR 3500 SR
Highest limit of deduction (The amount of cash retrieval) for 18 month subscription contract 450 SR 900 SR 2700 SR N/A

Note: all the above-mentioned is subject to STC customer segmentation and the availability of devices
In case the customer wants to end the contract after changing to a new package, a cancelation fee will be charged according to the original package to which the customer is already subscribed.
Changing your Device:
In case the customer is subscribed to one of the new postpaid packages (postpaid100 – postpaid 200 – postpaid 400), then he can change his device by terminating the current contract. The customer must pay the discount amount remaining of the contract duration for the remaining months, and then choose a new device.
Contract Cancelation:
If the customer desires to cancel the contract, he must pay the remaining amount of the device price according to the device package in the following manner:
For the Postpaid smart devices packages: the value of the discount given to the customer would be divided by the number of months of the original contract term. The result will be multiplied by the number of remaining months.