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Fingerprint identification

Introduction:

Referring to MOI & CITC directions, STC Business is pleased to launch the service of SIMs fingerprint verification. This services complies the MOI & CITC directions, helps STC Business & Customer to have more clear vision about the offered services and how to improve customers service.

Useful Definitions:

Authorized Person

He is a person authorized by the customer (by official certified letter) representing the customer in front of STC. There are multiple authorities which customer can authenticate the authorized person with:

  • Approved Signature

  • MySTC Business Portal Admin. Who has the authority of reeving invoices, services, services upgrades, ordering and limits management

  • SIMs Receiver & Fingerprint Authorized person

SIM User:

The real user of the SIM and who’s ID will be assigned to the mobile, or SIM, number he is using.

Customer ID:

It is the customer number in STC system which is the 700 number for non-commercial customer or the commercial registration for the companies and establishment. This number is mandatory for the FP verification and customer who don’t have it has to get it before doing the FP verification. This number can be taken from the ministry of commerce and investment, labor office or MOI

Fingerprint Verification Steps & Channels:

FP Targeted SIMs:

Pre, Postpaid & data SIM.

Required from Customer:

  • Commercial Registration # for Companies/Establishments or 700 number for non-commercial Customer.

  • Authorized Person with Authorization Letter, ID copy & MySTC Business Portal Access and you can use the same Authorization Letter for (delegated authorized Signature - delegated authorized fingerprint and MySTC Business Portal If you do not exist).

FP Verification Steps:

  • Make sure that customer is the authorized person in STC Systems.

  • Authorized person Fingerprint Collection & Verification for the billing accounts of the customer (Channels: STC Sales Offices, Account Manager, STC Representative visiting Customer).

  • End users FP Collection & Verification via these channels:

  1. Absher (MOI E-services).

  2. STC Sales office for Business or Personal.

  3. Self-service kiosk.

Useful Information:

Customers Visits list prioritization is based on Customer Segment & how fast customer provide the requirement.

SIM responsibility moves from authorized person to the user when the user does the FP verification (or deadline exceeded and SIM suspended).

Frequently Asked Questions:

What are the documents required to complete fingerprint verification?

person: Copy of commercial registration or a document showing the company’s 700 number, number, Authorization Letter (notarized by the Chamber of Commerce) and ID.


We are pleased to serve you in the flowing offices to register your fingerprint:

City Name
Riyadh Takhassusi office
Riyadh North office
Riyadh Smart tower office
Riyadh Khurais office
Riyadh Jazeerah office
Riyadh East office
Riyadh Almurabaa
Riyadh AlQasr
Riyadh Alsafarat
Jeddah Rowis Office
Jeddah Crystal Office
Jeddah Al Aziziah Office
Jeddah AL Tahlia Office
Jeddah Flesteen Office
Jeddah Mishrifah Office
Jeddah Al jamjom Office
Jeddah Al Rawdah Office
Jeddah Alsalamah Office
Jeddah Alsafa
Jeddah Albaghdadyah
Dammam Jarir
Dammam Abqaiq
Dammam Al Jlwiah
Dammam Ash Shati
Dammam Modon 2
Makkah Umrah
Makkah Al Aziziah Office
Makkah Al Adl Office
Makkah Alsteen Office
Makkah Alqunfudah
Makkah Alshara'e
Madinah Abar Ali
Madinah Al Awali Office
Madinah Alharrah alsharqiyah
Madinah Alhejrah
Taif Alhada EBU Office
Taif Al-Markazi Outlet
Taif Shehar
Tabuk Almosa
Tabuk AlSalhya Enterprise Main outlet
Najran Alfaisaliyah
Najran Al Fahad Office
Najran ALAREESAH
Baha Baha Main Outlet
Baha Balgorashi Outlet
Baha Alhawya
Jazan Jazan Main Office
Jazan Corniche office
Yanbu Main Office in R.C.
Yanbu Yanbu Industrial Office
Yanbu Yanbu Albahar Office
Khamis Mushait Khamis Mushayt Office
Abha Abha Office
Bishah Bishah Office
Ahad Rafidah Ahad Rofidah Office
Abha west of Abha
Jubail Jubail City
Kharj Kharj office
Wadi Aldwaser Wadi Aldwaser
Jubail Al Fanateer Office
Al Ahsa Managment Office
Al Ahsa Al Hofuf (University office)
Al Ahsa Al Mubarraz (Al Ali Tower office)
Al Khobar Main Office
Al Qatif Al Qatif Office
Hail Management building
Hail Aja Office
Hail Downtown Office
Buraidah Main Office
Buraidah Al Jardah Office
Onyzah Onyzah Office (Alashrafiah)
Ar Rass Ar Rass Office
Arar King Abdulaziz
Almuzahmiyah Al Muzahimiyah Office
Almajmaa Al Majmaah Office
Shagraa Shaqra Office
Dhruma Dhurma Office
Al Khobar Al Aqrabiyah Office
Jubail Khafji Office
Jubail Hafar Al Batin
Al Ahsa Bandah office
Dhahran Doha
Jubail Admin Building
Onyzah Chamber of commerce office
Aldwadmi Dawadmi
Al ahsa Alqarah main
Skaka Skaka
Domat Aljandal Domat Al Jandal Office

For more information:

  1. Call your account manager.

  2. MySTC Business Portal

  3. Call us on 909.

  4. Visit any of our Business Sales Outlets.

  5. Download MySTC User Guides and All Forms