This service provide enterprises and companies with a toll free number starting with 800 (e.g. 800 1234). Your customers can call this number free of charge from anywhere in the Kingdom. This is a powerful market reach tool that supports both pre and post sales activities of an enterprise at minimal cost. As a result, the service helps develop strong business relationship with your customers, gain their loyalty and increase revenues.

Service Benefits:

• Cost effective way to expand your market reach and promote services and products.
• Improves customer service and customer satisfaction.
• Increases sales leads by attracting your customers to call at your business free of charge and get information on products and services.

Service Features:

• Origin Dependent Routing: The Origin Dependent Routing feature allows service subscribers to specify different call treatments based on the originating geographical area of the caller.
• Call Distribution: This service feature allows a to distribute incoming calls randomly based on percentage or by sequence.
• Call Forward: This service feature allows to specify an alternate destination number (e.g. voice mail) when a busy condition is encountered or when the called party does not answer.
• Time Dependent Routing: This service feature allows to set routing and call treatment of incoming calls based on Time Zone, day of week, day of year, holiday, and time of day.
• Originating User Prompt: This service feature allows to provide an announcement that will request the caller to enter a digit or series of digits.
• Call Queuing: This service feature allows the service subscriber to queue a call whenever all access lines at a destination are busy.
• Call Limiter: This service feature allows to specify the maximum number of simultaneous calls that can be routed to a destination number.
• Call Logging: Types of measurements provided by the service level and service subscriber level reports.
• Originating Call Screening: This feature allows the service subscriber to bar or allow calls based on the location of the phone (fixed or mobile).
• Emergency Routing Plan: This service feature allows to specify a routing plan to be kept in reserve for special events and emergencies which can be activated at any moment through Service Provider (STC).