13.1 Process for managing internal and external communication
The board will oversee the process of disclosure and communication; it will also develop a written practice statement about how it communicates internally and externally. The board is responsible for communicating with shareholders as well as with other stakeholders.
13.2 Shareholder relations
13.2.1 The board may choose to establish an investor relations officer who may report directly to the board.
13.2.2 The discussions during the AGM are an important element of interaction between the board and shareholders.
13.2.3 Shareholders may inform the board about their concern.
13.2.4 Traditional and electronic channels will be used for interaction with investors and other stakeholders, taking consideration that the annual report, press releases, agenda and minutes of AGM and other information regarding the AGM are key vehicles of communication.
13.3 Stakeholder relations and “whistle-blower” protection
13.3.1 All stakeholders should have access to the board to raise concerns about the behavior of the company and its employees.
The company shall establish an appropriate procedure which leads to a faire treatment for all
13.3.2 The company should establish procedures to protect employees and outsiders complaining about illegal or unethical behavior within the company via confidential communication channels and internal regulations which leads to a faire treatment for all and provide protection for the whistler blower.