Complaints Handling Procedures

  • The complaint shall be filed within 60 days from the date of issue of the invoice unless it becomes apparent that the user is unaware of the disputed invoice.
  • You will receive a reference number for your complain via SMS or E-mail with details.
  • Complain processing duration will be sent via SMS or e-mail.
  • When your complain is solved, notification will be sent via SMS or E-mail.


You can also submit requests / complaints via the following channels:

  • Call toll free number "909".
  • Call +966114520909 for business customer who is calling from other operators, or customer abroad.
  • Business sales outlets.
  • STC website.
  • “MyBusiness” Business Services Portal.
  • “MyBusiness” app

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