Voice Services
Change of Dialing Codes for landlines
One more digit, the number (1), will be added to the six geographic zone codes in the Kingdom.
All land line numbers in the Kingdom will be modified by adding the digit (1) after the zero in the current zone codes. The zone codes 01, 02, 03, 04, 06 and 07 will become 011, 012, 013, 014, 016 and 017; for example, Riyadh 011 425 xxx5, Jeddah 012 278 xxx5, etc.
This change will be carried out in phases rather than all at once. On Monday, May 13, 2013, the Riyadh geographic area will be the first stage of the conversion. On Sunday, Aug 18, 2013, the change will be applied to all other geographic areas of the Kingdom.
The change experienced by subscribers will be limited to adding one digit to the six geographic zone codes. Adding this digit will change only the method of dialing to land line numbers outside the local calling area.
It is important to note that this change will not include the method of dialing among fixed lines within the same city, which will remain as it is now. However, when dialing from mobiles to fixed lines, the new digit will have to be added. Also, the digit will have to be added when calling from outside Saudi Arabia into the Kingdom.
Among the most important reasons for this change is the need to increase the range of numbers available for public mobile communications services, as well as for fixed services, and to contribute to the ability to introduce new services and to adopt new technologies and applications. In addition, this change will enhance the ability of the National Numbering Plan to accommodate new developments in services and growth in the number of subscriptions and users.


What is the change?
One more digit, the number (1), will be added to the six geographic zone codes in the Kingdom of Saudi Arabia. All land line numbers in the Kingdom will be modified by adding the digit (1) after the zero in the current zone codes. The zone codes 01, 02, 03, 04, 06, and 07 will become 011, 012, 013, 014, 016, and 017; for example, Riyadh 011 425 xxx5, Jeddah 012 278 xxx5, etc.

Why is the change necessary?
Among the most important reasons for this change is the need to increase the range of numbers available for public mobile communications services, as well as for fixed services, and to contribute to the ability to introduce new services and to adopt new technologies and applications. In addition, this change will enhance the ability of the National Numbering Plan to accommodate new developments in services and growth in the number of subscriptions and users.

Is my land line number going to change after changing the zone codes in Saudi Arabia?
No, there will be no change to land line numbers. The change will only affect the zone codes.

Is changing the zone codes going to change the method of dialing among fixed lines within the same city?
No, this change will not affect the method of dialing among fixed lines within the same city, which will remain as it is now.

What about dialing from mobiles to fixed lines?
When dialing from mobiles to fixed lines, the new digit will need to be added.

Is changing the zone codes going to have an effect on the method of dialing to numbers outside the local calling area?
Yes, adding this digit will change the method of dialing to numbers outside the local calling area. The new digit will need to be added.

Is adding one more digit going to make any change to mobile numbers?
No, there will be no change to mobile numbers.

Is adding one more digit going to cause any change to emergency numbers?
No, there will be no change to emergency numbers. Emergency numbers will remain as they are now.

Is adding one more digit going to cause any change to the short access codes or numbers starting with 800 or 9200 prefixes?
No, there will be no change to the short access codes or numbers starting with 800 or 9200 prefixes. They will remain as they are now.

What if I keep using the old zone codes after the conversion?
When dialing the old zone codes after the conversion, a recorded message will be heard in Arabic and English, informing the caller about the change. However, both the old and new zone codes will be working in parallel for four weeks from the date of conversion. After that, only the new zone code will work.

What about people calling a Saudi number from outside the Kingdom?
People calling a Saudi number from outside the Kingdom will receive a recorded message about the correct method of dialing and informing the caller of the change. Only for the case of calling Saudi Arabia from outside the Kingdom, both the old and new zone codes will be working in parallel for three months from the date of conversion. After that, only the new zone code will work.

Will changing the zone codes for fixed lines affect call charges?
No, changing the zone codes for fixed lines will not affect the call charges. Users are not going to be charged for this change.

When and how will this change be implemented?
This change will be carried out in phases. On Monday May 13, 2013, the Riyadh geographic area will be in the first stage of the conversion. On Sunday, Aug 18, 2013, this change will be applied to all other geographic areas of the Kingdom.

Phase Old code New code Area Date of change Note
1st Phase 01 011 Riyadh 13/05/2013 Please note that both codes will be active for 4 weeks from the date of commencement
2nd Phase 02 012 Makkah 18/08/2013  
2nd Phase 03 013 Eastern Provence 18/08/2013  
2nd Phase 04 014 Madinah, Tabuk, Jawf, Northern Borders 18/08/2013  
2nd Phase 06 016 Qasim, Hail 18/08/2013  
2nd Phase 07 017 Asir, Jizan, Najran, Bahah 18/08/2013  


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