This service provides a 9200 number (e.g. 9200 1234) to businesses for their customers to reach them in a cost effective way. No matter where your business is located in the Kingdom, the customer will be charged only for a local call. This removes any potential hesitation the customers might have to make a long distance call due to its high cost.

 

Service Benefits:

• A very cost effective way to promote services and products.
• Improves customer service and customer satisfaction.
• Increases sales leads by attracting customers to call at businesses conveniently and cost effectively.
• Simple to advertise and promote your business using one number to call at any of your business locations Kingdom wide.
• No change in your telephone number when moving to other locations or adding new numbers.
• The 9200 number can be accessed from all countries around the world.

Service Features:

• Origin Dependent Routing: The Origin Dependent Routing feature allows service subscribers to specify different call treatments based on the originating geographical area of the caller.
• Call Distribution: This service feature allows to distribute incoming calls randomly based on percentage or by sequence.
• Call Forward : This service feature allows to specify an alternate destination number (e.g. voice mail) when a busy condition is encountered or when the called party does not answer.
• Time Dependent Routing : This service feature allows to set routing and call treatment of incoming calls based on Time Zone, day of week, day of year, holiday, and time of day.
• Originating User Prompt: This service feature allows to provide an announcement that will request the caller to enter a digit or series of digits.
• Call Queuing: This service feature allows the service subscriber to queue a call whenever all access lines at a destination are busy.
• Call Limiter: This service feature allows to specify the maximum number of simultaneous calls that can be routed to a destination number.
• Call Logging: Types of measurements provided by the service level and service subscriber level reports.
• Originating Call Screening: This feature allows the service subscriber to bar or allow calls based on the location of the phone fixed or mobile).
• Emergency Routing Plan: This service feature allows to specify a routing plan to be kept in reserve for special events and emergencies which can be activated at any moment through Service Provider (STC).