Smart devices user guide for after-sales services
  • Price

  • Package features for 12 months Postpaid 100 Postpaid 200 Postpaid 400
    Voice calls minutes inside the network 500 mints Unlimited Unlimited
    Data Package / Monthly 1GB 3GB Unlimited
    Device Price 12 month SR1,799 SR1,499 SR299
    Device Price 18 month SR1,649 SR1,199 Free
    Monthly Subscription SR100 SR200 SR400

    Device price without smart devices plans: SR2,099.

  • Buy Now
  • City Office
    Riyadh Sahafa - Olaia St.
    King Abdulaziz road
    Smart Tower
    King Abdulaziz-Ladies
    Almursalat -Building 16
    Al Hamra - Panda markets
    Tahlia Street
    Jeddah Prince Sultan Street
    Tahlia Showcase Mega Flagship
    Hira Street - Men / Women
    Dammam Rayan
    Khobar Al-Montazah - Al-Dahran road
    Al-Montazah - Al-Dahran road-Ladies
    Jizan Jizan
    Tabuk Murooj Raisi
    Madinah Mansour
    Makkah Al Adel

  • Terms

  • Customers eligible for a smartphone with the bundles:
    The customer can receive the device with the new postpaid bundles and a cash discount as follows:
    Customers rated one star or more can receive the smartphone with a cash discount for postpaid 100 and postpaid 200 packages.
    Customers rated three stars or more and Tamayouz customer can receive the smartphone with a cash discount for postpaid 400 and postpaid 1000 packages.
    Ineligible Customers:
    In case the customer is ineligible for a direct discount, the price of the smartphone can be paid in cash when signing the contract. The price of the smartphone will be deducted from the monthly bill according to the contractual period and discount value:
    Discounts on smartphones as per the package and the contractual period:
    Bundle Postpaid 100 Postpaid 200 Postpaid 400 Postpaid 1000
    Highest limit of deduction (The amount of cash retrieval) for 12 month subscription contract 300 SR 600 SR 1800 SR 3500 SR
    Highest limit of deduction (The amount of cash retrieval) for 18 month subscription contract 450 SR 900 SR 2700 SR N/A

    Note: all the above-mentioned is subject to STC customer segmentation and the availability of devices
    In case the customer wants to end the contract after changing to a new package, a cancelation fee will be charged according to the original package to which the customer is already subscribed.
    Changing your Device:
    In case the customer is subscribed to one of the new postpaid packages (postpaid100 – postpaid 200 – postpaid 400), then he can change his device by terminating the current contract. The customer must pay the discount amount remaining of the contract duration for the remaining months, and then choose a new device.
    Contract Cancelation:
    If the customer desires to cancel the contract, he must pay the remaining amount of the device price according to the device package in the following manner:
    For the Postpaid smart devices packages: the value of the discount given to the customer would be divided by the number of months of the original contract term. The result will be multiplied by the number of remaining months.